We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

AMP Security, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 269 total complaints in the last 3 years.
  • 91 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible company to do business with. Will not work with you at all. A lot of fine print that is easy to miss. There are many more services less costly. Even though my contract is expire five years ago they still require a written letter or they will automatically renew the contract please help I just want to cancel the service and thank you.

  • Initial Complaint

    Date:04/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had Amp for 4 years and not only have been unhappy but also feel taken advantage of. Outrageous service fees but also halfway through my contract they raised my price on me $12, which i signed that it would stay the same. this voids my agreement and I would like to cancel effective today.

  • Initial Complaint

    Date:04/06/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 5 year contract will be up with in the next month.
    I do not want my contract renewed.
    I have been trying to contact ampsmart to see what i need to do to cancel.
    I cannot get a definite answer on how to cancel my contract.
    I do not want it renewed.

  • Initial Complaint

    Date:04/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this system years back. Their sales rep said their system was superior to *** as they had local monitoring centers, their system would still work if severed from the power source, it would send a message to the monitoring center, and their tech was better. They were great for the first few years, living up to all of this. I was happy with them and recommended them to my real estate clients. As the initial 5-year contract was winding down, they reached out to say that the system was due for an update and that the initial keypad would need to be replaced. We did that, and it came with another 5-year contract. Then, things went to hell. The system sends texts that the doors are open when they clearly aren’t, the system doesn’t go off when it’s supposed to and does go off when it’s not supposed to, they don’t call from the “monitoring center” anymore when the system goes off like they used to- and when I do speak to someone, it’s in an overseas call center. They’ve talked me through doing an update via phone, they’ve sent out a tech to fix it- the tech claimed there wasn’t anything going on. The glitches continue. I called to cancel my contract as they’ve breached the agreement; they want to charge me the balance of the contract (Ends 12/2026 at -currently- $81.56 per month) plus a early termination fee.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a customer with this monitoring company since 2019. They inadvertently strongarmed me to sign a contract with them for 5 years. It had since been 5 years as we are in 2025. Since my plan is to sell my house and move out if country I started to be proactive to try and cancel my membership with them ahead of time. I contacted the customer service department I February 2025 and was told it would be enough time to let them know by phone by the end of March 2025 to cancel after my early cancellation fee of $ 1840.00
    I dropped to the floor and asked for special circumstances since I fulfilled my contract but to my surprise my contract was automatically renewed without my knowledge and without my permission. The supervisor I spoke with after that and I came to an agreement if I would take down the bad Google review I left and he would not charge me the full amount but went down to $ 700.00 which is still too much but I just wanted to be done with them and agreed. Now to my surprise, when I called on Monday to actually cancel, I was told I needed to send a written cancellation to an address he gave me and send via certified letter. I also spoke with Julio (customer service guy) about my agreed upon amount of "early" termination fee of $ 700.00. I was told that everyone was fired from just a month ago and my email with him was null and void and the cancellation fee from earlier of 1850.00 would apply. This us predatory business andd I feel that I more than enough fulfilled my obligation with paying my fee of 53.00 every month for 5 years which in my addition makes up for this early cancellation fee. This is bad business practice and it very very predatory especially towards older people like myself.

  • Initial Complaint

    Date:04/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08JAN2025 I wrote an email to them asking for cancellation of my service after talking to their loyalty department who said I can't cancel over the phone. They have charged me every month since and have not canceled the service. I want my money back from the time of cancellation and I want the service canceled.

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I call the advertised number (repeatedly) they say they cannot cancel my service. I just want them to stop billing me as the service hasn't worked in over a year and they will not let me cancel.

  • Initial Complaint

    Date:03/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My three year contract with AMP ends in June 2025. Per my contract, I must send a written request to cancel within a specific time period. I mailed a written request to cancel via certified mail on March 2, 2025 to the 1261 South 820 East, American Fork, UT address. Tracking ********************** for my account #******. Apparently the business has moved and my letter is now being returned to me. A corrected contract with the updated cancellation provision showing the correct address to request cancellation was never sent to me nor was any other communication of a correct address . The post office advises the forward has expired as well. This creates a delay that is no fault of mine in providing my written request. I called customer service and received a new address in Middletown CT which is not on their website so I’m not certain if it’s accurate. In addition, the agent told me to reference AMP account ******* which does not match my contract at all. I am concerned they will renew my contract automatically due to these issues. Please provide my correct account number and mailing address for cancellation. This complaint is intended to also document my attempt to cancel during the required timeframe.

AMP Security, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.