Complaints

This profile includes complaints for Conn's Home Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conn's Home Plus

  2445 Technology Forest Blvd. Ste 800 Spring, TX 77381

• 

  Conn's Home Plus

  9700 N North Fwy Houston, TX 77037-1345

• 

  Conn's Home Plus

  15235 Southwest Fwy Sugar Land, TX 77478-3873

• 

  Conn's Home Plus

  706 Dixieland Rd Harlingen, TX 78552

• 

  Conn's Home Plus

  19611 Highway 59 N Humble, TX 77338-3512

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******** was placed with Conn's Home Plus on 10/07/2022 (see attached "Envelope..."). On 10/13 two of the three items on the order were delivered (wall oven and refrigerator). I was told on the delivery day that the upright freezer was on backorder with an estimated arrival time at the warehouse of 11/10, even though there was several in stock at a local Conn's warehouse 265 (Port Allen). Note: the upright freezer was free as part of a promotional deal when purchasing ** products. I received an email on 11/08 stating that the remaining portion of the order was cancelled (freezer - see attached email "Yahoo..."). After several days of asking to speak with management they finally agreed to send the freezer under order ******** (see attached "Doc1...). This order was scheduled for delivery on 11/17, but the driver did not deliver. Looking at the order today the delivery has been cancelled with no follow up from Conn's. I spent several hours today speaking with the delivery and online orders departments with no resolution. I only want the freezer delivered per the attached contractual agreement and nothing else. Thanks for any help.

  Business Response

  Date: 12/01/2022

  Conn’s
  HomePlus (“Conn’s”) appreciates the opportunity to respond to Mr. Glover’s concerns.
  We have over 130-year history of quality customer service and satisfaction, and
  we would not want anything to impair that record. As a reminder, Mr. Glover may
  contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.? 
  
  Mr. Glover stated
  in the complaint: 
  He placed an order with us and during his delivery only two out of the three items purchased were delivered;
  A new invoice was created to have his freezer delivered for November 17th, but his delivery was not received;
  He is requesting to have his freezer delivered.
  
  Our
  investigation reveals that: 
  On November 13th, Mr. Glover received his refrigerator and wall oven in good order. However, he was made aware the selected freezer was on backorder; therefore, delivery on his freezer was postponed;
  On November 15th, a new invoice was created for Mr. Glover’s freezer and he was scheduled for delivery on November 17th. However, due to the freezer not returning into inventory, Mr. Glover’s invoice was canceled. We show a third invoice was later created on November 22nd, once the freezer became available;
  As of November 23rd, Mr. Glover’s freezer was delivered and received in good order.
  
  Our records show on October 7, 2022, Mr. Glover placed an online order and purchased an ** 30” combi wall oven
  and an ** counter depth French door refrigerator. We show Mr. Glover’s purchase
  also qualified for a FREE ** upright freezer model LROFC0605V on invoice
  ********.  We confirmed Mr. Glover opted
  to have his appliances delivered.
  
  We researched Mr. Glover’s complaint and found on
  the day of his delivery on October 13, 2022, he received his wall oven and
  refrigerator in good order. However, it was discovered the freezer was no
  longer available and on backorder with the manufacturer. Therefore, Mr.
  Glover’s delivery on his freezer was rescheduled.
  
  After further review, we show that the freezer was
  later canceled from Mr. Glover’s invoice ********, due to not being available
  and the expected date continued to be pushed back. We confirmed a new invoice
  40860332 was created on November 15, 2022, for the freezer and Mr. Glover was
  scheduled for delivery on November 17, 2022. However, it the selected model did
  not return inventory and was still on backorder with the manufacturer. Our
  records show selected model become available on November 22, 2022, and a new
  invoice ******** was created and Mr. Glover’s freezer was successfully
  delivered on November 23, 2022.
  
  Conn’s values Mr. Glover has a customer, and we
  appreciate him for bringing his concerns to our attention. Also, we like to
  extend our sincerest apologies for the inconvenience Mr. Glover has experienced
  during this time. 
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

  Business Response

  Date: 12/01/2022

  Conn’s
  HomePlus (“Conn’s”) appreciates the opportunity to respond to Mr. Glover’s concerns.
  We have over 130-year history of quality customer service and satisfaction, and
  we would not want anything to impair that record. As a reminder, Mr. Glover may
  contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.? 
  
  Mr. Glover stated
  in the complaint: 
  He placed an order with us and during his delivery only two out of the three items purchased were delivered;
  A new invoice was created to have his freezer delivered for November 17th, but his delivery was not received;
  He is requesting to have his freezer delivered.
  
  Our
  investigation reveals that: 
  On November 13th, Mr. Glover received his refrigerator and wall oven in good order. However, he was made aware the selected freezer was on backorder; therefore, delivery on his freezer was postponed;
  On November 15th, a new invoice was created for Mr. Glover’s freezer and he was scheduled for delivery on November 17th. However, due to the freezer not returning into inventory, Mr. Glover’s invoice was canceled. We show a third invoice was later created on November 22nd, once the freezer became available;
  As of November 23rd, Mr. Glover’s freezer was delivered and received in good order.
  
