Complaints

This profile includes complaints for Waste Connections of Texas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Waste Connections of Texas has 14 locations, listed below.

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  Waste Connections of Texas

  10001 Woodloch Forest Dr Ste 400 The Woodlands, TX 77380-1952

• 

  Progressive Waste Solutions

  1910 S Hwy 317 Mc Gregor, TX 76657

• 

  Waste Connections of Texas

  732 East Railroad Avenue Independence, LA 70443

• 

  Progressive Waste Solutions

  300 Landfill Rd Cherokee Village, AR 72529

• 

  E L Harvey & Sons, Inc

  68 Hopkinton Road Westborough, MA 01581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dental practice that utilizes the services of Waste Connections to pick up my trash every week on Thursday. I have always been on time with my monthly payments and have never missed a payment. I also always have my trash receptacles out and ready on time for the company. I have placed numerous calls and online requests, but the company never follows through with their services. I don't know where else to turn. I would like Waste Connections to pick up my trash and not miss a pickup going forward. I would also like Waste Connections to refund me for the 2 months' worth (8 missed pickups) that I paid for in the past. Thanks.

  Business Response

  Date: 06/20/2025

  We investigated the issues outlined by the customer in reference to servicing his account. It was found the customer was placing his carts on the property next door so our driver thought the carts were not placed out for service. The account has now been notated with the location of the customers carts so account should be consistently serviced going forward. A truck was currently enroute at 3:30 pm today to service the carts this afternoon.  A credit request has been submitted for two months of service in the amount $116.00.

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The trash carts for my business have ALWAYS been placed just outside the back door of my business building NOT next door (please see the attached photo labeled "Trash 2").  Waste Connections has picked up my trash in the past and has known of the location of my trash bins from the beginning (see the attached photo labeled "Photo 2").  When Waste Connections issues my refund credit for the 2 months service missed in the past and begins dependably collecting my trash every week, then my complaint will be resolved. 
  
  Regards,

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the seller from waste connections Mr ********** several times, also I have called and sent messages to customer service about the extra fees and so far, I haven't received any response. I even requested to reduce to one the pick up day, so that would help me to lower the bill. Instead of paying a fixed amount as I was promised when I requested the service. I try to open the link where the agreement is; but is expired and I'm not longer have access to it. They are increasing my bill from $275 to $381.11 without any notification or explanation to allow me to decide if I can keep paying such as high fees. I need to get a fix amount on my bill and refund me those extra imposed amounts or just cancel the service.

  Business Response

  Date: 06/03/2025

  Subject: Response to BBB Complaint Account and Billing Concerns
  
  Thank you for reaching out and for providing the opportunity to address your concerns. We value transparency in all customer interactions and take all feedback seriously.
  After thoroughly reviewing your account, we would like to provide clarification regarding the recent service charges and associated billing inquiries.
  

  1. Service Rate Adjustment December 2024
  As noted in your service agreement, the cost of service is subject to periodic review and adjustment based on operational factors. In December 2024, a rate increase was implemented. This change was necessitated by significant increases in both disposal and labor costs over the preceding yearfactors that are unfortunately beyond our control. The contractual basis for this adjustment is outlined in Article VI of your service agreement. We strive to keep these increases as minimal as possible while ensuring that service quality and operational standards are maintained.
  

  2. Account ******************************start="1251" data-end="1254"> We would also like to inform you that your account is no longer managed by ********** As of 10/1/24, ****** ********* has been assigned as your direct account manager. Mr. ********* responded to your inquiry regarding the rate change on December 18, 2025, providing a detailed explanation of the revised pricing structure. We apologize for any confusion this transition may have caused and appreciate your understanding as we continue to streamline account support and responsiveness.
  

  3. Extra Trash Charge April 24, 2025
  Your account was also billed for an extra trash pickup that occurred on April 24, 2025. Our records, including photo documentation, confirm that the container was overloaded beyond the contracted capacity. This necessitated additional handling by our service team. As specified in Article VIII of your contract, additional fees may apply for excess waste volumes that exceed the agreed-upon service levels. A picture of the overloaded container has been included with this response for your reference.
  

  4. Conclusion and ******************************* **************** Based on our internal audit and the contractual terms in place, we have found that all charges applied to your account are accurate and in accordance with the agreed service agreement. We understand that changes in service or unexpected charges can be frustrating, and we are here to help ensure that any remaining concerns are addressed promptly and thoroughly.
  

  Should you require further clarification or wish to discuss your account in more detail, we encourage you to contact your account manager, ****** *********, directly at ******************************************** He will be happy to assist you and ensure you have a clear understanding of all account-related matters.
  

