Complaints

This profile includes complaints for Ocean Canyon Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ocean Canyon Resorts

  1001 Walnut St Texarkana, TX 75501-4409

  
• 

  Mountain Lakes

  Mountain Lakes RV Resort 1345 Murphy Hill Rd Langston, AL 35755-7318

  
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  Abita Springs Resort

  Abita Springs RV Resort 24150 Highway 435 Abita Springs, LA 70420-2134

  
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  Styx River RV Resort

  Styx River RV Resort 25301 Waterworld Road Robertsdale, AL 36567

  
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  Branson Ridge RV Resort

  Branson Ridge RV Park 5040 State Highway 265 Branson, MO 65616-6141

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted you to know about the recent update:  as of today, July11, 2025, the only one I have heard from is a *** ****, the collections manager for Ocean Canyon Resorts.  (I have never heard back from the President, ***** ********, who welcomes communication from members, who I had messaged July 1, 2025 with our request to cancel the membership). *** ****'s letter stated that we owe $3,570.00 for 6 future years of membership, but they would accept $1,785.00 (limited time offer) by 7/31/25 to cancel the membership. Unless BBB has gotten a better response from Ocean Canyon Resorts, I will be mailing them a check for the $1,785.00 amount. The cost to hire a lawyer was much more than that. Please advise if I should do differently.website, but I have not yet heard a response. Customer service says there is no looking back, only forward. Any assistance is greatly appreciated.

  Business Response

  Date: 07/14/2025

  The term of your membership states that you signed a 10 year term with the option to renew in 5 year increments, Mr. **** offered for you to settle your account and cancel. If you do not accept his offer, your membership will expire on March 20, 2031. When you signed your contract you promised to pay 10 years of Maintenance fees, which keeps our resorts operating. Once your account became delinquent, Mr. **** and his team take efforts to get the account current.

  According to your contract Ocean Canyon Resorts had the right to sell those 3 resorts. We had very little member usage at those parks, and Ocean Canyon Resorts made the decision for the betterment of our company and our members.

  Customer Answer

  Date: 07/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

  Customer Answer

  Date: 07/11/2025

  I just wanted you to know about the recent update:  as of today, July11, 2025, the only one I have heard from is a *** ****, the collections manager for Ocean Canyon Resorts.  (I have never heard back from the President, ***** ********, who welcomes communication from members, who I had messaged July 1, 2025 with our request to cancel the membership). *** ****'s letter stated that we owe $3,570.00 for 6 future years of membership, but they would accept $1,785.00 (limited time offer) by 7/31/25 to cancel the membership. Unless BBB has gotten a better response from Ocean Canyon Resorts, I will be mailing them a check for the $1,785.00 amount. The cost to hire a lawyer was much more than that. Please advise if I should do differently.

  Business Response

  Date: 07/14/2025

  The term of your membership states that you signed a 10 year term with the option to renew in 5 year increments, Mr. **** offered for you to settle your account and cancel. If you do not accept his offer, your membership will expire on March 20, 2031. When you signed your contract you promised to pay 10 years of Maintenance fees, which keeps our resorts operating. Once your account became delinquent, Mr. **** and his team take efforts to get the account current.

  According to your contract Ocean Canyon Resorts had the right to sell those 3 resorts. We had very little member usage at those parks, and Ocean Canyon Resorts made the decision for the betterment of our company and our members.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  I am rejecting this response because:
  We were told in March 2024 that we could no longer make reservations at the 3 parks that are pending or sold in the Southern Region. The parks that OCR recently acquired, are in the Northern Region which I have NO desire to attend. 

  My wife and I planned on touring Southern parks Only per our contract that we purchased.   

  We had to attend an orientation at Branson Ridge resort recently. I was told that the orientation was a meeting to get our $100 gift and a  free 2 night stay at one of the cabins at any OCR  resortin our region. We did get 2 gifts from them but they tried to sell us an "upgrade" package.I refused buying anything else from OCR and expressed my concerns to the OCR rep. He stated that nobody attended the 3 parks that were sold anyway and stated I would have to upgrade eventually. 