  Our records show on October 7, 2022, Mr. Glover placed an online order and purchased an ** 30” combi wall oven
  and an ** counter depth French door refrigerator. We show Mr. Glover’s purchase
  also qualified for a FREE ** upright freezer model LROFC0605V on invoice
  ********.  We confirmed Mr. Glover opted
  to have his appliances delivered.
  
  We researched Mr. Glover’s complaint and found on
  the day of his delivery on October 13, 2022, he received his wall oven and
  refrigerator in good order. However, it was discovered the freezer was no
  longer available and on backorder with the manufacturer. Therefore, Mr.
  Glover’s delivery on his freezer was rescheduled.
  
  After further review, we show that the freezer was
  later canceled from Mr. Glover’s invoice ********, due to not being available
  and the expected date continued to be pushed back. We confirmed a new invoice
  40860332 was created on November 15, 2022, for the freezer and Mr. Glover was
  scheduled for delivery on November 17, 2022. However, it the selected model did
  not return inventory and was still on backorder with the manufacturer. Our
  records show selected model become available on November 22, 2022, and a new
  invoice ******** was created and Mr. Glover’s freezer was successfully
  delivered on November 23, 2022.
  
  Conn’s values Mr. Glover has a customer, and we
  appreciate him for bringing his concerns to our attention. Also, we like to
  extend our sincerest apologies for the inconvenience Mr. Glover has experienced
  during this time. 
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

  Customer Answer

  Date: 12/07/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 12/07/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchase a refri**rator from Conn home plus. It stop working on November 5 we call them for an technician we haven't received any response as to this date

  Business Response

  Date: 12/01/2022

  Conn’s HomePlus (“Conn’s”) appreciates the opportunity to respond to Mr. Albea’s concerns. We have over 130-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. Albea may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.?
  
  Mr. Albea stated in the complaint:
  1. He purchased a refri**rator with us, and the unit stopped working on November 5th. Therefore, he contacted us but to have a technician sent out but have not received a response;
  2. He is requesting to have his refri**rator repaired.
  
  Our investigation reveals that:
  1. On November 5th, Mr. Albea contacted us for service and informed that he would be scheduled with a third-party technician to inspect his refri**rator. However, there was a delay in locating a technician; therefore, an exchan** request was submitted;
  2. As of November 26th, Mr. Albea’s refri**rator has been replaced.
  
  Our records show on April 11, 2021, Mr. Albea purchased an LG French door refri**rator with a 24-month Repair Service Agreement. We confirmed Mr. Albea’s refri**rator was successfully delivered on April 18, 2021.
  
  We researched Mr. Albea’s service history and found:
  
  · August 8, 2022- Mr. Albea contacted us, stating the icemaker was not working on his refri**rator. On August 10, 2022, the technician inspected Mr. Albea’s refri**rator and found the condenser was clog**d, which caused the unit to have abnormal high temperatures to the condenser and compressor. The technician removed the debris and adjusted the refri**rator temperature to 37 degrees. He also notated the icemaker compartment was set at 18-20 degrees, which is too warm to product ice.
  · August 14, 2022- Mr. Albea contacted us, stating the ice maker was not functioning. On August 19, 2022, the technician inspected Mr. Albea’s refri**rator and found the mainboard was defective, and the fan grille assy sensor needed to be replaced. On August 29, 2022, the technician returned to Mr. Albea’s residence and installed a new mainboard and fan grille assy.
  · November 5, 2022, Mr. Albea contacted us again, stating his refri**rator was not functioning properly and the icemaker was not working. Our records show that Mr. Albea was informed that his refri**rator would be inspected by a third-party service provider, and to allow up to 72-hours for a provider to be assigned. However, we show
  that we were unable to locate a service provider in a timely manner. Therefore, an exchan** request was submitted and approved on November 22, 2022.
  
  We confirmed Mr. Albea was contacted on November 22, 2022, to advise of his exchan** approval and made aware that he was issued a credit up to the original amount paid of $3315 to reselect a new refri**rator. Our records show Mr. Albea initiated his exchan** that same day on invoice 40896163. We confirmed Mr. Albea selected a ** French 4-door refri**rator, which was delivered on November 26, 2022.
  
  Conn’s values Mr. Albea as a customer, and we appreciate him for bringing his concerns to our attention. Also, we extend our sincerest apologies for the inconvenience that Mr. Albea has experienced during this time.
  
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

  Customer Answer

  Date: 12/06/2022

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/22. I contacted Conn’s home plus to make payment arrangements to pay on my account. I spoke with a representative to informed them I will pay on my account on Friday 11/18/22. He stated to me that he have my checking account and **** card on file and asked if I would like to arrange for the payment to come out of either those accounts. I informed him to have the payment come out of my checking on the 11/18/22. He repeated the dates and what account the money will be deducted from. The next day 11/16/22. I received an NSF from the bank stating that Conn’s home plus processed the payment dated for 11/15/22. I called to speak with someone about this and they continue to transfer me to different departments. I spoke with someone in billing and she stated according to the notes there was an arrangement to pay on 11/18/22, but she could not provide me with the refund, however she will transfer me to costumer services. Unfortunately I have not resolved this issue Conn’s illegally went into my account. Which made my banking Institution pay the amount of $164.00 including the NSF. I am requesting Conn’s to pay the bank back the total amount. Thanks

  Business Response

  Date: 11/21/2022

  Conn Appliances, Inc.
  (“Conn’s”) appreciates the opportunity to respond to the concerns Ms. Williams has
  regarding account *****9971. We have a more than 130-year history of quality
  customer service and satisfaction, and I would not want anything to impair that
  record. Our contact information is located on Ms. Williams’ retail installment
  contract or promissory note and security agreement, invoice, coupon book,
  and welcome letter. As a reminder, she may contact Conn’s regarding questions
  about the purchase by calling our Customer Service Helpdesk at 1-877-358-1252,
  or on-line at www.conns.com.  
  
