Reviews

This profile includes reviews for Waste Connections of Texas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Waste Connections of Texas has 14 locations, listed below.

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  Waste Connections of Texas

  10001 Woodloch Forest Dr Ste 400 The Woodlands, TX 77380-1952

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  Waste Connections of Texas

  732 East Railroad Avenue Independence, LA 70443

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  Progressive Waste Solutions

  110 Environmental Dr Batesville, AR 72501-8904

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  E L Harvey & Sons, Inc

  68 Hopkinton Road Westborough, MA 01581

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  Waste Connections of Texas

  2010 Wilson Rd Humble, TX 77396-1537

Review Details

• Review fromGeorge N

  Date: 01/18/2024

  1 star
  Was called again about missed service stating it will resume next pick up date.
  Unfortunately the contract rolls over they have admitted in the message about the service being substandard but the problem continues to happen again and again what are my options for breach of contract on their end termination of service with out the early notice or wait my 180-90 day mark prior to renewal with a certified letter explaining reasons for termination due to continuous missed service every month or class action with others in the wise county area? Please advise thanks

• Review fromLeticia R

  Date: 01/06/2024

  1 star
  This company has the worst customer service. They continue to miss pickups but yet charge the full amount for weekly pickups. It’s now 3 pickups a month instead of 4. They have so many excuses but no solutions. The dispatcher supervisor is useless, she doesn’t even respond to the issue. They are overcharging for services it rendered. They need to be held accountable.

• Review fromVictoria Z

  Date: 09/24/2023

  1 star
  For over a month this company would send the truck but the driver would not take our trash. No explanation. No one at the office had a clue what is going on. Spoke to a Denise, the dispatcher, and she got them to finally take our trash but we are back to our full trash and no pick up agian! She and others have stated that our pick ups are Fridays. For years we were on Tuesdays. Spoke to Marvin on Friday since it was almost 5 and no one had come for the trash. He stated they have been having issues with a driver in our route. Marvin stated that they run the trucks until 730 pm and if not they would pick up Saturday. Well here we are Sunday and our trash is full. He did suggest we use ammonia to keep our dogs out of the overflowing trash... Thanks for the time but why can't they just do the job we pay for?! Supposedly the issue is the driver but seems to me like they dont care whats going on. Just place me on long hold times, transferring from person to person and pointing fingers. I guess here you can get a paycheck and not have to do the work!

• Review fromJose F

  Date: 09/06/2023

  1 star
  Stay away from this company, their agreement is designed to force you to do business with them forever, On one side the agreement has an automatic renewal unless you send a letter to their address, on a window of 30 days. If you do not meet this requirement you are on the 3-year agreement once again, with no possibility to exit.
  
  They can raise the prices at any time, and you can not terminate the agreement.
  
  By signing the agreement not only they lock you on the trash service, but they also have the first right to any other trash disposal, Why to add a clause like this????, and if you hire another company and they get noticed, penalties are significant
  
  If you move to an area that they do not provide the service, you have to pay all the remaining month at once, otherwise, they do not pick up the dumpster. And there is more,

• Review fromJoan B

  Date: 07/15/2023

  1 star
  No service. Don't answer phone.
  Still under name of AJ *********.
  Ever since Waste Connections took over service has been deplorable.
  If you can, go elsewhere.
  They don't deserve the ********* name.

• Review fromTina R

  Date: 07/10/2023

  1 star
  We have attempted to cancel our service and have the dumpster picked up. It has been over 1 year that Waste Connections has been overcharging us refusing to cancel the service.

• Review fromJennifer B

  Date: 04/12/2023

  1 star
  This company's autopay system withdrew over $8,000 from our company's account and refuses to refund it because another account is a few days past due. The funds were taken out last month when none of the accounts were past due and should have been refunded immediately, but they keep dragging their feet.

• Review fromMatthew S

  Date: 02/22/2023

  1 star
  I own a construction company in sw Oklahoma and have used this company 2 time I highly recommend you stay away from them I have told them to come get their roll off and they told me no they wouldn’t and if it was moved they would take legal actions. What a joke I paid $980.00 to what they call a prepay account now they tell me I owe $1800.00 for service fees and rental

• Review fromPetra G

  Date: 12/21/2022

  1 star
  Waste has not been picked. Container still on curb side. December pain but no service and no information for no service! Called many times no information just that Valley Metro now Waste Connection

• Review fromClayton T

  Date: 11/24/2022

  1 star
  HORRIBLE company. Do not use them. I have the same issues as a lot of people have posted. Our trash doesn't get picked up on time, they will text that they are running late and will pick it up on a certain day and then miss that too but never let you know another date. If I try to contact them via the app all I ever get is a canned response email.