  The 3 parks that were taken away all at once, was crucial in our travel plans per year. I want to know what OCR is doing to purchase more parks in the South and how they plan to compensate. 

  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 06/24/2025

  On March 19, 2025 member was spoken to by a Member Services Agent and told the sale was pending on Hideaway Ponds, Millwood Landing and Texoma Shores. He was advised that the parks had not yet sold and communication would go out by email notifying our members of the sale. An email went out to members on March 24, 2025 that Hideaway Ponds and Millwood Landing were expected to close and Texoma Shores shortly after. Per our contract Ocean Canyon has the right to add or remove resorts at our discretion. We continue to look to expand our resort to new and exciting areas, just like OAI added Niagara Lazy Lakes in June 2024. Maintenance fees are for the overhead maintenance of all of out parks. When new resorts are added, members will have access to the newer parks. Ocean Canyon strives to continue to make all Ocean Canyon Parks inviting for all members.

  Business Response

  Date: 06/26/2025

  Thank you for taking the time to share your feedback. We truly understand your disappointment regarding the recent changes to park availability, especially with your original plans centered around the Southern Resorts. Ocean Canyon has the right at their discretion to add or remove parks. We recognize how important those specific locations were to you and your travel goals, but when these parks were not being utilized by our members, the decision was made to sell the parks.  As stated earlier, you as a member will have access to any future resorts that are acquired by Ocean Canyon. There is not an estimated date on when that will be.

  Until then, we ask that you enjoy your stays at all Ocean Canyon Resorts. We value your loyalty and are committed to making your membership experience meaningful. As new opportunities or resorts are added—particularly in the South—we will keep you and all Members informed. In the meantime, if there is anything our Member Services Team can do to assist with your travel plans or explore current benefits available to you, please don’t hesitate to reach out.to them. 

   

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Per your last response, you confirm that I would have FREE access to ANY new OCR resort in the SOUTHERN REGION of the USA as per attached document from OCR?

  Your rep at our orientation had the Southern Region divided up up into 3 or 4 regions and stated, for example,  if a park opened up in Georgia,  i wouldn't be able to go to that park unless i upgraded to another package which was over $6000.

  If you added a park in the Southern USA I can attend with no charge correct?

  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 07/01/2025

  As stated in my earlier response, All of Ocean Canyon Resorts are in our Southern Region, any member that currently has access to all Ocean Canyon parks would also have have access to any Park that Ocean Canyon Resorts acquires. 

  Customer Answer

  Date: 07/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  With my pinnacle membership I will be eligible to stay free of charge @ any of the new Southern Region parks that OCR acquires. Southern is all the states in the USA and not divided up correct?

  
  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 07/08/2025

  As stated in your contract and several times on my response, you will have access to any park that Ocean Canyon Resorts acquires, Camping is free to all Members in good standing in the Southern Region.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The resort has closed 3 of its locations. We bought in back in 2019 being told they are expanding the resorts. There was no notification of the closures formally in writing. They have increased the maintenance fees even thought they have decreased in size. My father bought in the same day I did and his fees remain the same? The amount in my complaint  is an approximation of the next four years of my contract for the maintenance fees. We’re already paid for the time share in full the day of signing. The company has also been acquired by another company. Making it almost impossible to sell or even give this away to someone. Breach of contract is what my complaint is. 