  Ms. Williams stated in the
  complaint that:
  She authorized a payment to post on
  November 18, 2022;
  The agent processed the payment on November
  15, 2022; and
  She would like a refund
  

  Our investigation reveals that:
  Ms. Williams authorized a payment to post
  on November 18, 2022;
  The agent posted the payment to the account
  on November 15, 2022 in error; and
  We ask that Ms. Williams please provide a
  full running bank statement so we may review for a possible refund of any
  NSF fees she may have assessed due to the error.
  

  According
  to our records, Ms. Williams signed a 36-month promissory note and security
  agreement on February 7, 2021 and she agreed to pay the minimum monthly payment
  of $173.33 which is due on the 9th of each month.
  Ms.
  Williams spoke with a billing agent on November 15, 2022. She authorized a
  payment of $138.33 to post to the account on November 18, 2022.  The agent processed the payment on November
  15, 2022 in error.
  

  Although
  Conn’s is unable to return the payment, we ask that Ms. Williams please provide
  a copy of the full running bank statement from her financial institution so we
  may review for a possible refund of any NSF fees that were assessed due to the error.
  We have included a copy of Ms. Williams’ signed documents and payment history
  for her records.  
  

  Conn’s appreciates Ms.
  Williams for bringing her concerns to our attention and apologizes for any inconvenience
  she experienced due to this matter.
  
  

  Business Response

  Date: 11/21/2022

  Conn Appliances, Inc.
  (“Conn’s”) appreciates the opportunity to respond to the concerns Ms. Williams has
  regarding account *****9971. We have a more than 130-year history of quality
  customer service and satisfaction, and I would not want anything to impair that
  record. Our contact information is located on Ms. Williams’ retail installment
  contract or promissory note and security agreement, invoice, coupon book,
  and welcome letter. As a reminder, she may contact Conn’s regarding questions
  about the purchase by calling our Customer Service Helpdesk at 1-877-358-1252,
  or on-line at www.conns.com.  
  
  Ms. Williams stated in the
  complaint that:
  She authorized a payment to post on
  November 18, 2022;
  The agent processed the payment on November
  15, 2022; and
  She would like a refund
  

  Our investigation reveals that:
  Ms. Williams authorized a payment to post
  on November 18, 2022;
  The agent posted the payment to the account
  on November 15, 2022 in error; and
  We ask that Ms. Williams please provide a
  full running bank statement so we may review for a possible refund of any
  NSF fees she may have assessed due to the error.
  

  According
  to our records, Ms. Williams signed a 36-month promissory note and security
  agreement on February 7, 2021 and she agreed to pay the minimum monthly payment
  of $173.33 which is due on the 9th of each month.
  Ms.
  Williams spoke with a billing agent on November 15, 2022. She authorized a
  payment of $138.33 to post to the account on November 18, 2022.  The agent processed the payment on November
  15, 2022 in error.
  

  Although
  Conn’s is unable to return the payment, we ask that Ms. Williams please provide
  a copy of the full running bank statement from her financial institution so we
  may review for a possible refund of any NSF fees that were assessed due to the error.
  We have included a copy of Ms. Williams’ signed documents and payment history
  for her records.  
  

  Conn’s appreciates Ms.
  Williams for bringing her concerns to our attention and apologizes for any inconvenience
  she experienced due to this matter.
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/ 3rd ** refrigerator stopped cooling. 11/ 8 Technician come out states he needs to replace the condenser and the compressor... Now have to wait for parts. Part come in 2 day later but cant get repair service out again until 11/15. replaces all parts add all needed fluids took 3+ hours. Next day fridge still does not work! now being told another week 11/22 before the can come look again to see why it is not working. Spoke with 4 very very rude customer service agents who told me the supervisor was gong to tell me i have to wait so they refused to let me speak to them. The others told me they do not have a Corporate office and one just told me to get over it!!!!! Never spoke to a supervisor and hung up in tears from sheer frustration and disbelief.

  Business Response

  Date: 11/17/2022

  Conn’s HomePlus (“Conn’s”) appreciates the opportunity to respond to Mrs. Skidmore’s concerns. We have over 130-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mrs. Skidmore may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.?
  
  Mrs. Skidmore stated in the complaint:
  1. Her refrigerator stopped cooling and went sent a technician who found parts were needed. The technician returned and replaced parts but the refrigerator stopped cooling the next day, now she has to wait for service on 11/22/22;
  2. She spoke with four rude service agents and they refused to let her speak with a supervisor because they would provide her with the same information; and
  3. She is requesting to have her refrigerator repaired
  
  
  Our investigation reveals that:
  1. The technician inspected the refrigerator on 11/8/22 and found parts were needed. He returned and successfully installed the parts on 11/15/22, however; we were notified the following day that the item was still not cooling. We scheduled the technician to return on the soonest date available of 11/22/22;
  2. We have reviewed Mrs. Skidmore’s phone calls and we respectfully disagree that the agents were rude and did not allow her to speak with a supervisor. Mrs. Skidmore was made aware that her concerns were escalated to determine if a sooner service date would be available;
  3. At this time, Mrs. Skidmore is scheduled for the soonest available service date of 11/22/22.
  
