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Business Profile

Wallpaper

Wallpapers To Go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 12/13. My order says it was delivered on Friday the 15th. When I returned home however, my package was not where it shows it was delivered. I have asked my neighbors and people that live at my residence and no one has seen this specific package. This was meant as a Christmas gift. When I contacted this companies customer service, ***** told me she would file a claim with the manufacture and see what the outcome is. What kind of a company doesnt guarantee that the customer is taking care of?!?! Ive never heard of such a lowsy response and way of handling things. The company should automatically take care of its customers, and the deal with the claim on their own. Like I mentioned, this was a gift, its not like I have money growing on trees to replace this missing gift without being refunded. This is an absolutely disgusting way to treat your customers, especially during the holiday season. I just want my $153.14 refunded.

    Business Response

    Date: 12/20/2023

    We processed an order for this customer.  The order was shipped via *** and was delivered to the address that was on the order. The customer emailed in and said her package was not there and we tracked the order on the *** site.  *** showed proof of delivery, and the customer confirmed it was her address that showed where the package was delivered.  We asked her if anyone in the household could have picked it up and she said no.  We contacted *** and they said that with proof of delivery their investigation would only conclude the package was delivered and if the customer felt that it was stolen, they would need to file a police report.  We let the customer know this information.  We do not feel that we should have to pay for something that was delivered to the correct address.  It is an unfortunate situation if someone did take her package.  

    Customer Answer

    Date: 12/20/2023

    Complaint: 21025271

    I am rejecting this response because: I have NEVER heard of a business not taking care of their customer. Thats not how you keep business. I have worked in customer service management for 20 years and just absolutely cannot believe a business would treat their customers like this. I want my money back. Surely as a company you can write it off. 

    Regards,

    ***********************

    Business Response

    Date: 12/21/2023

    In response to your email.  I understand that this is a very difficult situation for you.  Unfortunately, it is the Holiday season, and it is quite common for people to seize the opportunity when they notice a package left on a doorstep or a porch. These people are often referred to as porch pirates and there are many of them out there and will continue to be.

    And this has become more and more prevalent in the last few years.  That is a good part of why companies like *** have started taking pictures of deliveries.  And in addition, besides the customer being sent the tracking information so that they will know when their package will arrive, customers can also sign up for alerts on their phone for delivery notification.  That way, if they are not able to be home, they may ask a neighbor to be on the lookout for it.

    Your order shows that your order was delivered as well as proof of delivery.    On our end, we are charged for the goods by the manufacturer as well as shipping for the product, and neither *** nor the distributor is going to give us our money back.  We can't just write stuff off it doesn't work like that.  If it were damaged in transit or misdelivered, that would be another situation, but this order was delivered to the correct address.

     

    *************************;replied

    Dec 20, 5:44pm

    I have never in all my years working in customer service, heard of a company being so horrible to a customer. It isn't my fault that my package went missing. I understand it isn't yours either, but most companies take the loss and probably write it off. If you do not refund me, I will surely do every thing I can to stop people from shopping with you all.

    Customer Answer

    Date: 12/21/2023

    Complaint: 21025271

    I am rejecting this response because: I just want a refund. A one time courtesy. Simple as that. 

    Regards,

    ***********************

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