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Business Profile

Moving and Storage Companies

Armstrong Relocation & Companies
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a claims check for damage to home that occurred during a military move; company stated they forgot to send the information to accounting and never responded to multiple emails on an update

    Business Response

    Date: 06/25/2025

    Dear [BBB Representative/***** ********],

    Thank you for bringing your concerns to our attention regarding the$608.00 property damage claim. I want to sincerely apologize for the delay in processing your claim, which was unfortunately overlooked by our claims coordinator, ****** *****.

    We have now resolved this matter, and a check in the amount of$608.00 has been issued. It will be sent directly to you at your address: ************************************************

    We deeply regret any inconvenience this delay may have caused and appreciate your patience as we worked to correct the oversight. Please do not hesitate to reach out if you have any further questions or need additional assistance.

    Thank you again for your understanding.

    Sincerely,

    *** ******

    President

    The Armstrong Company

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a military member, Armstrong relocation service in San Antonio was hired to facilitate my move to **********The driver they dispatched arrived with 2 other people to pack and load ****** lbs of HHG. Prior to arriving to begin the process, they estimated the job would be done in ***** hours.I immediately began to question things after the driver informed me that he would pack and load my things. I have been going through this process for over two decades, it has always been two separate crews!One team packs and wraps everything, while the driver loads and transports all goods. For my particular situation, the driver elected to pack, load and execute the entire evolution himself with two other people.During the process of them packing/loading etc they would show up 0900-1030 and work until 1800 or so. They would also disengage the truck leave the trailer and take 2 hour lunch breaks.Sure the process of loading and packing, they didnt attempt to protect any of my flooring, doors, or door sill. While moving my washer/dryer, they broke the water valve for my washer and soaked my floor.Because I had tenants moving in within 48 hours of moving out, I had to hire a plumber on a Saturday. I only made the call after the claims director at Armstrong San Antonio assured me I would be reimbursed!I have not received a check, phone call or email to date. -The damage took place on April 19th.-April 20th *********************** acknowledged receipt of my invoice.-April 22nd it was under review -May 1st the review was completed and I was told my check was in the mail, and expect to receive it in 2 weeks.This is an absolute nightmare, and the worse move of my career spanning 2 decades!

    Business Response

    Date: 06/28/2024

    Dear BBB,

    I apologize for any inconvenience caused by the miscommunication between our claims department and accounting department. As soon as the issue was escalated to me, I ensured that a check was sent out on the same day to resolve the situation promptly. Thank you for bringing this to our attention and please let me know if there is anything else I can do to assist.

    ***************** also made a post on ****** regarding the miscommunication, and I have extended my apologies there as well. I included my direct dial at my office and email in case he would like to discuss the matter further with me. As of now, I have not heard back from him, but I am still available to address any remaining concerns he may have. Thank you for your understanding.

     

    Sincerely,

    ***

    Customer Answer

    Date: 07/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Payment was received on June 20th

    Regards,

    ***************************

Armstrong Relocation & Companies is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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