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Business Profile

Pizza

Domino's Pizza
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Domino's Pizza has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered pizza online at this Domino's location. When I went to go pick up my kids food, I gave the cashier my debit card paid for my food. The money came out of my account I have Proof. But when the cashier gave me my card back he said I can't give you your food because it didn't go through. That is a lie!!! So I called my bank and you can clearly see where the money was debited from my checking account.. ***** ********************** is the Franchise manager , I tried to talk to her and call her off several times she would hang the phone up in my face and her secretary called me a b**** I don't know how in the world this happened to **** paid for food That I never received or got a chance to eat. The money is missing out of my account.Please investigate this business. Scamming!! I've tried several times to get my money ******* one has a ******* one can tell me answers. This is crazy...

      Customer Answer

      Date: 02/10/2025

      Receipt where they claim not charged.. I was charged for pizza that They didn't give me. 

      Business Response

      Date: 02/11/2025

      We did speak to this lady and no one called her a bad name. The ordered was bad ordered so she was never charged but she didn't understand that when it's bad ordered if she saw it pending on her account it would just go away there would be no credit because she wasn't charged on our end and told her to talk to her bank if it stayed there. I have attached to show it was bad ordered.

      Thank You

      ***** Brown

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