  
  Our records show on 2/2/19, Mr. Skidmore purchased an ** Side-by-Side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan. Mr. Skidmore’s refrigerator was delivered in good order on 2/3/19.
  
  We researched Mrs. Skidmore’s complaint and found that she contacted our service department on 11/5/22, stating that the refrigerator is not cooling or freezing. A service inspection was scheduled for 11/8/22. During the inspection, the technician found the compressor, drier, and condenser needed to be replaced. We show that parts were ordered and shipped to Mrs. Skidmore's residence on 11/9/22. Once we confirmed all parts were received, we scheduled the installation for the first available date of 11/15/22. Upon arrival, the technician reported that he installed all parts, added nitro, programmed the unit, and ran tests to ensure the refrigerator was functioning properly and no issues were found.
  
  After further review, we show Mrs. Skidmore contacted us the following day (11/16/22), stating that the refrigerator is still not cooling. Mrs. Skidmore was informed that she was scheduled for the first available date of 11/22/22, to have the technician reassess the refrigerator however, she was not happy with the scheduled date and requested to sooner appointment. Mrs. Skidmore was made aware that she currently has the soonest date but we would escalate her concerns to determine if a sooner date would be available.
  
  At this time, Mrs. Skidmore is currently scheduled for the soonest date available to have a technician reassess her refrigerator. If a sooner date becomes available, we will contact Mrs. Skidmore to reschedule accordingly.
  
  Conn’s HomePlus values Mrs. Skidmore as our customer and appreciates her for bringing this matter to our attention.
  
  
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Samsung slide in range and a Samsung dishwasher from Conn’s. Both were delivered, however the range was damaged. This created a snowball effect on installing the range. My old range was hardwire, Conns does not provide this service, so I hired somebody to install it. With the delay of having to wait for delivery of 2nd range, I had to wait for installer next available appointment. Conn’s contract installer came to my home, stated the new dishwasher would not fit. He measured the height with the 1/2 inch form platform in place. After 5 mins. He refused to install dishwasher. So I asked my installer to do the job.when he came to install the range. My installer came, measured the range and determined it would stick out to the point where the dishwasher could not open. So he installed the dishwasher without any problems. However, the motor turned on without any button being pushed. It turn itself off. Any time something moved close to it, it would turn on again. My installer checked water line and electric output, both function well. I immediately called Conn. They acted as if I was crazy. But said they would have somebody out to check it. I also asked that the range be returned. No problem. I did search their web site and went to local store trying to find range to meet my needs. In store manager even looked on line. Since then their so called called customer service dept has threaten me with added fees and delays. Store manager called 3 times, he has never returned my call. The broken dishwasher and to large stove remain in my home. Thanksgiving a week away and I have no range no dishwasher.

  Business Response

  Date: 11/18/2022

  Conn’s HomePlus (“Conn’s”) appreciates the opportunity to respond to Ms. *********** concerns. We have over 130-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ********* may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252, or online at www.conns.com.?
  
  Ms. ********* stated in the complaint:
  1. She purchased a slide-in range and dishwasher but when the items were delivered, the range was damaged and she was informed that we could not install the item due to hardwire;
  2. Conn’s contract installer would not install the dishwasher and stated it would not fit therefore; she had her contract install the item. However; the motor turns on without being touched;
  3. After her installer measured the range, he found the item would stick out to the point that the dishwasher would not open so she requested to have her range returned but was told she would have to pay a fee; and
  4. She is requesting to receive a refund.
  
  Our investigation reveals that:
  1. Ms. *********** appliances were originally delivered on 11/2/22. We confirmed the dishwasher was successfully delivered but the range was damaged. We rescheduled delivery for 11/5/22 but were unable to install it due to the home having hardwire;
  2. Ms. ********* purchased Conn’s installation services for her dishwasher which was scheduled for 11/8/22. Upon installation, the technician notated that he was unable to remove the old dishwasher without messing up the tile and countertop, therefore the installation was not completed;
  3. Ms. ********* contacted us requesting to return her range due to the item being too big for the space. She was informed that she would be required to pay a 15% restocking as listed in our return and exchange policy; and
  4. We agreed to waive the restocking fee to return the range. However; since the dishwasher was installed by someone other than our certified technician, Ms. ********* has been informed that we would need to inspect the item to determine if there is a defect.
  