  Business Response

  Date: 06/03/2025

  Thank you for taking time to speak with me today about your concerns. We truly value your feedback and appreciate the opportunity to address your experience.
  We understand how important it is to have access to a broad selection of resorts. While there have been changes in our resort portfolio over the past few years, please be assured that we remain fully committed to providing exceptional value and memorable experiences to all our members.
  Regarding the maintenance fees, we continually review these to ensure the upkeep and quality of our existing resorts meet the high standards you expect and deserve. We understand your concerns about the fees in relation to the resort options and want to assure you that we are actively exploring new opportunities to enhance and expand our offerings. These are all notated in your contract.
  We appreciate your loyalty and upfront investment, and we are committed to working closely with you to find the best solutions moving forward. As stated on our call, you did sign a 10 year contract, with an option to renew, your dues can increase each year and we have the right to sell, buy and replace resorts.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: BBB Complaint ID ******** – Ocean Canyon Resorts
  Response to Business Rebuttal – NOT SATISFIED

  Dear ******* ******,

  Thank you for your continued assistance. I have reviewed Ocean Canyon Resorts’ response and must firmly state that I am not satisfied with their position. Their response misrepresents the facts and fails to take accountability for what occurred under their direct supervision.
  To clarify: this was not two separate incidents on different days. This was a single continuous incident that involved two separate points of damage occurring within approximately three minutes of each other on November 10, 2024, while I was being escorted by a Styx River security guard to my assigned campsite.
  As I approached a set of low-hanging tree branches, I stopped my vehicle and clearly voiced my concern, stating that those branches would scrape across my RV’s roof. The security guard assured me that I was "clear of the trees" and told me to continue forward. I have video evidence documenting this verbal exchange.
  Seconds later, as I proceeded under the guard’s instruction, those branches did in fact drag across the top of my RV, causing visible roof and awning damage.
  Moments afterward, the same security guard directed me to “swing wide” into the site. Following his instruction caused the rear end of my RV to strike a tree, resulting in additional structural damage.
  Both damages—one to the roof and one to the rear side—happened as a direct result of the escort’s guidance. I was following his directions the entire time. These were not errors in driver judgment but misleading instructions from a resort employee, compounded by poor site maintenance (low limbs and tight clearance).
  Combined, these damages have resulted in repair costs exceeding $18,000. My insurance has only partially reimbursed me due to Ocean Canyon Resorts’ refusal to accept liability.
  Ocean Canyon’s denial of responsibility is not only disappointing—it is factually incorrect and contradicted by documented verbal warnings, eyewitness involvement, and video evidence.
  I ask that this complaint remain open and unresolved, and I am prepared to submit supporting video evidence upon request. I also reserve the right to pursue further action through regulatory channels and the legal system.
  
  Sincerely,
  **** *******
  *** ***** ******
  *** ****** ** *****
  ***** ********

  ibles, which I had to pay out of pocket. Ocean Canyon Resorts has denied any responsibility for either incident, despite clear evidence of negligence and staff involvement.
  
  Supporting Documents upon request:
  Repair invoices from Scotty’s RV (paid in full)
  
  Photos and dashcam footage of damage and site conditions
  
  Email correspondence with Ocean Canyon Resorts and National General Insurance
  
  Written incident report submitted to resort management
  
  Insurance estimates and summaries for both incidents

  Business Response

  Date: 05/30/2025

  Member was contacted by Legal on January 20, 2025 and
  informed him that Ocean Canyon was not responsible for the damages to his
  Camper. I called the member and let him know that after a thorough internal
  review with Legal and Management of both events he described—on November 4 and
  November 10, 2024—we must respectfully decline his request for reimbursement.
  While we regret that his vehicle sustained
  damage, our investigation determined that Ocean Canyon Resorts is
  not liable for these incidents. As a resort, we provide access and
  recommendations to help guests navigate our property, but ultimately, RV
  operation—including decisions while maneuvering and assessing overhead
  clearance—remains the responsibility of each guest. Our staff members
  strive to assist guests in a courteous and helpful manner; however, their
  guidance cannot substitute for a driver’s own judgment and awareness.
  Please
  understand that our liability policy excludes coverage for damage arising from
  vehicle operation on resort grounds unless caused by demonstrable and direct
  negligence on the part of the resort. Based on the information provided, we do
  not find sufficient grounds to support a claim of negligence.
  We understand this outcome may be disappointing, and we sincerely regret any
  inconvenience you experienced. We value your patronage and hope that, despite
  these incidents, you were able to enjoy other aspects of your stay.

