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Business Profile

Orthopedic Appliances

Hill Country Orthotics and Prosthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Appliances.

Complaints

This profile includes complaints for Hill Country Orthotics and Prosthetics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hill Country Orthotics and Prosthetics has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hill Country Orthotics and Prosthetics

      null San Antonio, TX 78216-6919

    • Hill Country Orthotics and Prosthetics

      226 Enterprize Pkwy Ste 110 Corpus Christi, TX 78405

    • Hill Country Orthotics and Prosthetics

      111 W Anderson Ln Ste A102 Austin, TX 78752

    • Hill Country Orthotics and Prosthetics

      4242 Medical Dr Bldg 2 Ste 210 San Antonio, TX 78229

    • Hill Country Orthotics and Prosthetics

      1821 Hale Avenue, Suite 17 Harlingen, TX 78550

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They called us saying they lost our order then we said cancel it. We were told we would receive a refund in 2 weeks August 25th we called they have no response stating to cancel order and return money they would refer to mangers how long do we have to wait it was in July when they said it was canceled and money would be returned it's almost September

      Business Response

      Date: 08/31/2022


      Good afternoon,

      Our patient cashed her refund check yesterday and it went through the bank today.  I received a refund request on August 15th, 2022, to refund their initial payment of $25.95, the check was cut on the 16th and mailed out the next week, once I had it signed by the owner.  Please let me know if you have any questions.  My cell # is ************.  Thank you for speaking with me today.

      Customer Answer

      Date: 09/01/2022

      Complaint: 17770647

      I am rejecting this response because:   we canceled the order in July it took until August for them to send the check we were told 2 weeks from day canceled 

      Regards,

      *********************

    Hill Country Orthotics and Prosthetics is NOT a BBB Accredited Business.

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