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Business Profile

Loans

Atlas Credit Co. Inc.

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Atlas Credit Co. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Credit Co. Inc. has 74 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ATLAS CREDIT COMPANY ACCT #: ************BAL. $712.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 09/27/2023

      The customer may go pick up said items from the branch office and give a police report for fraud please.

      We will then confirm identity and send over what customer may need.


    • Initial Complaint

      Date:08/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got out a loan and was doing good, then family passed away and wasnt working and got into financial trouble. The workers of Atlas have been harassing me at work , by showing up, calling my work and threatening me for payment. I have told them not to call or come by my work because I will get fired and they continue to do so. We call to try and make arrangements with what I have and they continue to threaten me with calls and showing up at work. My boss has got after me and if I lose my job I will have nothing to live on, please accept my complaint because once we tell them over and over to stop because their interfering with my work they should stop. Thank You

      Business Response

      Date: 08/01/2023

      Office will cease all communication with customers job, and note that on customers account per supervisor. 

    • Initial Complaint

      Date:03/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I already spoke with a ******** and informed when I would be able to make payment. This agent refused my payment arrangement and has called me several times per day from different phone numbers. Today, I have someone banging on my door. I answer and a white lady with glasses is at my door demanding payment. I shut my door and locked it. This business will need to *** me and we take the matter before an ************* judge.

      Business Response

      Date: 03/29/2023

      Supervisor will contact office to handle field work at home.  

    • Initial Complaint

      Date:03/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlas Credit **** ** Location - Manager ******* and CSR. I took out a loan last year and due to emergency heart procedure , which they were informed about why there was a delay in payment, I inquired about help from a consideration firm, because it was possible Id have to stop working due to surgery, and wanted to make sure some form of payment could be made, but ended up not needing to do so. Manager ******* took issue with this and persistently called to discourage using the consolidation firm repeatedly even after being told I was hospitalized and couldnt speak. They sent a certified mail letter to my home while I was still hospitalized, and were told thats why there was no response. So literally the day I returned to work at the beginning of October, I was served with legal paperwork concerning the loan. I totally understood I was way behind and this unfortunately was the steps taken, because I was seeking the help of consolidation company. Once I took the steps to make recourse, I was able to speak with the Manager ********, we worked out a payment plan and moved forward. Every two weeks payment was made via debit card over the phone with no issues. Due to a hectic work schedule I often would honestly forget to call a day early prior to payday to inform that I would indeed be paying the next day on my regularly scheduled payday. Even though I would receive a payment confirmation via text, representatives would call my job, or reference contacts weekly without fail, even though they had my cell number, the number I called from and received receipt of payment to. Today 3/14 I spoke with a representative and inquired why they continue calling my references when you clearly have number. I AGAIN verified they had my cell, email, etc and advised them to call me first, as I have no problem answering the phone or making payments, and Im fact made a double payment today. I dont know what the deal is or if its being done on purpose, but it needs to be looked in to

      Business Response

      Date: 03/21/2023

      Per supervisor, the employees are just following procedures. If customer does not make payment when scheduled, Atlas procedure is to call the following day via cell, job & one reference if Atlas can not reach the customer.

    • Initial Complaint

      Date:03/02/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 03/02/2023

      Supervisor and manager have said they have had no contact with this customer other than attempting to call references. 

    • Initial Complaint

      Date:02/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had numerous loans with this company. Since 2018 and have never been this late I been having a hard time since July and have totaled them on a lot of accounts that I plans to pay them I just don't have the money at this time, but I let them know as soon as I have, they will have it as well. They have taken the calls to far they have called my phone more than 6 times a day and including my job which I have told not to do because is cause me distress and effect my work and they continue to call. They have even called back-to-back which I find inappropriate. I work for a loan company before, so I do know the procedures.

      Business Response

      Date: 02/23/2023

      Supervisor has contacted local office to remove work phone number. and hard solicit. 

    • Initial Complaint

      Date:02/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Came to my home multiple times Harassing me they act like they are loan sharks and very unprofessional and disrespectful

      Business Response

      Date: 02/14/2023

      Supervisor spoke with the Branch manager and they were told back In December the customer moved and they have not been to his address since then.

      He also has a PTP on file to make payment.

    Atlas Credit Co. Inc. is NOT a BBB Accredited Business.

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