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Business Profile

Loans

Atlas Credit Co. Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

This business has 2 alerts

Complaints

This profile includes complaints for Atlas Credit Co. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Credit Co. Inc. has 74 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time I am being taken to court after I had already made an arrangement that they did not accept. I feel harassed and targeted since I was a former employee and so was a family member. I also play for a local band and feel targeted because of that. The supervisor for the area also knows us personally to which I feel this will never end as long as she's with the company. I have called their Headquarters and have left many voicemails to which none have been returned. It is evident these people are not willing to work with their customers and will man **** you if they feel like it.

      Business Response

      Date: 06/18/2025

      Hello, there has been a delay with the courts which is out of our control. 

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a customer service complaint regarding repeated issues with my loan account at Atlas Credit in **********, ***On multiple occasions, I have encountered the same problem: when a payment due date falls on a weekend or holiday, Atlas Credit has proceeded to withdraw funds from my account immediately, despite my explicit requests not to do so. These unauthorized withdrawals have caused my account to become overdrawn and have created unnecessary financial strain.I have communicated this concern to your staff several times and asked that no payment be withdrawn without my express consentespecially when the due date falls on a non-business day. Despite these requests, the issue persists. Most concerningly, when I reiterated my request for this practice to stop, I was told that Atlas Credit would no longer hold any payments for me going forwardan unacceptable and retaliatory *********** be clear, I have never failed to make a payment on my loan, and my responsible payment history is reflected by the fact that my credit limit has been increased on several occasions. I am not refusing to pay. I am simply requesting that Atlas Credit cease all attempts to withdraw or post payments to my account without my prior authorization.I expect this matter to be addressed immediately, and I request written confirmation that future withdrawals will only be made with my consent.

      Business Response

      Date: 06/03/2025

      We are sorry this has occurred with your account we have sent it over to the supervisor and she has attempted to reach out to customer. 6/2

      Business Response

      Date: 06/05/2025

      For the month of June, there have been no payments processed for ***** ********.

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes im facing severe hardship with my loan however tried to call company on multiple occasions but can't get through wanting to setup a plan to get on track however getting harassed in regards to the loan not trying to be difficult or anything like that but it's hard to get in contact with company and want the letters to stop i do not want to refinance or anything like that and would like account closed.

      Business Response

      Date: 05/13/2025

      We have reached out to the customer to discuss a solution. 

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the account referenced under account number ********* that appears on my ********************** report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ATLAS CREDIT COMPANY I.Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

      Business Response

      Date: 03/20/2025

      This has been received and submitted on our Atlas Credit Return Form as of 03/20/2025.

      Business Response

      Date: 03/20/2025

      This has been received and  submitted on our Atlas Credit Return Form as of 03/20/2025. 

      Business Response

      Date: 03/20/2025

      We have verified this account with our office at  ************************************************** if customer would like to come to an agreement she may contact the local office at ************.

    • Initial Complaint

      Date:01/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlas credit has been harassing me and my family for months. They been sitting in front of my house and more. ***** is rude and sits outside smoking cigarettes all morning. She hung up on my face while I was talking, very poor customer service. The whole office needs to go! No matter how many times I tell them what is going on, they keep trying to make me pay money I dont have to give. Im tired of the harassment l!

      Business Response

      Date: 01/10/2025

      Complaint has been sent to supervisor. 

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAD A LOAN WITH COMPANY FOR OVER A YEARS THING IN MY LIFE CHANGED JUST RECENTLY I LOST MY JOB AND MY DAUGHTER ALSO MOST PASTED AWAY AND MY GRANDSON DID PAST AWAY AND I WAS TOLD I WILL BE HARASSED UNTIL DEBT IS PAID AND NOT CONCERN ABOUT SITUATION . NO CARE IN THE ***** AND THATS SAD AND MY MENTAL HEALTH HAS BEEN AFFECTED.

      Business Response

      Date: 10/22/2024

      Complaint has been sent over to supervisor for revision and resolution. 

    • Initial Complaint

      Date:08/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted on the morning of 8/7/24. Someone from Atlas left me a message stating that I could refinance my loan and get 55 dollars back. I called back around 1 pm and spoke to ****. She told me I could refinance my loan but would have to pay 45 dollars. In the few years I've been with Atlas I've never had to pay to refinance. **** states the person that left me a message that morning is new. It's uncalled for to lie to one of your customers. They have also harassed the people that I put down as references by calling them constantly. They are not the one with the loan and they need to stop with the harassment.

      Business Response

      Date: 08/09/2024

      We continue to train new hires to properly read and understand the customer's account so that mistakes like this do not happen.

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** has been calling me and family membera every single day and has came by home 3 times! I have explained to her several times that I cannot pay right now because I have lost my car and home! She does not seem to care! She is more worried about herself getting in trouble then understanding a customers hardships!

      Business Response

      Date: 08/06/2024

      This account will be marked as cease and desist going forward. 

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company keeps showing up to my location

      Business Response

      Date: 07/03/2024

      This account will be marked to no longer field work per. VP

      Business Response

      Date: 07/09/2024

      This account will be marked to no longer field work per. VP

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlas credit is reporting an incorrect balance on all of my credit bureaus. I have disputed the amount twice but they keep saying balance is correct. I have called and left voicemail at corporate headquarters but no one ever calls me back. I have verified my balance with the local Atlas Credit office in ******************* where I opened the loan several times and this is NOT THEbalance corporate headquarters is reporting. Also they are NOT reporting my balance every month.

      Business Response

      Date: 06/26/2024

      Customer may provide a copy of her report to her local office to see what she sees and any further corrections can be made. 

    Atlas Credit Co. Inc. is BBB Accredited.

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