Complaints

This profile includes complaints for H-E-B's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  H-E-B

  646 S Flores St Attn Customer Relations San Antonio, TX 78204-1219

• 

  H-E-B

  3500 Leopard St Corpus Christi, TX 78408-3204

• 

  H-E-B

  409 E Kleberg Ave Kingsville, TX 78363-3804

• 

  H-E-B

  7025 Village Center Dr Austin, TX 78731-3023

• 

  H-E-B

  11100 Leopard St Corpus Christi, TX 78410-2612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get another prescription from the hospital pharmacy at HEB in big spring and they refused to give me my medication unless I gave them back another medication I paid for.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against HEB, specifically regarding my recent grocery delivery order (#HEB23459406286) that was never delivered. The total amount of the order was $300, which I paid in full.Despite receiving an order confirmation, the groceries were never delivered to my address. I promptly contacted the store to report this issue and spoke with the manager, ****. Unfortunately, instead of addressing my concerns or investigating the matter, **** refused to issue a refund for the missing order.I find this response completely unacceptable. As a consumer, I rely on this service for my groceries, and the refusal to either provide a refund or reschedule the delivery is deeply concerning. I feel that I have been unfairly treated, and this experience has led me to believe that this location is not trustworthy in handling customer service issues.I request that the BBB investigate this matter and help facilitate a resolution. I am seeking a full refund for the $300 I spent on groceries that I never received. Additionally, I want to make others aware of this issue so they can avoid similar experiences.Thank you for your attention to this matter.

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 1/24/24. Paid $500 twice ($1,000 total), which were unauthorized charges. Upon purchase of a $50 gift card - was erroneously charged an additional unauthorized charges of two $500 transactions. Transaction occurred at HEB #***, corner of Pecan and Ware; McAllen, ******Upon review of transactions on my account. Contacted bank for assistance on reporting these unauthorized transactions but was advised that I past the time limit for making claims. To contact merchant for reimbursements.Upon contacting HEB headquarters in ***********, *****. Spoke with a ******* - Supervisor to ****************** who stated that I Could not be helped in getting my monies because that HEB accepted monies in good faith ( even though they were unauthorized transaction). Did not ********** Was forwarded to ****** - Supervising Manager ************, she stated same an above, but did add that she need to speak with bank. I actually got bank on a three way call who advised ****** that 3 transactions were done within minutes for the amounts of $500, $500 and $50. ****** ***** - finance director, was able to pull up transactions and see charges FYI; I only purchased a gift card for $50 and was charged $1,050!Ms ****** stated that since bank cannot help me.. neither will HEB. In the meantime, I am at the loss of $1000. Even though they have records, they were unable to assist,No customer assistance or satisfaction there. Please assist. Thank you in advance.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into HEB this afternoon on my lunch break like I have many times before to cash my payroll check. They advertise that they do cash payroll checks for $3.00. My check was for $830.15, so not even close to being above the limit. The check is for a local bank here in ************ (that charges $10 if you do not have an account with them) and I have cashed checks before at this HEB location that were identical to the one I brought in today. The difference is, they had a young and poorly trained associate ******* the customer service desk. He looked at the check very puzzled and then said that he is not sure he can cash it because it is a third-party check. He was confused by the definition of a third party check because it was certainly not "signed over" to anyone. The check had MY name on it and I presented my ID. When I pointed out that it was not a third party check, then it became a "personal check" and that was his excuse. He brought out 2 different employees to tell me that it was a personal check, when the business name was in the top corner and clearly followed the letters "PLLC" which stands for "private limited liability company." The check was from my employer, a surgeon based right here in ************, whose business account is established with a bank that is located right here in ************. I even went so far as to pull up our website to further prove that this was a private medical practice and legitimate business, and that the check I was attempting to cash was in fact a PAYROLL check. Never once did I get to speak to a manager. The HEB partners need more training regarding what is and isn't a personal or third-party check if they are going to work at the business desk where part of their job description is to CASH CHECKS. This was no different than if I had walked up to a register with a gallon of milk and the cashier just said, "No, I don't want to sell you this milk. That debit card looks suspicious." It was an outright refusal of service.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pcp sent my migraine prescription to this pharmacy. I was not in the condition to drive myself. My aunt picked it up for me and brought it to me. When I opened the stapled bag, it was missing 1 of the bottles. This particular medication comes in two separate glass containers. I immediately called HEB Pharmacy. I explained to them what happened. I also explained that someone had written on the one bottle container with a red sharpie stating (1of30) must last 30 days. Whomever I spoke with on the phone looked into it and discovered I was correct. Each bottle holds only *********************************** 28 days not 30. At the same time my PCP was converting or rather merging with Conviva health care and was no longer going to be accepting me as his his patient due to ******* not accepting it. He still tried to fix it for me. I followed the instructions that the pharmacy gave me to get in touch with my doctor to correct it. Though it was not my physicians error he was trying to correct it for me one last time before he released me. . Going back and forth with the pharmacy was a very frustrating situation for everyone. Finally he just wrote a new prescription for me and said that would be the last that he could do. I thanked him and then when it was time I went to go pick up the prescription they had messed up. I was then told I had to choose. Either the one missing bottle or the new prescription that contained both parts. I asked to fill the prescription like they were supposed to and just keep the notations that were made on the previous one and I would just keep it on file. That would give me enough time to find another PCP that works with internal medicine. When I showed up to pick up the medicine I was told I could no longer do that. So I was cheated out of my medication for their mistake. Now that I am needing that particular medication again I have none. I don't understand why they confirmed the error but yet are not willing to correct it.