  We appreciate your business and thank you for allowing us the opportunity to respond.
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have attached the portion of the agreement sent by  waste Connection where states that in any change on the rate must be notified orally or written. I have never received any notification from the company on any way. Th e agreement is for 60 months, Waste Connection did not even wait 12 months to increase their prices without notification. I accept that the container might be overloaded once; but they keep increasing the price arbitrarily.  I am a customer who's not afraid to take long term contracts as long as the company comply with their part. They are asking me to contact directly the company; but they never answer the phone or emails.
  

   

  Regards,
  
  
   

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration and disappointment regarding the recurring issues with waste collection services in our subdivision. Reliable trash pickup is an essential service, and unfortunately, Alvins Waste Connection has continuously failed to fulfill its commitment. On May 14, I placed my bulk trash on the curb for the scheduled May 15 pickup. However, it was not collected. Upon contacting your office, I was assured it would be picked up on May 22, yet this did not happen either. When I called again, I was informed that personnel issues were causing delays, and my trash would be collected on May 24. Given the lack of confidence in this assurance, I ultimately had to pay $100 for a handyman to remove the trash, an expense I should not have had to incur. This problem extends beyond my householdit has become a widespread issue in our subdivision. Many residents diligently place their bins out every Wednesday, yet pickups are inconsistent and unreliable. The lack of dependable service is causing unnecessary stress and inconvenience for the community. I urge Alvins Waste Connection to address this issue promptly and provide a clear plan to ensure regular trash pickup moving forward. Transparency regarding scheduling, staffing concerns, and any potential delays would go a long way in restoring trust. Additionally, I would appreciate a reimbursement for the costs I incurred due to the companys failure to fulfill its responsibilities. I expect a response regarding this matter at your earliest convenience. Please inform me of the steps being taken to resolve these concerns and prevent future disruptions. You can reach me at [Your Contact Information]. I appreciate your immediate attention to this issue and look forward to a resolution.

  Business Response

  Date: 06/09/2025

  Mr. ******,

  Thank you for reaching out and for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the recent delays in your bulk waste pickup.

  
  We understand how important reliable waste collection is to you and your neighbors, and we regret that we did not meet your expectations. Please know that we take your feedback seriously and are actively working to improve our service.

  
  As a gesture of our commitment to resolving this matter, we have issued a full refund of $100 to cover the out-of-pocket expense you incurred for private trash removal. You should see this reflected shortly, if not already.

  
  Additionally, to address the broader service issues in your subdivision and surrounding areas, we are reallocating additional trucks and personnel to better support our trash, bulk, and recycling routes. These changes are being implemented immediately to ensure more consistent and timely pickups moving forward.

  
  We appreciate your patience and understanding as we work to restore the level of service you expect and deserve. If you have any further questions or concerns, please dont hesitate to contact us directly at ************

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  I deserve more than a generic, public service response.  I would like a written response as to WHY, there have been so many late or missed pickups.  My thoughts are, they have failed to properly staff, equip and maintain their fleet, in order to keep up with Manvels growth.  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** have already made one complaint about this business and now here is another complaint about my refund that they said will be to me within 6-8 weeks, it has now been 9 weeks and still no check from this business. I tried to call the local office again last week only to be met with disrespect and to be given the wrong corporate office number. I did however speak with someone that was also very dismissive from the "corporate office" who told me the checks was cut on 4/10 which is Three weeks ago as of now. This whole thing started when they decided to cancel my trash contract because they were being unprofessional as far as picking up trash in a timely manner and being tidy about it, so I believe they should have cut the check that day as well as pick up the trash can that set in front of my house for 8 weeks. Its my money and I want it now!

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste Mgmt Sys took over from Right Away Disposal who I've been with for yrs. We had a reasonable rate then RAD jumped rates for gas prices. When *** took over my bill tripled in cost for just a 2x week pickup. If you're lucky to get through to a real person I've talked to 3 people about when the prices will go back down (as they noted in the letter telling is they were raising prices cuz of gas), any way the last person told me and I quote "you live in a county island and we can charge whatever we want for waste pickup". I asked him to repeat it and wrote it down word for word. I have lived in this same house 38 years and never had this before. I'm looking for assistance to find out how this company is doing this. Gas is down, prices are down but they just raise the prices every 3 months, non stop, just keep raising them. This can't be legal. I guess I'm looking for anyone who can help us, there are tons of people in my area that use these services.

