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Business Profile

Snacks

Built Brands, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 2 boxes of puff bars Monday, March 24
    $19.98
    sent 2 follow up emails regarding my order- no response

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a box of the cookie dough puff flavor. They are good but the box said 4 and I only got 3. Which is upsetting considering how expensive they are.

  • Initial Complaint

    Date:02/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 orders on February 13,2025 from Built Chocolate Bars online, recieved email confirmation of my order. They immediately charged my card so I reached out via email to ask why since they had not shipped my order yet and they replied that I would recieve my order soon that they had alot of orders due to Valentine's Day. After several days I reached out again and no response but then I recieved a notification from Shop that my order was delivered but there was no date, carrier info or delivery info like there usually is and I did not recieve my orders. I have reached out several times via email with no response. There is no phone number available.

  • Initial Complaint

    Date:08/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Built Bars on July 30, 2023, and my credit card was charged. It is now August 16 and my order has not shipped. I have contacted the company multiple times through email, their website, direct messaging, and on their social media accounts, and they haven’t responded. I’m seeing similar complaints on their social media accounts, and their only response is a canned reply telling the customer to DM them, which obviously doesn’t help. I have been a longtime customer of the company and have had very little trouble with orders in the past. I feel like something is going on with the company that they are not being forthcoming with their customers about. I expect a full refund if I don’t get my order.

  • Initial Complaint

    Date:12/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Built protein bar puffs and 2 Holiday tins which were to have limited edition protein bars and puffs inside of them and the tins both arrived empty.

    I contacted their customer support via email attempting to resolve without any solution.

    I called their customer support without any solution.

    Was told "you ordered 2 empty tins and since it is a food product it can not be returned." They were unwilling to refund me the money. They were unwilling to exchange both tins for 2 tins with product even when I offered to pay the difference for an full tin vs an empty tin. I feel the advertising of the tins was misleading (picture of them with bars and puffs) and when I attempted to read about their refund policy on their website, their wasn't one I could locate.

Built Brands, LLC is NOT a BBB Accredited Business.

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