We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optical Equipment

Arken Optics USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for items that showed in stock. After two weeks, the order still shows “awaiting processing”. I email because they don’t have a working phone number, and I eventually get a response claiming they are now back ordered and I’ll have to wait 2 more weeks before they even attempt to get my order to me. I asked for a refund, reminding them I didn’t agree to back ordering these items and they refused. Arken optics took 500~ dollars from me and refuses to deliver the products or a return.

    Business Response

    Date: 12/19/2024

    This time of the year is unfortunately is very busy to say the least. He is correct we should have been able to get the product out faster. However the statement, we refused a refund isn't 100% correct, by the time he mentions a refund the product was already shipped. I have attached a photo of when the shipping label was created and handed off to the USPS. We do apologize for the hassles that we incur this time of year and with shipments sometimes not being picked up on time. But the tracking shows delivery expected by the 21st this Saturday. We appreciate every customers business and we are growing and trying to add new features to our orders/shipping programs to get better and faster. Thank you. 

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 2, 2024, my wife and I attempted to purchase a scope from Arken Optics. The amount is 409$. I/we had attempted to buy a scope several times and the online payment processor kept telling us there was an AVS mismatch, that our address didnt match our card information, which it did, and declined our payments. The money would be removed from our accounts, but then automatically reversed. On 3/2/24, the same thing happened, but the money was taken out of our account. There is no customer service line, which I know they feel is adequate in todays business. And email response is anything any of urgent. These guys claim to be professional and veterans, but this isnt a great way to run a business with a platform based for vets. Just want my scope. Enjoy the product. Do not like the lack of customer service and not knowing where my money is. Would like to receive confirmation and receive my product.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent over $500 on 2 optics on sale and they accepted the money but only sent 1 optic. I can prove with weight of package from **** it was not 2 optics but 1 in the package. I have screenshots of the order and tracking number indicating they shipped the 2 optics I ordered.

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/03/2024 Amount: $498.01 What the business committed to provide me: EP-5 5-25x56 FFP Illuminated VPR 34mm tube Optic Nature of dispute: No Refund, no evidence of shipment Has the business tried to resolve the issue: No, I was told they cannot provide a refund for a item that has already shipped but cannot provide the evidence that it has. My **** tracking number shows the status of "label created" and the status has not changed since January 3rd. When asked about this I do not get a response. My other item shipped without any issue that was ordered the same day. I was also blocked on the arken page on ******** for asking about my package.Order Number: AO1WONN **** Tracking Number: **********************

    Business Response

    Date: 02/21/2024

    When we create the label that means we packaged the order and placed it in the truck for **** to pick up. **** has been converting their system and they have lost or delayed deliveries for priority mail. We have started the process of switching to *** because of these issues. We can refund the customer or send them another duplicate, it does appear that **** has lost this package. Thank you. 

    Customer Answer

    Date: 02/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



     

Arken Optics USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.