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Customer Review Ratings
Average of 100 Customer Reviews
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Review fromDennis
Date: 10/23/2023
5 starsDennis
Date: 10/23/2023
Technicians are very polite, knowledgeable and experienced. Office personnel are polite and courteous. Would recommend comfort experts to friends and family.
Hobson Air Conditioning
Date: 10/25/2023
It's great to hear that you had such a positive experience with Comfort Experts! Polite, knowledgeable, and experienced technicians are certainly valuable when it comes to ensuring your comfort and safety. The courteous office personnel also play a significant role in delivering excellent customer service. Thank you for sharing your feedback, and your recommendation to friends and family is a testament to the quality of service you received. If you ever need assistance or have any more feedback in the future, don't hesitate to reach out.Review fromJeanie K
Date: 10/20/2023
5 starsJeanie K
Date: 10/20/2023
Love his straight forward honesty. Hes a pleasure to do business with. Thank you ****.Hobson Air Conditioning
Date: 10/30/2023
Thank you for sharing your positive experience! We're thrilled to hear that ****'s straightforward honesty made your experience a pleasure. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to ****. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to any future opportunities to serve you!Review fromJames S
Date: 10/20/2023
5 starsJames S
Date: 10/20/2023
Outstanding company! I was so impressed with the service ****************** performed on my A/C-Heating unit. He took time to show me every aspect of his inspection, and recommended things I could do to enhance the performance for my HVAC System. Absolutely great Service!Hobson Air Conditioning
Date: 10/30/2023
Thank you for sharing your experience with us! We're thrilled to hear that ****************** provided outstanding service and took the time to thoroughly explain his inspection of your A/C-Heating unit. It's fantastic to know that he not only conducted the inspection but also offered recommendations to enhance your HVAC system's performance. We truly appreciate your feedback and are delighted that you received such great service. If there's anything more we can do for you or if you have any further questions, please feel free to reach out. We look forward to continuing to provide excellent service!Review fromLily
Date: 10/19/2023
5 starsLily
Date: 10/19/2023
My Ac went out so I called them at about 2pm that day and they started repairing it at around 6:30. I am very impressed with their technicians.Hobson Air Conditioning
Date: 10/20/2023
Thank you for sharing your experience with us! We understand how crucial it is to have your AC back up and running, especially during hot days. We're pleased to hear that our technicians were able to respond quickly and get the repairs started the same day you called. Their dedication and efficiency are indeed impressive. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your comfort.Review fromMark W.
Date: 10/19/2023
5 starsMark W.
Date: 10/19/2023
This is a great company. I would use them anytime and ever time I need some plumbing or electrical or AC work doneHobson Air Conditioning
Date: 10/20/2023
We truly appreciate your kind words and your trust in our services. It's wonderful to hear that you have had such a positive experience with our company and are willing to rely on us for plumbing, electrical, and AC work. We're here to assist you anytime you need us, and we're grateful for your continued support. If you ever require our services in the future, don't hesitate to reach out. Thank you for choosing us!Review fromLisa
Date: 10/19/2023
5 starsLisa
Date: 10/19/2023
Professional, experienced and polite. Showed up on time. Answered my questions, cleaned up before leaving. 5 starsHobson Air Conditioning
Date: 10/20/2023
Thank you for taking the time to share your review! We're delighted to hear about your positive experience with our professional and courteous team. Punctuality, knowledge, and cleanliness are essential qualities in any service, and we're thrilled to know that your expectations were met. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your 5-star rating and look forward to serving you again!Review fromLarry and Vicky M
Date: 10/14/2023
1 starLarry and Vicky M
Date: 10/14/2023
Yesterday a Hobson Air Conditioning technician arrived to repair my Central AC System.He said that I need a whole new system because my compressor is drawing to many amps and because I'm low on refrigerant meaning I have a leak.I asked him how much to recharge my AC and he quoted $3000 for 7 pounds of refrigerant.Online I can buy 25 pounds of refrigerant delivered for under $300.The next day a salesperson showed up.He liked to talk a lot but wasn't good at listening.He refused to talk about the price gouging or technicians findings.He wouldn't let me talk and was frustrated when I brought BBB reviews to my wife's attention.He stormed out of the house rather than defend Hobson Air Conditioning BBB complaints.Hobson Air Conditioning
Date: 10/19/2023
I'm writing in response to your message regarding your recent experience with Hobson Air Conditioning. We genuinely appreciate your feedback, and we want to address your concerns and dissatisfaction with the service you received. Additionally, we understand your concerns about the technician's assessment of your AC system. It's essential that our customers have full confidence in the assessments and recommendations provided by our technicians. We will thoroughly review the technician's findings to ensure that they align with industry standards and that any necessary repairs or replacements are justified.
Regarding the interaction with our salesperson, I'm truly sorry that you felt unheard and frustrated during the conversation. Effective communication and active listening are fundamental to our customer service approach. We will address this internally and ensure our representatives prioritize listening to your concerns and addressing them appropriately. We have over 10,000 5star reviews online and hate that you feel like we are dishonest or have a bad reputation, as that simply not true. Check out some of our reviews here ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
If you would like to discuss this matter further or if you have additional concerns, please do not hesitate to reach out to us directly at ************. Your satisfaction is our priority, and we are committed to resolving these issues to your satisfaction.
