Heating and Air Conditioning
Daikin Comfort Manufacturing LPReviews
This profile includes reviews for Daikin Comfort Manufacturing LP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 91 Customer Reviews
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Review fromBrian T
Date: 11/25/2024
1 starWe had a new 6 ton unit installed at our church first it was 2 months late. Then after 6 month in use the coil failed waited 2+ months for the new coil. It was installed but there is another leak. Another 2* months still on part and the unit has to be used in emergency heat mode. Not what we had hoped for. These were brand new units, customer service is way below par. I thought Dailkin was a reputable company when we bought these not so much anymore. Very disappointedDaikin Comfort Manufacturing LP
Date: 12/13/2024
Hello,
I do apologize for any inconvenience this may have caused. Please fee free to contact our Homeowner Support Department for more information on how to access your warranty. Thank you!
Review fromFrancis S
Date: 11/08/2024
1 starNot Veteran supportive I had a Goodman furnace installed April 2024 first time I used the new system this winter in October it didn’t work the contractor that installed because it way under the warranty he told me unit is faulty and they been having numerous problems just like this he contacted Goodman a few times and the call back takes a couple of weeks ..I called Goodman 11/4 spoke to Anna asked for a supervisor she gave me a ticket number and they refuse to speak to the owner who paid for the unit and said contact the contractor ..I told them we have no heat and veteran with disabilities..as of right now a company that say they support veterans I would stay far away ….Daikin Comfort Manufacturing LP
Date: 12/13/2024
Hello,
I do apologize for any inconvenience this may have caused.
If you are already working with an HVAC company, and your technician is
having issues diagnosing your unit, they are welcome to contact our technical
support team for further assistance. Their department has been technically
trained to be able to assist HVAC professionals when having trouble diagnosing
a unit. If no resolution is met, our technical support team will advise your
contractor on the next steps that will need to be taken. For further
information regarding this process, please have your contractor call us, and we
can explain in detail the process in which they will need to follow. Again, the
contractors are licensed by the state, so we do not own their company,
therefore, we cannot dispatch them to a property. We have support to assist
them, but if they do not utilize our support team, there is nothing we are able
to do as the manufacturer.If you desire additional assistance, please contact our toll-free line at
1-877-254-4729.Review fromJohn T
Date: 11/07/2024
1 starGoodman warranty is a crock of crap. A three-year-old unit has a hole in the evaporator coil and leaked out all of the refrigerant. so the warranty will cover the part, but will not cover the refrigerant. So obviously what was a crap part on behalf of Goodman is going to cost me $900 for refrigerant outside of the labor It’s already costing. That’s ridiculous to not stand behind your products better to cover the refrigerant that leaked out of your faulty partDaikin Comfort Manufacturing LP
Date: 11/08/2024
Thank you for contacting Goodman Homeowner Support
Division.
We sincerely regret the difficulty you have experienced.
Our record in providing consumers with a
well-designed, long-lasting product is among the best in the industry. However,
despite the careful testing of each unit, problems can occur.
Should problems occur, we offer a Limited Parts Warranty.
Replacement parts obtained from authorized distributors are new and the
functional equivalent of the original part. The replacement part installed in
your unit, inherits the warranty left on your unit. If there is no warranty on
the unit, then the part has a one-year manufacturer’s warranty.
The request for a replacement unit is to be made by the
licensed HVAC contractor directly to the authorized distributor. The
distributor then will assess the situation, possibly send out a technical
representative to evaluate the existing unit and then decide on whether they
will replace the unit.
Please have your contractor contact his local
authorized Goodman distributor and voice his concerns regarding your unit.
If you desire additional assistance, please contact our
toll-free line at: 1-877-254-4729.Review fromDavid L
Date: 10/22/2024
1 starI live in Florida. They have a law that transfers the warranty to a new homeowner. My daikin has a 12 year warranty and won’t run out until 2029. Because I bought my house 31 days too early, they won’t transfer the warranty. The law took effect July 1st 2024. If the original homeowner lived here, they would be replacing the part. Because they moved, they now get to say “sorry, company policy won’t let us”. If I had delayed closing 31 days, they would be forced to cover it. The warranty hasn’t run out. No help or any care or compassion was given. I will tell this story to every single person buying a daikin, I hope that I can change many people’s minds to do business with a company that would actually care to take care of their customers when parts fail after 6 years of a 12 year warranty.Daikin Comfort Manufacturing LP
Date: 11/07/2024
Hello,
Thank you for reaching out to the Daikin Homeowner Support Department.
I sincerely apologize for any inconvenience this may have caused. In accordance with the new Florida law, we are unable to provide registered coverage to secondary homeowners for homes purchased before 7/1/2024. Unfortunately, the Registered Standard Coverage is non-transferable unless the home was purchased on or after that date.We truly regret any inconvenience this may cause and appreciate your understanding.
If you desire additional assistance, please contact our
toll-free line at: 1-877-254-4729.David L
Date: 11/13/2024
I wish you would speak more plainly so people really understand what happened here. Because the law isn’t forcing you to help me, you decided not to help me. Don’t mince words, the law isn’t preventing you from doing the right thing here. In fact the reason the law exists is to force companies like daikin to do the right thing. Because I bought my house 31 days TOO EARLY I don’t have a warranty. It’s not too late. It’s not because the warranty expired, it has a 12 year warranty. You are hiding behind the law and getting away with vague responses to hide the fact that daikin could have helped and decided not too. If original owner still lived here you would be forced to help. If I bought 31 days later, you’d be forced to help. But instead I lose because of timing. So I’m sharing my story with anybody who will listen now. Maybe I’m spoiled working for a great company that is crazy for our customers, but this is just really bad business and when it is time to replace this system, it won’t be with daikin I guarantee. Nor will any of my friends and family.Review fromTammy R
Date: 09/20/2024
1 starWe are on our second Goodman (Daikin) AC unit in this past year 2023/2024 and awaiting for our THIRD compressor replacement! Our AC repairman has been great however, we should have been given a choice of brands when replacing our old AC unit. We would never have picked this brand due to all of the bad reports. Piece of junk. My sister also was forced into a Goodman this year by her home warranty company and they immediately had leaks on a closed system. They needed repairs within days of installation.Daikin Comfort Manufacturing LP
Date: 09/23/2024
Hello,
I do apologize for any inconvenience this may have caused!