  
  Our records show on 10/24/22, Ms. ********* made an online purchase and elected a Samsung Slide-In electric range and a Samsung dishwasher with Conn’s installation service. Ms. *********** appliances were scheduled for delivery on 11/2/22. During the delivery, the dishwasher was inspected and received in good order, but the range was damaged. We show the range was later redelivered on 11/5/22 but the delivery team was unable to install the item due to the home having hardwire. Ms. ********* was made aware that her dishwasher would be installed on a later date with our 3rd party certified technician
  
  We researched Ms. *********** complaint and found that her dishwasher installation was scheduled for 11/8/22. Upon installation, the technician reported that he was unable to remove the old dishwasher without damaging the tile and countertop, therefore the installation was pushed out until Ms. ********* had the old unit removed. We show Ms.
  ********* contacted us on 11/14/22, stating that she had a different technician install her dishwasher but the item is turning on automatically and is not washing the dishes. Ms. ********* also stated that her technician informed her that the range is too big for her space and requested to return the item Ms. ********* was informed that since the dishwasher was not installed by us, we would have to send out a technician to determine if the item is defective. She was also made aware that she was still within the return and exchange period to return her range with a 15% restocking fee.
  
  After further review, we confirmed that Ms. ********* is currently scheduled to have her dishwasher inspected. Once the technician has completed the assessment, we will be able to determine what further actions are required. Although Ms. ********* purchased her range online based on her own measurements, we agreed to waive the restocking fee to return the item. We are scheduled to pick up the range on 11/19/22, as requested. Once the range has been received, we will remove the product from Ms. *********** invoice and process the credit of $1289.99 to her account.
  
  Conn’s HomePlus values Ms. ********* as our customer and appreciates her for bringing this matter to our attention.
  
  
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  So many errors in Conn’s response. The dishwasher was to be installed on Thur 11/3, Conn’s installer refused. The tile has been on the floor for 20 yrs. There has been at least 2 dishwashers of the same sizes without any damage to counter or tile. I called that very day to report problem with dishwasher and stove not being the right size. I was told there not be a problem. I wanted to exchange the stove but Conn’s does not carry. I even went to the store to see if maybe had a range.The store manger help me look. He gave me the phone number to call. I called Conn’s on 11/12. That is when all the run around began and the threats began. The restocking fee, I was plainly within the Conns policy of return without a restocking fee, within 30days and in original manufacture packing. The stove is just as it was when dropped off. I have pictures. Then they threaten me with a service fee if tech came to my home to check the broken dishwasher, and because their installer refused to install, I would have to pay my installer to uninstall if their tech determined it to be broken. I am 67 yrs old and feel that Conns is trying to take advantage of a senior citizen.

  
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 11/22/2022

  Thank you for the opportunity to respond to Ms. *********'s additional comments. Since responding to Ms. *********'s original complaint, we confirmed that her range has been successfully picked up and returned on November 21, 2022. We show that a credit of $1289.99 was processed to Ms. *********'s account. We ask that she allow time for the credit to post, which may take up to 5-10 business days. 

   

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  The problem has not been resolved. I called on 12/08/22 requesting appointment to have the broken dishwasher picked up. I was told I would get a call back within 24-48 hr. Is has been a week with no response from Conn. Their dishwasher remains in my garage, taking up my space.

  
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 12/19/2022

  Our records show Ms. *********'s dishwasher was last inspected by the manufacturer on 11/19/22 and no issues were found with the dishwasher. Based on the service technician, Ms. ********* was informed she would need to either contact the install tech who installed to make correct or contact a plumber for further review. 
  
  Ms. ********* has been made aware on numerous occasions that we are unable to pick up and return the dishwasher that she had installed by someone other than Conn's. Ms. ********* was informed that she could return the dishwasher with a 15% restocking fee while she was still within the timeframe.. However; as of 12/1/22, Ms. ********* is  outside of the return and exchange policy and can no longer return the item. 

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
    The reason I had the dishwasher installed by somebody other than Conn was because their installer refused. He stated it was too big for the space, he stated he would most likely have to break tile of countertop. My installer had no such issues. They reason we are outside their imposed dead line is because they refused to return phone calls. When a properly working dishwasher was installed with plumbing , it works wonderful. Conn was contacted requestttheir broken dishwasher be pick up, I Wes told I would be contacted within 24-48 hrs it has been over a week with call. Conn required me to make time for the inspection, delayed and making this appointment. In previous letter BBB they stated they would pic up dishwasher with no fee. This plain extortion. Their dishwasher is in my garage ready for them to pick up.
  

  Business Response

  Date: 12/23/2022

  Our installation team will not complete the installation if there is a potential that damages will occur to the product or home. Ms. ********* has been made aware on numerous occasions that we are unable to pick up and return the dishwasher that she had installed by someone other than Conn's. Ms. ********* was informed that she could return the dishwasher with a 15% restocking fee while she was still within the timeframe. However; as of 12/1/22, Ms. ********* is  outside of the return and exchange policy and can no longer return the item. At no time have we agreed to pick up the dishwasher. If you review our previous responses, we only agreed to return the range and waive the restocking fee which has been picked up. 
  