  Business Response

  Date: 06/04/2025

  Management has agreed to submit the member a check in the amount of $500.00 which is our best and final offer as a matter of goodwill.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have expressed multiple times (on the complaint and on the multiple emails I have sent) that I cannot communicate via phone call because I cannot take phone calls during work, and I work through all of their business hours. I am able to reply via email if they would like to reach out to me that way. 
  
  
  
  Sincerely,
  
  
  
  ********* *******quired paying a separate yearly maintenance fee. They promised the OCR yearly maintenance fees wouldn’t increase either, & they went up the second year. These things may have been in the contract, but I have ADHD that was undiagnosed at the time of signing the contract, so being interrupted multiple times while reading & being rushed to just sign it made me just give up on reading it completely & just go by what they said. I also was hesitant, & originally said no to going through with this membership, after they made me sign up for 2 separate credit cards for the down payment; they only used one for payment but still didn’t retract the other one after I asked because “it won’t hurt to keep it open”. It felt like they weren’t going to let me leave unless I signed up for a membership, like they weren’t satisfied with no. No one should have to feel pressured like that.
  This company should reflect on the predatory nature of the sales tactics they use to get people to agree to a membership.

  Business Response

  Date: 05/09/2025

  Our Sales manager has reached out to this member and has not received a call back.

  Business Response

  Date: 05/13/2025

   I sent to sales to give her a call as per her request, they are off on Monday and Tuesday. Sales stays after 5, they should be able to make the call.

  Customer Answer

  Date: 05/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did not request to be called. I requested to be emailed. I work 12 hour shifts, so even if sales stays later I won’t be able to take the call. 
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nightmare is real. Timeshares are really horrible. Whether at a resort or an RV park, they are just out for your money.
  
  Ocean Canyon has not lived up to the promises made during the sales process, leaving us deeply disappointed. The parks are not being maintained to the standard we were assured of, and now we’ve discovered that one of the two parks in our area, Hideaway Ponds, has been sold. This news is especially disheartening because Hideaway Ponds was our favorite park, thanks to its strong sense of community. Unfortunately, Ocean Canyon's neglect has taken a toll. Maintenance issues are widespread, with areas of the park left in disrepair. A significant space has been allocated to long-term workers who are not members, limiting access for others. The pool is frequently out of service, and many of the activities we once enjoyed have been canceled. This decline in quality and mismanagement has left us questioning the value of this investment.
  
  We contacted the company in order to work out a cancellation agreement and they have refused to cooperate. We were told by ***** that we couldn't cancel within 10 years. However, we consider Ocean Canyon to be in breech of the agreement for all the reasons above.

  Business Response

  Date: 04/14/2025

  I called on 04/07/25 and left him a message to call me and I have not heard from him.

   

  SherayeCox

  Vice President, Member Services Manager

  Ocean Canyon Resorts

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are desperately seeking to cancel our timeshare contract with this company due to unforeseen and pressing circumstances and we have yet to get a response back from them about our options to do so. After it became clear and urgent that we could no longer afford the financial strain, worsened by my wife's health issues, we reached out to Ocean Canyon by email, and they initially responded by asking us to call. We requested written communication for transparency and our personal comfort given some experiences we’ve had with them , but they have stopped replying, leaving us in the dark.
  It feels very unprofessional to just be completely ignored like this and it does nothing to alleviate our stress during this difficult time. Especially when so much of the financial stress is related to the money we’ve been forced to lose for something that has gone unused, and what we'll be expected to keep paying if they ignore us. We need their cooperation to resolve this as quickly as possible.