If you are needing assistance with our warranty process, please contact our Homeowner Support Department at 877-254-4729 for further assistance. Thank you!
Review fromFrances W
Date: 09/07/2024
1 starWould never purchase again. Spent $11K on a unit that was supposed to be a workhorse. It has broken three times in less than three years even with a service/ maintenance contract. The latest issue is with the evaporating coil. Even though it is insulated it began leaking and needs to be replaced. Initially 4lbs of Freon were pumped in it to keep it running- at a cost of $324. The coil is covered under manufacturers warranty but will cost $700 for three hours of labor plus any mor additional Freon. Do not buy these. They leak money. My HVAC company highly recommended them for their stability and now I am paying a great deal of money to HVAC company to repair.Daikin Comfort Manufacturing LP
Date: 09/10/2024
Hello,
Thank you for contacting the Daikin Homeowner support department.
I do apologize for any difficulties you may have experienced. If you
desire additional assistance, please contact our toll-free line at
1-877-254-4729.Review fromJames V
Date: 08/29/2024
1 starPIECES OF JUNK IN MY OPINION.
I WAS IN CONTRACT TO GET $95,000.00 OF MITSUBISHI HVAC.
AT THE LAST MINUTE THEY CHANGED TO $97,000.00 OF DAIKEN.
THE HOUSE IS OFTEN UNCOMFORTABLE WITH THE DAIKEN SYSTEM.
THE TEMPERATURE VARIES FROM AN UNCOMFORTABLE HIGH TO AN UNCOMFORTABLE LOW.
DURING THE NIGHT I SET IT AT 68 AND WAKE UP TO 73 TOO HOT TO SLEEP DEGREES.
I HAVE COMPLAINED TO THE INSTALLER BRUNI AND CAMPISI PLUMBING AND HVAC, WESTCHESTER, ELMSFORD, NY REPEATEDLY. AFTER 2 YEARS THEY REPLACED THE THERMOMETER. SAME PROBLEM. I WISH THEY WOULD TEAR OUT THE SYSTEM OR FIX IT.
I THINK BRUNI AND CAMPISI HAVE BEEN UNRESPONSIVE IN MY OPINION. $97,000 IS A LOT OF MONEY TO ME A RETIRED PUBLIC SCHOOL TEACHER.Daikin Comfort Manufacturing LP
Date: 08/30/2024
Hello,
Thank you for contacting the Daikin Homeowner support department.
I do apologize for any difficulties you may have experienced. If you
desire additional assistance, please contact our toll-free line at
1-877-254-4729.Review fromPhoebe F
Date: 08/16/2024
1 starTheir products are designed to fail just outside of their warranty window. The company does not care about their consumer and is notvhelpful in the slightest.Daikin Comfort Manufacturing LP
Date: 08/20/2024
Hello,
I do apologize for any inconvenience this may have caused. As a manufacturer we will advise you, it is impossible to predict the life of any one part, so we provide a limited warranty to assist with repair costs.
If you have any further questions regarding your unit's coverage, please feel free to call us at 877-254-4729.
Thank you for contacting Daikin Homeowner Support!
Review fromAaron R
Date: 08/03/2024
1 starI bought a Goodman system (Furnace and Condenser) Sept 2023, and it’s already not working for the Summer. The compressor is defective and I’ve been in sweltering heat in MD as a wait for this company to supply a compressor to their defective system. I’ve been waiting since July 19th, 2024 and only news from them as my family bakes is, “Its on the truck and will arrive soon”. It’s 100 ° in MD are you kidding! I will not buy another Goodman system nor recommend it. The customer service is absolutely terrible. I am very frustrated by the lack of empathy and concern for their customers.Daikin Comfort Manufacturing LP
Date: 08/07/2024
Hello,
Thank you for reaching out!
I do apologize for any inconvenience this may have caused. Please feel free to reach out to our Homeowner Support department at 877-254-4729 for further information regarding our warranty policy. Thanks!
Review fromMark M
Date: 08/01/2024
1 starI installed a Daikin "split system" a/c unit in my garage. I only use it occasionally when I'm working on my car in the garage. Therefore, it only gets used in the summer months and only for a few hours at a time. After only 2 years, and an estimated 100 hours (plus or minus) of use, it developed a leak in the evaporator coil on the inside unit! I got 2 estimates to repair the unit and both came in at about $2500 (that includes a "free" coil under warranty)! Daikin refuses to do anything to help out other than to respond with a canned "cut and paste" email telling me how proud they are of their products. I bought a $400 A/C "window unit" at my previous house and it is still running great after 12 years! I figured going with a MUCH more expensive A/C system would give me better cooling and dependability. Daikin has proved me wrong! PLEASE DO NOT BUY... YOU HAVE BEEN WARNED.Daikin Comfort Manufacturing LP
Date: 08/07/2024
Hello,
I do apologize for any inconvenience this may have caused. Please feel free to reach out to our Homeowner Support department at 877-254-4729 for further assistance. They will be able to assist you with any questions you may have regarding your warranty coverage.
Thank you for contacting Daikin Homeowner Support!
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