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Business Profile

Orthodontist

Smiley Dental & Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

This profile includes complaints for Smiley Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smiley Dental & Orthodontics has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Smiley Dental & Orthodontics

      9820 Braun Rd Ste 101 San Antonio, TX 78254-9657

    • Smiley Dental & Orthodontics

      6735 Fm 78 # 106 San Antonio, TX 78244-1368

    • Smiley Dental & Orthodontics

      4422 De Zavala Rd San Antonio, TX 78249

    • Smiley Dental & Orthodontics

      9530 Potranco Rd San Antonio, TX 78251

    • Smiley Dental & Orthodontics

      3543 Roosevelt Ave San Antonio, TX 78214

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My braces were removed Aug of this year, my provider was still in the process of making payments but Smiley wanted payment in full before removing. I paid out of pocket Aug 14th and Smiley stated I should contact my carrier for reimbursement mind you this was in Aug. after speaking with my provider on October 4th they stated they were still paying Smiley and had been since Aug we are in October and Smiley has never contacted me on reimbursement. Even the provider was shocked after speaking with them and has since filed a claim. Hopefully the extra $ was worth their reputation because this is unprofessionalism at its finest.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took my daughter to get her braces removed today. She had her last appointment ***** and we were told that we need to come back in one month to get them removed and she was ready. We showed up to the appointment and they said that they would not remove them because there was a balance from the insurance. We have paid everything on our end at the very beginning 2 years ago. The office manager at the ********************* stated that we should have called our insurance to make sure that they paid.... but they haven't missed a payment, she stated that our insurance pays quarterly. That we are to wait for 6 more months in order for the insurance to pay the balance and then they will remove the braces. They are a joke! We were told by the office manager today ***** that if we pay the balance of $300 that the insurance needs to pay at the next quarter they will reimburse us. I want to ensure that they uphold what they are telling customers such as myself. We will no longer do business with Smiley Dental ever. They are the worst company and the people at the location are so rude. The technicians and dentist have been nice and professional this entire time. The front desk and office staff are rude and do not tell the truth. I have had to reschedule appointments multiple times because they would schedule an ortho appointment on a day that the ortho dentist is not on. I have had the absolute worst experience with this location and business. I do not recommend anyone taking their children or family to Smiley Dental.

    Smiley Dental & Orthodontics is NOT a BBB Accredited Business.

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