  Business Response

  Date: 04/07/2025

  Spoke to member today and issue has been resolved.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I truly enjoy the parks and the community at Tres Rios, I have lost trust in OCP due to repeated systemic issues. Here are the key reasons:
  
  Unreliable Reservations: I've repeatedly experienced unreturned calls and unmade reservations. This is a common complaint among both customers and staff.
  
  Inconsistent Billing: My loan and dues fluctuate without explanation. Despite promises to investigate, I never received follow-up, and I was wrongly accused of non-payment multiple times.
  
  Verbal Agreements Not Honored: A Tres Rios sales manager assured me that certain fees were due to billing errors, yet OCP did not honor these statements, leading to further confusion and frustration.
  
  Lack of Communication: Several OCP staff members failed to follow up on issues or communicate with each other, leaving me fielding multiple accusations of non-payment and locked out of the reservation system.
  
  False Information Regarding Parks: In addition to guaranteeing me that my 695 was waived as a standard condition of my original contract and/or upgrade, ***** and **** had guaranteed me that information about the closure or sale of parks in and around Texas were completely false, assuring me that the plan was to upgrade and remodel these parks. I had made it clear that this information was critical to my decision to upgrade, as I primarily use parks in the Texas and nearby regions.
  
  The lack of dependable service from OCP makes it impossible for me to move forward with the upgraded membership. I kindly request that the upgrade and original agreement be nullified, and that any fees and payments I have made be returned to me
  
  Given the ongoing demonstrations of low integrity and minimization of customer benefits, I do not wish to continue contributing financially to OCP and OCP has completely failed in its ability to execute the promised systems and services of the upgrade.
  
  Respectfully,
  
  
  **** **********

  Business Response

  Date: 10/24/2024

  The member and I are playing phone tag, I am working on resolving.
  

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were pressured into buying into this scam. We have NEVER used the membership. We are willing to forfeit everything we have paid to get out of this scam!!

  Business Response

  Date: 09/25/2024

  You signed a 10 year contract on 05-21-2022 accepting the terms and conditions of the membership and had 3 business days to cancel the membership. You have also made multiple payments on your account. Your contract is a 10 year term and can be cancelled on 05/22/2032 upon completion of account paid in full. If the account is not paid, it could go to collections and affect your credit. You may reach out to our billing team at 877-399-6545 to make arrangements.

• Initial Complaint

  Date:07/31/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Dear BBB & ******* ***,
  I hope this message finds you well. I am writing to inform you about my availability for calls given my current work schedule. As a night shift worker, my active hours may not align with the typical 9-5 business hours, which might have resulted in the missed call you mentioned in your previous communication.
  I understand the importance of our communication and would like to propose a more suitable way for us to connect. If possible, could we arrange for our discussions to take place through email? I also want to reiterate that I have stated this many times to your organization. I would like it to be noted on my file that I am sleeping during the day, and calls will likely be ignored.
  Please let me know what method of communication would suit you best, as I am very keen on maintaining our dialogue without further interruptions. I appreciate your understanding and look forward to hearing from you soon and am hoping we can have this account canceled and cured in a timely manner.
  Best Regards,
  ***** ***** and *******

  
  
  Sincerely,
  
  

  ***** ***** *******

  r and resulting in significant frustration. Numerous attempts to resolve this by requesting the cancellation of our membership have been ignored or denied by Ocean Canyon. Due to our experience, we deserve the immediate cancellation of our membership without further financial obligations. They need to reach out to us to discuss this immediately.

  Business Response

  Date: 08/12/2024

  I called 337-580-2942 today at 4:28 PM, phone just rang with no way to leave a message. I will try again on Monday.

  **********

  Vice President, Member Services Manager

  Ocean Canyon Resorts

   

   

  1001 Walnut Street

  Texarkana, TX 75501

  Phone 903-253-0135

  Toll Free 866-888-1655 ext 1016

  Fax 903-298-0051

  Customer Answer

  Date: 08/14/2024

  My complaint was resolved by Ocean Canyon and I wish to close this complaint.