We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Selma Automotive
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase/incident: 08/18/2023 Went into the shop to talk about purchasing a new transmission for my car, they recommended a ****** ************ for what I was planning to do with my car. The new transmission was not installed through Selma Automotive due to an unexpected price increase for the total work. I was originally told twice (Once in person at the shop and once over the phone) the total cost would be $4,100. A Price jump to $5,437.07 occurred and I personally opted to take the transmission and have another shop install it. When getting work done on the new transmission, multiple other mechanic shops showed surprise a brand new ****** ************ had issues and upon the transmission being inspected, it was discovered it was not a ****** ************, it lacked all of ************** stickers with their identifying numbers and the green warranty card from ****** was also not included. When calling Selma Automotive to question them if I was missing any paperwork/stickers to identify the transmission, we were told no, ******s do not come with that and that the 2 receipts I had was all the paperwork. After contacting ****** they said it will come with the paperwork/stickers because of their 3 year warranty, and ****** has no record of a transmission for my vehicle VIN being purchased. Receipts only show what I purchased being a "************ Assembly". Nothing ****** related. Average cost of a normal (non-performance) transmission for my car range from 1,800-2,300 dollars and an average core cost of ******* dollars. I was charged a total of ***** dollars and there was a ***** dollar core charge if they did not receive my old transmission supporting the fact that the transmission I was lead to believe I was ordering was the ****** ************ they charged me for. I was confident I was purchasing a ****** ************ and was okay with the higher cost for it, and the transmission I received was not what I purchased. My car has been inoperable since.

    Business Response

    Date: 11/06/2023

    To whom it concerns,

                                   ********************************** came in to ask for a transmission repair we give him a quote for a Remanufacture Transmission, for us to order a transmission we ask for the customer to leave a deposit to order transmission, ***************** agree on 08/18/2023, we never change pricing of the transmission everything was in the same price we will provide the invoices here that he sign repair order with terms, Our transmission does come with a 3Year Or 100,00 Miles ******** if we install the transmission, For whatever reason he decide not to install the transmission with us we told him the terms about he taking the transmission with him, he will lose the warranty of the transmission if he takes the transmission carry out and he agree with the terms and sign the Invoice that we will provide for you to review. We are a ************ and Installation team but ********************************** needed his transmission as soon as possible, the jasper ******* transmission will take to get up too 4Months at the time we quoted the transmission but ***************** didnt want to wait that long so we got the transmission directly too GM. Customer didn't told us anything he was happy with our work and service ********************************** already had services in the past we always been honest with him since day one, We will not give him a refund reason he sign the agreement on every terms that we will provide and please review and read the terms of the invoice thank you have a great day !!

Selma Automotive is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.