  Again, we are unable to honor Ms. *********'s request for a return.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
    There was no reason their 1st installer could not install the dishwasher other than he was incapable. My installer installed without any damage to my home. When he installed the dishwasher it started on its own. Conn was called immediately. Conn said they would have to send their tech to verify. Their tech came out weeks later, said something that it was my garbage disposal causing promble . Week later, after many calls to Conn, and complain to BBB Conn said they would honor their own return policy and p/ u dishwasher but I would have to have it uninstalled. I contacted my installer, he came within the week, uninstalled the disabled dishwasher, installed a new  dishwasher purchased somewhere else, and it works fine. Because Con tech said it was my garbage disposal, I purchased new one. But the dishwasher work fine with old. So I have had to purchase a new garbage disposal to replace a working one, paid to have the old removed, Conn disabled installed and my new one installed. I called Conn within 1 hour of their dishwasher being removed, I was told I would receive a call back within 24-48hrs about picking up their dishwasher. It has been 3 weeks and no call back. Their disable dishwasher in in my garage taking up my valuable space. I need it removed AAP. Conn has used delay tactics to make it appear that I waited until outside their time allowance. 
  

  Business Response

  Date: 01/17/2023

  Ms. ********* has been made aware on numerous occasions that we are unable to pick up and return the dishwasher that she had installed by someone other than Conn's. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called for repair on our refrigerator.
  We had the first repair man come out on October 18. Needed to order parts. We received parts. Second repair man came out needed to order different part.
  He took first set of parts we got. He said he would be back on that Friday. He never came or called. I then received a text on Nov 3 stating that if I didn’t call and set a new service schedule or close my ticket they were going to charge me for parts. I called and scheduled a time for November 7. No one came or called.
  I then called and reported the no show.
  We rescheduled for November 9.
  Repair man came and said it was wrong part. New part was once again ordered.
  Today November 15 I received a text that repair man was coming between 11-1.
  My son had to leave work. Then at 10:30 received new text that he ran over nails and had to get tires repaired.
  At 3:30 when I got out of work, called my son and repair man still hadn’t shown up.
  I texted him and did not get response. I text a second time and repair man responded that tire was still not repaired.
  
  One of the repair man keeps telling me to call **. But if I’m paying for extended warranty. I think they should fix it!
  
  I would just like my refrigerator repaired.

  Business Response

  Date: 11/30/2022

  Conn’s HomePlus (“Conn’s”) appreciates the opportunity to respond to Ms. Villa’s concerns. We have over 130-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. Villa may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.?
  
  Ms. Villa stated in the complaint:
  1. She contacted us for service, and it was discovered that parts were needed. However, when the technician returned additional parts were required;
  2. After rescheduling for November 9th, she was informed the mainboard received was incorrect and new part order was submitted;
  3. She is requesting to have her refrigerator repaired.
  
  Our investigation reveals that:
  1. On October 17th, Ms. Villa contacted us for service and her unit was inspected on October 18th, and parts were needed. On October 25th, the technician installed the parts but discovered additional were needed;
  2. We confirmed the part (mainboard) was incorrect and new part order was submitted. However, at the time of service, Ms. Villa’s refrigerator was functioning;
  3. We confirmed Ms. Villa’s refrigerator has been successfully repaired.
  
  Our records show on October 24, 2020, Ms. Villa purchased an ** French door refrigerator with a 48-month Repair Service Agreement. Ms. Villa’s refrigerator was delivered on November 21, 2020.
  
  We researched Ms. Villa’s concerns and found that she contacted us on October 17, 2022, stating her refrigerator was not freezing and the icemaker was not working. On October 18, 2022, the technician inspected Ms. Villa’s refrigerator and found the compressor and drier needed to be replaced. On October 25, 2022, the technician returned to Ms. Villa’s residence and installed a new compressor and drier. However, it was discovered that the mainboard was needed. Therefore, Ms. Villa was rescheduled for October 28, 2022; but we show she requested to have her appointment rescheduled as she would not be available. On November 9, 2022, the technician discovered the mainboard received was the incorrect model; therefore, a new part order was submitted, and she was rescheduled for November 15, 2022. On the day of Ms. Villa’s appointment, the technician contacted her to advise due to a flat tire he would not be able to render service and would reschedule the appointment. Our records show the technician later returned to Ms. Villa’s residence on November 26, 2022, and found the unit was functioning properly and the new mainboard was no longer needed.
  
  Conn’s value Ms. Villa as a customer, and we appreciate her for bringing her concerns to our attention.
  
  
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new fridge it appeared to be in good cosmetic condition when it was delivered i looked it over it looked fine
  The delivery people left and there was two dents that you could only see from across the room not up close I contacted conn's 2 hours later and they said once I signed for the delivery that they couldn't exchange the fridge they did offer a concessions of 480.00 dollars i told that I would need to think about and we would like to take the concessions but the problem is it has been over three weeks and many many phone calls and I can't get anyone to return my call or process the concession
  This is the worst experience I've ever had with any business

  Business Response

  Date: 11/17/2022

  Conn’s HomePlus (“Conn’s”) appreciates the opportunity to respond to Mr. Vogt’s concerns. We have over 130-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. Vogt may contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.?
  
  Mr. Vogt stated in the complaint:
  1. When his refrigerator was delivered, the item appeared to be fine. However, after the delivery team left he noticed two dents and was told he could get a $480.00 concession but still has not received it; and
  2. He is requesting to receive the $480.00 concession offered or an exchange.
  
  
  Our investigation reveals that:
  1. At the time of the delivery, Mr. Vogt was allowed to inspect his refrigerator for damages, but no damages were reported. He later contacted us stating he noticed two dents and was offered a 15% concession ($480) but he rejected the offer; and
  2. We have agreed to honor the original 15% concession offered.
  
