We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Orthodontist

Smiley Dental & Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Reviews

This profile includes reviews for Smiley Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smiley Dental & Orthodontics has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Smiley Dental & Orthodontics

      9820 Braun Rd Ste 101 San Antonio, TX 78254-9657

    • Smiley Dental & Orthodontics

      6735 Fm 78 # 106 San Antonio, TX 78244-1368

    • Smiley Dental & Orthodontics

      4422 De Zavala Rd San Antonio, TX 78249

    • Smiley Dental & Orthodontics

      9530 Potranco Rd San Antonio, TX 78251

    • Smiley Dental & Orthodontics

      3543 Roosevelt Ave San Antonio, TX 78214

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Juan H

      Date: 11/26/2023

      Braces fully paid, they are just working on the final stages. During this 2 year process, we had to move to another state due to career changes. We keep on driving to ***** (from ********) for the appointments. We have contemplated getting our own dentist in the new state we are currently in, but the staff at Smiley says that if we get a new dentist, we will have to start all over with the braces process, and most likely be fully billed with the new dentist. This makes us just want to finish the process with Smiley since we are almost done. Our last appointment was 2 months ago. They gave us a follow up appointment for November 24, 2023. We immediately reminded them that that particular day is the day after thanksgiving, but they assured us they were going to be open. In fact, I got appointment reminders a few days before the appointment and as usual, I Confirmed through text. I even got a text back from them, acknowledging my confirmation. After a 16 hour drive to the appointment, the doors at Smiley are locked and we immediately contact them via live chat on their website. They told us that they are closed. We asked for time off of work, drove 16 hours for this appointment, and confirmed my appointment via text, and now they are closed. This is unacceptable, unprofessional, very careless staff!! Who is going to reimburse me for my time and cost of the trip, AND my time off of work! This is not the first time this happens. We have gone to our appointments before, where they had no clue we were on the schedule, so they have had to "fit us in" a time slot, even at times sending us to another Smiley location just to fit us in. How hard does it have to be to make and keep a proper appointment. We are driving 16 hours to these appointments, spending money on gas and hotels, and asking for time off of work, risking our safety during holiday traffic, ect. All for nothing! All for their irresponsibility!!

    Smiley Dental & Orthodontics is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.