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bad experience at the self-checkout. When I scanned a can of water twice, the checker questioned me about it in a way that I didn't appreciate. I asked her to put the water back in my basket. I could have been making two separate transactions. When a manager intervened, instead of apologizing for the misunderstanding, she came over with an attitude. I asked her to step away and call the manager, but she continued to be rude and disrespectful. She even canceled my order and threw my debit card at me. None of this would have happened if the checker hadn't accused me of not scanning the water, which I did as the first item.

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7 in the evening I was in HEB location on Central **********************. I reported this incident to the manager on duty along with 2 other employees at the time and I was promised and told that someone from HEB corporate would reach out to **** sustained an injury during my visit. While I was picking up a frozen merchandise from the freezer section, another of the same item that are frozen solid ricochet off the rack due to the negligence of the HEB staff that overstuffed the items in that section. There was an extreme amount of pressure unbeknownst to me. This frozen brick landed on my left toe, and I felt immediate pain. The nail on my toe instantly bled, I have photos I took proving this.HEB Manager on duty or corporate have also been negligent in following up with me directly. I am attempting to resolve this issue directly with the company instead of seeking help elsewhere. However I will do so if it is necessary and HEB fails to contact me as they should have done already. Please reach out to me via email with a number to arrange a call. Thank you

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This store is falsely advertising product. They have Powerades wrappped in 24 with signage above saying 5.14 each . Called a manager (******, she was rude and not helpful )to the register and she is stating per each 8count its 514 I have a store photo and receipt.

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Incidents 1. charged me for an item I did not purchase 2. misadvertising. Had 18 pk eggs advertised on special for $4.33, they charged me over $5.00 had to wait for manager for Refund 3. Purchased Skinless, boneless chicken thighs, over have of the thighs had bones, gave me an inferior product for premium price.The charging for an item that is not purchase has been reported on Nextdoor app many, many times.I realize this is minor, on my case, but how many customer are being screwed without customer realizing they are paying fraudulent prices. I am sick & tired of this.

• Initial Complaint

  Date:07/10/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop at HEB and this is the second time we have had an issue with HEB in-store. The first time, we tried to go through the 15 items or less line and the teenage boy turned us away and said no. When we went to a different line, the teenage girl ******* stated that he would get fired if he had taken us. I was surprised and said I couldn't believe that HEB would fire their staff for accommodating a customer. We ended up speaking to ****** and she let us know there would be no bagger for the 15 items or less lane, but it is not a problem for us to check out through that line at all and that she would re-train the employees as to the appropriate manner to help customers. Now, this evening, we go to go through the 15 item or less lane and were turned away by *****. We proceeded to go to self check and were confronted by ***** who told us we could not check out in the self check with more than 10 items. We stated we wanted to check out fast and there was only one line for people with more than 15 items open and we were turned away already by *****. We said we just aren't treated this way at ****** and how their staff is always helpful and that's when ***** remarked, "then why don't you just leave and go shop at ******?" That is when we asked for a manager. No manager came, but another girl came and started laughing and talking to *****. I asked for a manager again and ****** said she was a manager, but she was never told we needed a manager. We explained the situation to ******, but she continued to argue with us and treat us poorly and also said we should just go to ****** then and that she was now getting *******. ******* came over and understood what we were saying and said he would be relaying this all to ****** and that the employees needed to learn how to handle situations differently and never treat customers the way we were treated.