Thank you for taking the time to share your feedback. We look forward to the opportunity to regain your trust.Review fromMorton G
Date: 08/14/2023
1 starMorton G
Date: 08/14/2023
The sell you overpriced products with the bait and incentive being a so-called lifetime warranty. Then they breach that warranty without notice or explanation. They are without honor and are not to be trusted. Take it from me. Im into them for over $17,000.00Hobson Air Conditioning
Date: 10/19/2023
It's disheartening to hear about your experience with our products and the disappointment related to the warranty. We understand the frustration that arises when expectations are not met, and we apologize for any inconvenience you have faced.
We recognize your mention of overpriced products that were incentivized with a "lifetime" warranty, which has not been upheld to your satisfaction. We sincerely apologize for any confusion or frustration you have experienced regarding this warranty breach. It is crucial for us to ensure that our customers receive not only high-quality products but also the expected levels of service and warranty coverage.
We take matters of honor and trust seriously and are committed to rectifying this situation. I would like to personally investigate the details of your case and determine why the warranty was breached without notice or explanation. Your investment of over $17,000.00 is significant, and we want to ensure that you receive the value and service you deserve.
If you have any documentation or specific details regarding the warranty or pricing of the products, please provide them, as this will help us better understand and address your concerns.
Please be assured that your satisfaction is our priority, and we are committed to resolving this issue to your contentment. We will initiate an internal review of your situation, identify the root causes, and take corrective actions to prevent such occurrences in the future.
If you would like to discuss this matter further or if you have additional concerns, please do not hesitate to reach out to us directly. We are here to assist and ensure your satisfaction.
Thank you for bringing this to our attention. We value your business and are determined to regain your trust.Review fromStephen E
Date: 07/11/2023
1 starStephen E
Date: 07/11/2023
Spen 12k on unit that keeps messing up & having to wait days or weeks no A/C with pmsick people in house.Hobson Air Conditioning
Date: 10/19/2023
I'm really sorry to hear about your experience with your A/C unit, and I understand how frustrating it must be to spend $12k on a system that keeps experiencing issues, especially with sick people in your house. Your comfort and well-being are of paramount importance to us, and we genuinely apologize for the inconvenience and discomfort these recurring problems have caused.
I want to assure you that we take your concerns seriously, and we're committed to resolving the issues with your A/C unit promptly and effectively. It's clear that the current situation is far from ideal, and we'll do everything in our power to rectify the recurring problems and ensure your A/C system operates reliably. Your feedback is invaluable, and it helps us identify areas where we can improve our services. We genuinely appreciate your patience and your business, and we are committed to ensuring your satisfaction with our products and services.
Thank you for sharing your concerns, and we look forward to resolving this issue and providing you with a reliable A/C system that you can count on.Review fromAlex K
Date: 08/09/2022
1 starAlex K
Date: 08/09/2022
DO NOT USE THIS COMPANY! So I foolishly asked for the $69 TuneUp. I was not home but my wife was able to be home so they can do said tune up. Well they did the typical salesman tactic and scared my wife to thinking our AC could break any time and we needed to replace the capacitor, for a mere $282! Well the part is approximately $50 and anyone can replace it, but I was not provided that opportunity as they took advantage of my wife. Then want to say I need a safety switch on the condensate line? It has its primary and secondary lines which work just fine because I have made sure they do due to previous experiences with clogged lines. Then when I call to talk to a manager/supervisor, the lady who answers the phones just says she'll pass it on, but really won't or at least NO ONE will call back to make it right. Please do your research and do not use companies that will try and steal your money. All you have to do is look at the reviews here and even the previous lawsuit against them for similar events.Hobson Air Conditioning
Date: 10/19/2023
I hope this message finds you well. I want to begin by expressing our sincere apologies for the experience you and your wife had with our recent service. We take customer feedback seriously, and I'd like to address your concerns and dissatisfaction with our services.
I understand that you requested a $69 TuneUp and that the service visit did not meet your expectations. It is important for us to clarify our actions and approach in this situation. While we aim to provide honest and professional service to our customers, it appears that there was a miscommunication or misunderstanding during the service visit.
Firstly, I want to acknowledge your concerns about the pricing and the recommended capacitor replacement. We are committed to transparent pricing, and we want our customers to have full confidence in the services we provide. I'm sorry to hear that your experience did not reflect that commitment. I will personally review the details of your service visit and pricing to ensure that your concerns are properly addressed.
Additionally, your feedback regarding the suggested safety switch on the condensate line is duly noted. We value your input, and we will use it to improve our service recommendations in the future.
I am truly sorry to hear that you felt your concerns were not adequately addressed when you called to speak with a manager or supervisor. This is not the level of customer service we strive to provide, and I will ensure that your message is directed to the appropriate department for further review and action.
We genuinely appreciate your feedback, as it helps us improve our services and customer satisfaction. Your experience does not reflect the level of service we aim to provide, and we are committed to making this right for you.
Please accept our apologies once again for any inconvenience you may have experienced. I will personally ensure that your concerns are addressed promptly and that corrective measures are taken to prevent similar situations in the future.
Thank you for bringing this to our attention. We value your business and are dedicated to providing you with the quality service you deserve.
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