  
  Our records show on 10/17/22, Mr. Vogt purchased a GE 4-Door refrigerator which comes with a 1-year limited manufacturer’s warranty. Mr. Vogt’s refrigerator was delivered on 10/21/22, as a drop-off only as requested, and he signed his delivery receipt acknowledging the item was thoroughly inspected.
  
  We researched Mr. Vogt’s complaint and found that he contacted us later that same day stating that the refrigerator was damaged. Mr. Vogt was made aware that since no damages were reported at the time of the delivery, we were unable to authorize an exchange, but we could issue a 15% concession totaling $480.00. However, Mr. Vogt declined the offer.
  
  After further review, we show on 10/25/22 Mr. Vogt submitted a Google review regarding his experience. We spoke with Mr. Vogt on 10/26/22 and again offered him the 15% concession of $480, however; he again rejected the offer.
  
  To resolve Mr. Vogt’s concerns, we have processed the concession that was originally offered of $480.00 to his account. We ask that Mr. Vogt please allow 5-7 business days for the credit to reflect on his account.
  
  Conn’s HomePlus values Mr. Vogt as our customer and appreciates him for bringing this matter to our attention.
  
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

• Initial Complaint

  Date:11/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, Conn Home Plus is reporting false information and I do not owe them $8,101.00
  that they say I owe. I never done business with them and I don't know why they are reporting this debt on my credit report. They do not contract with my signature that shows I did business with them. I would like this item account numbers 54994****, 549943570**** deleted from my credit report from ********, t*********, and *******. This is hurting me from being approved for a home loan. Please help
  I sent them a debt violation letter on 9/2022 and didn't respond to it.

  Business Response

  Date: 11/14/2022

  Conn Appliances, Inc.
  (“Conn’s”) appreciates the opportunity to respond to the concerns Ms. Harrod has
  regarding account *****3570 and *****3571. We have a more than 130-year history
  of quality customer service and satisfaction, and I would not want anything to
  impair that record. Our contact information is located on Ms. Harrod’ retail
  installment contract or promissory note and security agreement, invoice,
  coupon book, and welcome letter. As a reminder, she may contact Conn’s
  regarding questions about the purchase by calling our Customer Service Helpdesk
  at 1-877-358-1252,
  or on-line at www.conns.com.  
  
  Ms. Harrod stated in the
  complaint that:
  There are two accounts reporting on her
  credit report;
  She has never done business with Conn’s;
  and
  She would like a correction to her credit
  report.     
  

  Our investigation reveals that:
  Two accounts have been opened for Ms.
  Harrod;
  Conn’s has no record of Ms. Harrod filing a
  fraud claim; and
  Conn’s is unable to remove the accounts
  from Ms. Harrod’s credit report unless they have been confirmed as fraud.
  

  According
  to our records, Ms. Harrod signed a 34-month promissory note and security
  agreement on June 29, 2019. The agreement created account *****3570 and she
  agreed to pay the minimum monthly payment of $176.04 which was due on the 13th of each month. The account was closed on July 30, 2019 when the balance was
  added on to account *****3570.
  

  On July 30,
  2019, Ms. Harrod signed a second 36-month promissory note and security
  agreement. The agreement created account *****3571 and included the remaining
  balance from account *****3570. She agreed to pay the minimum monthly payment
  of $264.34 which was due on the 13th of each month. The account
  charged off on July 31, 2021 due to payments not being made timely.
  

  Conn’s has
  no record of Ms. Harrod filing or completing a fraud claim with Conn’s fraud
  department. We have included a copy of Conn’s customer fraud affidavit as wells
  as written instructions on what additional documentation is needed in order to
  file the fraud claim. If Ms. Harrod has any questions she may contact Conn’s
  fraud department at  833-793-8262 or email
  at [email protected]
  
  Conn’s
  is obligated to report factual information to the credit reporting agencies,
  and we are unable to remove the accounts from Ms. Harrod’s credit report unless
  it has been confirmed as fraud.  We have
  included a copy of Ms.Harrod’s signed documents for her records.  

  Conn’s appreciates Ms.
  Harrod for bringing her concerns to our attention.
  

  
  

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15th I put a refrigerator on layaway and the store manager informed me that the payments would be every month. After signing he changed it to every 2 weeks. At this point I asked to cancel the layaway and get a refund of $392.83. It has been one month and I keep being told their is a system glitch and that they have no idea when I will be able to get my refund.

  Business Response

  Date: 11/15/2022

  Conn’s
  HomePlus (“Conn’s”) appreciates the opportunity to respond to Ms. Pasquier’s concerns.
  We have over 130-year history of quality customer service and satisfaction, and
  we would not want anything to impair that record. As a reminder, Ms. Pasquier may
  contact Conn’s regarding questions by calling our Customer Service Helpdesk at?1-877-358-1252 or online at www.conns.com.? 
  
  Ms. Pasquier stated in the complaint: 
  She purchased a refrigerator through our layaway plan and was advised payments were due once a month, but was later informed payments were due twice a month;
  She asked to have her purchase canceled and she is now being told due to system glitch, we are unable to issue the refund;
  She is requesting a refund.
  