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to cancel my service in October I was told I owed $22.00 to get my account up to date. ( I decided to go with another trash company) The following week they came to get their bins. In January I received a bill for $156.00 for service for the quarter. I explained I canceled my service & made a payment I was told to pay in October. They told me my payment was rejected & returned even though they cashed the check. So I paid the $156.00 just to get them to stop sending me bills. The other day I received another bill say I owed them another $156,00 for nonpayment. I called once again & was told they would get back to me once they looked into it. No one got back to me in which they didnt. Its almost feels like they are mad I canceled my service. I have asked for something saying my account is closed & up to date. They said they dont do that. So basically it their word against mine. I have inclosed the payment I made to them. I just want them to stop harassing us & saying we owe them money in witch we dont

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Unreasonable Dumpster Rental Agreement Terms and Excessive Termination Fees Dear BBB,I am writing to express my dissatisfaction with the unreasonable terms and excessive termination fees imposed by Waste Connections of TX concerning my dumpster rental agreement.Contract Issues and Rate Increases:Incorrect Contract Duration: When I began service in February 2021, I expected to sign a standard 3-year contract. However, without a justifiable reason, I was placed in a 5-year contract at the same rate. This extension was not adequately disclosed or justified at the time of signing.Excessive Rate Increases: My initial monthly rate was $135.94 for weekly trash pick-up, but it has escalated to $248.18 as of December 2023, an increase of 84% in less than three years. This rate increase is well above what would be reasonable or expected, especially given the lack of corresponding improvements in service.Termination Fees:When I decided to terminate the service and switch to another provider, I was informed of an early termination charge of six months at the current rate, amounting to $1,488, plus a haul-away fee of $201, totaling $1,689. This fee is exorbitant, unjustifiable, and appears designed to penalize rather than reasonably compensate for termination.Resolution Sought:Given these concerns, I am requesting a reduction or waiver of the termination fees, as the significant increase in rates and extended contract duration were not fairly disclosed or justified. I also urge Waste Connections of TX to review their policies to ensure greater transparency and fairness for all customers in the future.Thank you for addressing these concerns. I look forward to your prompt response.Sincerely,*** ** Supreme Sunrise

  Business Response

  Date: 12/02/2024

  *** **, 

  I would be happy to look into your issue with the agreement. Could you please provide your account number so I could look up the details of your account?

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked Waster Connection if they were still picking up trash on western skies?? In the month of October 2024, my trash has not been pickup , I have called waste connection, both time they said I will have an 24 to 72 hr pickup . As of now Ive waited 2 pick trash pickup days. Ive ask for credit to my Account both time a had an option 24 to 72 hr pick up or they would look into why the trash hasnt been picked up. Jeer to waste connection, for not giving great customer service, Im seeing why people are switching to the other company. By the way Im still waiting.also Ive uploaded 2 pictures to support my claims that trash in still I the can, but for some reason reason when you hit summit the image it not there?? Surprise, surprise ?

  Business Response

  Date: 11/18/2024

  Good Afternoon,

  My apologizes regarding the service issues you have mentioned, I do see that you did call in about missed services twice for the month of October and I'm not too sure what happened with the recover, I will be happy to issue 2 missed service credits. I will also work with my operations team to ensure you are serviced moving forward without fail.

   

  Thanks,

  *****

   

   

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to weekly trash service with Waste Connections of Texas. Since acquiring the business from a competitor, Waste Connections stopped providing service. It has been seven weeks since last service. Each day the company continues to tell me that "they will be out today". The company continues to invoice me despite not providing the service.

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment to account made on July 9, 2024 in the amount of $56.57 was made to Waste Connections and they keeping sending me pmt due notices after I have contacted them multiple times and sent them proof of payment three times now, which they have acknowledged that they received it from my email ********************* and they still will not correct my account. They are now threatening to send the account to collections.....I have worked very hard to have a clean credit report which is why I always pay my bills, especially one of this amount. I should not have to pay a bill twice, especially with current hardships, just to satisfy their error of possibly posting my payment to another account. Please help.Thank you,********* *****,************

  Business Response

  Date: 10/14/2024

  Good Morning,

  We have reached out to ********* multiple times asking her to dispute her payment with her finical intuition as we cannot locate her payment in our system. 

  Thanks,

  *****

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  They tried contacting me during work hours one (1) time and I could not answer because I was at work.  by the time I get off work, they are closed.  I have attached the copy of my bank statement with the hi-lighted pmt posting to my account.  I have spoken with the bank about this and they said the proof of payment is in the bank statement provided.
  
  Regards,

   

  ********* *****
  
  
   

  
  

  Business Response

  Date: 10/16/2024

  Hello,

  The customer ********* is not understanding that she needs to dispute the payment with her bank, once she requests this her money will be reimbursed.

  Thanks,

  *****

   

   

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have contacted my bank and they said that as the bank statement reflects, the payment was sent to them electronically on July 9th.  I do not know what else I need to dispute with them since it clearly shows that the payment was made.  The ones disputing having received it is Waste Connections.  The bank did their job correctly by paying it, whether the waste company posted it to another account is not our fault.  From what I can see, I requested bill be paid and the bank did just that.  
  
  Regards,