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Business Profile

Continuing Education

MyCPE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Continuing Education.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/12/2024 at approx. 2pm PST, I wanted to purchase a $149 EA prep course from ****************************** and was directed to a page that stated that the price was $199. I did a quick ****** search and saw the updated price so I purchased the subscription. The subscription that I purchased lead me to a section of the site that was labeled "certification programs" after filtering to the EA portion, it was only continuing education and not a prep course. After some searching, I found the appropriate prep course for Enrolled Agent (EA) for $149 and it wanted to charge me an additional $149 after just paying $199.I called the number around 3PM PST, which was based in ********, but the address is in *****. The voicemail greeting stated that they operate 8am-3pm EST but ***** is in CST. I left a message and could not understand the email address that the man on the greeting was stating because he has a very heavy accent. I looked up the contact information on the site and the email was listed as ********************************** 11/13/2024, I called again during their stated business hours and got a voicemail again. I emailed the ******************************* and the address was not a valid email address.I am no longer comfortable doing business with this organization. I would like assistance getting a refund for my money as I fear this may not be a legitimate business Thank you,******* *****

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4, 2024, I purchased myCPE Unlimited Access one-year subscription from **********. Immediately after I made the payment with my credit card which was stored on **********, I created my online profile with username and password. Right after my online profile was created, I received Welcome to myCPE Family email from ************************* with **************************** in carbon copy. The email contained two links Start Learning and Login Here. When I clicked those two links, I was given automatic access to my online account without having to login. To make sure my account was secured, I logged out from **********, cleared all Caches and History in the web browser, restarted my computer, and then clicked Login Here and Start Learning links in Welcome to myCPE Family email again. Both links continued giving me access to my account without requiring a login. To verify this security issue, I forwarded Welcome to myCPE Family email to my husband and asked him to click those links from his computer. He did and was given access to my online account automatically without a login. I was then sure that anyone who has access to Welcome to myCPE Family email, including employees from ********** who have access to ************************* and ****************************, would also have automatic access to my online account without a login. ********** mandatorily requires subscribers to store their credit card information on the website, yet the website is unsecured. On January 5, 2024, I emailed and called MyCPE to report my security concern. Someone from their IT department called me back on the same day and admitted that the issue was indeed a security breach and was caused by a technical glitch in the software coding. He assured to get it fixed as a top priority. I waited for 7 days. The issue has not been fixed to date. I contacted MyCPE again on January 12, 2024 and requested for a full refund as I am no longer comfortable to stay on their unsecured platform. Mr. *** *** from MyCPE replied my email on the same day refusing my request for refund, noting that Login Here link in Welcome to myCPE Family email is user-specific link and is designed solely for the account holders access and that sharing that link with someone else caused the security breach although Welcome to myCPE Family email makes no reference to such security sensitivity or rule. In addition, in his email reply, Mr. *** *** made no mention of the Login Here link not requiring a login to access the users account. I replied to his email with my explanation that login must be required to access a secured online account and that their so-called specifically designed user-specific link in their email should not give access to the users account without the users login credential. No one from MyCPE has replied to my email. I also discovered that My-******** PCI compliant certificate has been expired since January 27, 2021. I am requesting Better Business Bureau to investigate My-******** business conduct with a concern in providing an unsecured website for its CPE online learning platform where CPE attendees financial and professional information are stored. For BBBs review for investigation, I have attached my email communication with MyCPE, including my transaction information, and MY-******** expired PCI compliant certificate. I can also provide a video demonstrating how those links in their welcome email give automatic access to the user's account without a login. The video file is very large and cannot be uploaded in this complaint filing but can be provided upon request.

    Business Response

    Date: 02/14/2024

    After thorough investigation, we would like to provide clarification regarding the "Login Here" link included in our "Welcome to myCPE Family" email. This link is designed to be user-specific, offering convenient access to the account holder's ********************** account without the need for entering credentials. However, it's important to note that sharing or forwarding this link may result in unauthorized access to the account, and we strongly advise against such actions to maintain the security of your account.

    Regarding your request for a refund, we regret to inform you that since the issue arises from the sharing of the user-specific link, it does not meet the criteria for a refund. Our refund policy is applicable in cases where the platform itself is responsible for service-related issues.

    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to reach out. We value your commitment to myCPE and remain dedicated to providing a secure and reliable platform for your ongoing educational needs.

    Customer Answer

    Date: 02/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    The response made by the business is the "copy and paste" text of the email response I received from the business, which I included in my complaint submitted to BBB. Getting an identical response from the business despite involvement of BBB does not lead to a resoultion. I was hoping that BBB would be able to help resolve the issue with the understanding of the context of the issue.

    Regards,

    **** ******



     


  • Initial Complaint

    Date:12/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company auto renewed my annual subscription. I did not agree to this. Reached out immediately and they refused to refund my money.

    Business Response

    Date: 12/20/2023

    Case Details
    Auto-Renewal Subscription Cancellation
    Dispute Response.
    Angela purchased a myCPE subscription on Dec 15, 2022, valid for one year, granting access to our comprehensive course library for professional development.
    The subscription auto-renewed on Dec 15, 2023, and a reminder email was dispatched to the user seven days before the auto-renewal date. This email explicitly outlined the auto-renewal date and provided clear self-cancellation steps for the user's convenience.
    Despite our proactive communication and the provided information on auto-renewal procedures, the user did not engage with us concerning the subscription charge.
    It's essential to emphasize that our auto-renewal policy is transparent, and users receive reminder emails to ensure they are informed about upcoming charges. 
    The absence of communication from the user contradicts the reason stated in the dispute, as they were adequately informed about the impending auto-renewal charge.
    We respectfully urge a comprehensive review of the provided information and request the bank to consider closing the dispute in favor of myCPE.
    We highly appreciate the bank's attention to this matter and remain committed to delivering a transparent and user-friendly experience for our customers.
    Should you require further details or documentation, please feel free to contact us. We're dedicated to resolving this matter promptly.

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