  Our investigation reveals that: 
  Ms. Pasquier signed her contract acknowledging, she agreed to the terms and was aware payments towards her merchandise were by-weekly;
  On November 11, 2022, Ms. Pasquier contacted us and advised that she requested to have purchased, but to a system issue we were unable to cancel the invoice and generate the refund;
  As of November 15, 2022, Ms. Pasquier’s refund of $342.83 has been processed.
  
  Our records show on October
  15, 2022, Ms. Pasquier purchased a Samsung French door refrigerator through our
  layaway program. We show that Ms. Pasquier paid a down payment of $392.83 with
  her Visa card and financed the remaining $3535.50. Ms. Pasquier signed her
  contract acknowledging, that she read and understood the contract/layaway terms
  that $707.10 would be due bi-weekly within five payments.
  
  After further review,
  we show that Ms. Pasquier contacted us on November 11, 2022, stating that she
  requested to have her purchase canceled due to the payments were due bi-weekly
  and not monthly. In addition, Ms. Pasquier also indicated that she spoke with
  the manager who advised that there was a system error, and it would take up to
  two weeks to have the refund processed. As of November 15, 2022, we confirmed
  Ms. Pasquier’s invoice has been successfully canceled and refund of $342.83 was
  credited back to the original payment method used at the time of sale her Visa
  card.  As outlined in Ms. Pasquier’s Layaway
  Terms – In the event of any cancellation, all payments, less the cancellation
  fee, will be refunded by check via regular mail or by crediting the
  debit/credit card(s) presented for the Deposit.
  
  Conn’s values Ms. Pasquier
  as a customer, and we appreciate her for bringing her concerns to our attention.
  
  Sincerely,
  
  Customer Relations
  Conn’s HomePlus

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 10/10/2021 I bought a table set and refrigerator. I used the finance option they had available. The salesman explained the contract and I was told "as long as it is all paid off by 10/7/22 I would not incur interest. To my surprise when I called to pay off my remaining balance at the beginning of Sept, it had interest fees. I asked multiple times to speak to a sup to get resolved, I was told i would be called back and never called. I have replied to the emails asking for help also with no reply. This account is now being reported negatively on my credit and the company is doing nothing but sending the same emails they wont respond to to get resolution. I also do not feel it's right for them to go back on what I was told by their employee. I was in the store for plenty of time for it to be properly explained. Im sending screenshots of all the emails i sent them, I still received no callback or assistance when I provided my all of my info.

  Business Response

  Date: 11/14/2022

  Conn Appliances, Inc.
  (“Conn’s”) appreciates the opportunity to respond to the concerns Ms. Davis has
  regarding account *****6830. We have a more than 130-year history of quality
  customer service and satisfaction, and I would not want anything to impair that
  record. Our contact information is located on Ms. Davis’ retail installment contract
  or promissory note and security agreement, invoice, coupon book, and welcome
  letter. As a reminder, she may contact Conn’s regarding questions about the
  purchase by calling our Customer Service Helpdesk at 1-877-358-1252,
  or on-line at www.conns.com.  
  
  Ms. Davis stated in the
  complaint that:
  She was told her account was interest free if
  paid off by October 7, 2022;
  Interest has been assessed on the account;
  She would like the interest removed from
  the account; and
  She would like a correction to her credit
  report.     
  

  Our investigation reveals that:
  The account included Conn’s 12-month
  no-interest financing promotion;
  The no-interest promotion was void due to
  payments not being made timely;
  Conn’s is unable to remove the interest
  from the account; and
  Conn’s is obligated to report factual information
  to the credit reporting agencies.  
  

  According
  to our records, Ms. Davis signed a 36-month retail installment contract on September
  7, 2021 and she agreed to pay the minimum monthly payment of $114.66 which is
  due on the 7th of each month. The account is past due from August 7,
  2022.
  

  The account
  included Conn’s 12-month no-interest financing promotion (cash-option). Per the
  terms of the cash-option, the cash-option will be void if the minimum monthly payment
  is not paid within 10-days of each month’s due date, or the total cash-option
  price is not paid within 10-days of the expiration date of September 7, 2022.
  

  The
  cash-option on Ms. Davis’ account was on July 17, 2022 due to payments not
  being made timely
  

  Conn’s is
  unable to honor Ms. Davis’ request to remove the interest from the account as
  the cash-option was void.  Additionally,
  Conn’s is obligated to report factual information to the credit reporting
  agencies, and we are unable to remove any delinquent credit marks assessed on
  the account due to payments not being made timely.  We have included a copy of Ms. Davis’ signed
  documents and payment history for her records.  
  

  Conn’s appreciates Ms.
  Davis for bringing her concerns to our attention.

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  it’

  conns is more interested in selling charge off accounts than correcting issue. I make all May payments during COVID and tried to pay entire balance before one year. Employees lying is a reflection of this company sorry I ever did business with them
   

  
  

  Business Response

  Date: 11/16/2022

  The payment that was due on July 7, 2022 was not paid until August 8, 2022.  Due to the payment not being made timely, the cash-option was void.  Conn's provided a copy of Ms. Davis' signed documents and payment history with our previous response. No furhter action is required at this time. 

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Not satisfied at all but I understand. No empathy for a customer who made all payments through pandemic. Was late once and called pay off bill sept. They rather have a collection account than paid bill.
  

  Business Response

  Date: 11/29/2022

  No further action is required.