We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

AMP Security, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Important information

  • Customer Complaint:
    If you have a complaint with the company or would like to have a technician sent out to your home, please contact AMP by phone at 800-817-3918 or by email at [email protected] prior to filing a BBB complaint.
    This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade", were promised features that were not included and told they could cancel at any time.

    While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, they have not provided a plan of action or how they plan to eliminate this from happening in the future.
  • Customer Complaint:
    If you have a complaint with the company or would like to have a technician sent out to your home, please contact AMP by phone at 800-817-3918 or by email at [email protected] prior to filing a BBB complaint.
    This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade", were promised features that were not included and told they could cancel at any time.

    While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, they have not provided a plan of action or how they plan to eliminate this from happening in the future.

Complaints

This profile includes complaints for AMP Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AMP Security, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 269 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been on AMP customer since the end of 2020. Recently I changed internet providers and had our doorbell camera and garage go offline. I called AMP multiple times for assistance and could never get through. I then put in a service request with no response. Monitoring called us for a glass-break alarm and I asked for their assistance and they couldn’t get through so they out in a ticket..still no response. Irritated by their lack of assistance I submitted a request to cancel since they are not holding up their end of my contract with no response. I put a second ticket in asking to cancel and still no response. So I can’t get assistance for the service I am paying for, and they have my checking account info so I can’t just block payment, and I cannot get response about cancelling either.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We would like an early release of the Amp Smart Security contract that expires July 2028 due to unreliability of the security system.
      Starting with the renewal of the contract in July 3023, the camera system was upgraded and added a SD card to improve recording. A backyard camera also needed a SD card. There was an issue and the service tech, *****, came out 3 times before realizing that the SD card was bad. He said he would get another and call back. He never did.
      We called back to find out & talked with technical service for 2 hours regarding the backyard camera needing a SD card that was promised and were paying for. He eventually said someone from scheduling would call. They did not.
      We have since had continual issues with the door lock being offline. Then the panel went out and showed a double screen approximately October 2024. We called again to technical support to have a technician come. *****, said he would replace the panel with the newer version at no additional cost.
      In January 2025, a technician from Tennessee came to replace the panel. This was NOT the upgraded panel promised and in fact was a used panel from a previous customer. He said that the reason the door lock was offline was that the batteries were low and replaced them. Then the app began showing two doors offline. He said that this was showing the old customer’s door which may never go away. Ours, still showing offline, he said would “probably” go away since the batteries were replaced. This continues to be a problem.
      On Friday, April 25, 2025, the radio panel stopped responding. We have not been able to use the alarm since. We would like released from the contract. They offered service in two weeks and have an appointment scheduled but would prefer to be released from the contract without penalty. We have tried to contact the company and only offered service and a penalty to cancel the contract. An email was sent to support with no reply.

    • Initial Complaint

      Date:04/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an AMP Smart customer since 2018. Had I properly done my research I would not be, but nevertheless here we are. My complaint is two-fold. We replaced smoke alarm batteries today. Upon hitting the "test" button, it triggered the alarm system to report a fire. We used our code to disable the panel. AMP Smart called my husband and he confirmed all was well. They told him they had dispatched the fire department. Having been a customer for years I know this is not protocol; they first try to reach you to confirm false alarm. They said they would call the department and cancel the call. They did not, and sent full on fire department to our home. I have been trying to call about this all day. The. number provided here - when you call it tells you the number you are in line. When you get to "next in line" it lets you hold for several minutes, then tells you no one is available and you must leave a message. No one returns the message. When you call back, it tells you that you are second in line and the process repeats. This has been described verbatim in other complaints. No chat option on the app No ability to download your contract, no term information in the profile. Predatory company. Horrific "customer service". I would like my account cancelled immediately and any fine for the false alarm paid by AMP Smart.

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible company to do business with. Will not work with you at all. A lot of fine print that is easy to miss. There are many more services less costly. Even though my contract is expire five years ago they still require a written letter or they will automatically renew the contract please help I just want to cancel the service and thank you.

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had Amp for 4 years and not only have been unhappy but also feel taken advantage of. Outrageous service fees but also halfway through my contract they raised my price on me $12, which i signed that it would stay the same. this voids my agreement and I would like to cancel effective today.

    • Initial Complaint

      Date:04/06/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 5 year contract will be up with in the next month.
      I do not want my contract renewed.
      I have been trying to contact ampsmart to see what i need to do to cancel.
      I cannot get a definite answer on how to cancel my contract.
      I do not want it renewed.

    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for this system years back. Their sales rep said their system was superior to *** as they had local monitoring centers, their system would still work if severed from the power source, it would send a message to the monitoring center, and their tech was better. They were great for the first few years, living up to all of this. I was happy with them and recommended them to my real estate clients. As the initial 5-year contract was winding down, they reached out to say that the system was due for an update and that the initial keypad would need to be replaced. We did that, and it came with another 5-year contract. Then, things went to hell. The system sends texts that the doors are open when they clearly aren’t, the system doesn’t go off when it’s supposed to and does go off when it’s not supposed to, they don’t call from the “monitoring center” anymore when the system goes off like they used to- and when I do speak to someone, it’s in an overseas call center. They’ve talked me through doing an update via phone, they’ve sent out a tech to fix it- the tech claimed there wasn’t anything going on. The glitches continue. I called to cancel my contract as they’ve breached the agreement; they want to charge me the balance of the contract (Ends 12/2026 at -currently- $81.56 per month) plus a early termination fee.

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer with this monitoring company since 2019. They inadvertently strongarmed me to sign a contract with them for 5 years. It had since been 5 years as we are in 2025. Since my plan is to sell my house and move out if country I started to be proactive to try and cancel my membership with them ahead of time. I contacted the customer service department I February 2025 and was told it would be enough time to let them know by phone by the end of March 2025 to cancel after my early cancellation fee of $ 1840.00
      I dropped to the floor and asked for special circumstances since I fulfilled my contract but to my surprise my contract was automatically renewed without my knowledge and without my permission. The supervisor I spoke with after that and I came to an agreement if I would take down the bad Google review I left and he would not charge me the full amount but went down to $ 700.00 which is still too much but I just wanted to be done with them and agreed. Now to my surprise, when I called on Monday to actually cancel, I was told I needed to send a written cancellation to an address he gave me and send via certified letter. I also spoke with Julio (customer service guy) about my agreed upon amount of "early" termination fee of $ 700.00. I was told that everyone was fired from just a month ago and my email with him was null and void and the cancellation fee from earlier of 1850.00 would apply. This us predatory business andd I feel that I more than enough fulfilled my obligation with paying my fee of 53.00 every month for 5 years which in my addition makes up for this early cancellation fee. This is bad business practice and it very very predatory especially towards older people like myself.

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08JAN2025 I wrote an email to them asking for cancellation of my service after talking to their loyalty department who said I can't cancel over the phone. They have charged me every month since and have not canceled the service. I want my money back from the time of cancellation and I want the service canceled.

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I call the advertised number (repeatedly) they say they cannot cancel my service. I just want them to stop billing me as the service hasn't worked in over a year and they will not let me cancel.

    AMP Security, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.