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Business Profile

Retail Stores

2A4Life

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 24 Feb 2024, I ordered the Tac-Magnets. They were processed on 26 Feb 2024 in **************, **** and shipped by DHL on 27 Feb 2024. The package arrived in ********, ** and was scanned on 28 Feb 2024. The delivery date was then changed, indicating a delay, from 02 Mar 2024 to 04 Mar 2024. The package was scanned on 29 Feb 2024 indicating it was tendered to the delivery service provider. The package was supposed to have arrived by the ** *************** (NOTE: ********, ** is 3 1/2 hours from were I live.) The package was never scanned again, and I reached out to 2A4Life on 04 Mar 2024. I was provided with a computer generated ticket number and stated someone would respond within 1-3 business days. I was emailed back on 07 Mar 2024 by ***** from the Customer Support Team. She indicated I had to wait another week and if I still had not received the package, to email them back and they would send another one. I contacted them again, indicating all I want is my money back. I no longer want their product nor their poor customer service. Of interest, I reached out to DHL customer service twice regarding the package. I went online to search for a phone number for 2A4Life and finally found one, but it does not take calls. The voice message states you can leave a text, but who knows when or if it will be replied to and if you need to get in touch with someone you must email the company. Really? What kind of company doesnt have a phone? I guess thats the best way not to have to deal with customers when you provide such poor customer service and products. I just want my money back and be rid of this company!

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Online On Demand Course which for the purchase price came with a lifetime access! The course for reasons that were not clearly elaborated to me, was shutdown. No prior notifications were issued. I contacted 2A4Life and expressed my aggravation. The individual which emailed me dismissed my concerns and advised that there is nothing else they can or will do! I simply want a refund for my purchase!

    Business Response

    Date: 09/20/2022

    Hello BBB,

    As shown in the email to the customer we explained that the program expired last year, this is the first time they have reached out about the issue and they have not used the program in around a year as it was shut down in the fall of last year. The program was shut down by the creator not us and due to the order being 2 years old (10/02/2020) we are unable to refund the amount as the credit card company only allows 6 months to offer refunds. We still however wanted to give the customer something and we did offer him a $100 credit to our store as we were unable to refund.

2A4Life is NOT a BBB Accredited Business.

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