Reviews

Review Details

• Review fromTerrie L

  Date: 07/14/2023

  1 star

  Terrie L

  Date: 07/14/2023

  All I did was go to the link to see what it was all about. I didn't want the book. I didn't check a box. I was just reading, next thing I know my ***** Fargo account is being charged $89.95.( for what?) Luckily, I was overdrawn and they couldn't get money from me. I've immediately called my bank and put a flag on their account. This is bull!!! Why are they still able to add? How do you go to Advertiser or GoDaddy or whoever and report this spy.com as fraud? Then I come here and read all the comments. Omg!! All these people taken advantage of! I actually went to a website that checks for phishing and it said it was "a legitimate site with no concerns" ( I came here and see there are many concerns) what in the **** is actually going on here with thisbsite? ( I'm in the wrong business?? Robbing Is where the money is!!) people we all ripped off!! I am really sorry everybody's having to go through this when all they wanted was to learn how to do self-defense. This is a total sham.( and a shame ) something has to be done. Now I wait for the reply. I'm quite sure they are very sorry i had any issue with them and they will speak with operations to rectify everyone's issue.Just as they said after each and every complaint made here. just in different words. .spy briefing my *****! And.... what an oxymoron this is as well.Spys for "spys"Crock o ****!!! is what this company is. Thieving crock o' ****!Amirite people? Amirite?

  Spy Briefing, LLC

  Date: 08/14/2023

  Dear ***, I'm sorry that you had this issue with a company. I searched our records and there was no attempted charge for you in our system. I see you first saw our ad on ******* and I fear that you may have been scammed by someone piggy backing on our advertisement. We hired a company that does nothing but search, remove and block these scammers from our ******* advertisements.

• Review fromGerry T

  Date: 04/19/2023

  1 star

  Gerry T

  Date: 04/19/2023

  On 04/06/2023,I ordered the R.A.T book for S+H for a total of $10.58. I then was hit with other options to buy other products,which I answered no to and when it got to their last offer,I noticed the box was already checked "yes". I did not check that and when I tried to click it off,it automaticly ordered th **book for$29.53. I imediatly called the phone number given in ****.No answer. I tried several more times,no answer. Finally on 04/10/2023, a rep. named ****** told me he would reverse the chg. of $29.53. Now,being 04/19/2023,I still have not gotten the money back,as well as 5 phone calls only to be put on hold for 10minutes,and 4 msgs. on their voicemail,with no response from them. I finally filed a complaint with BBB,as well as a disputed claim with my bank. I also show an east coast location,as well as the **** location,but,with no response from either. Their marketing methods are shady at best, going through the back door to get you to order other products,and when choosing no to all,they sneak a yes box checked on the very last option,and then when you try to un click it( which I never clicked to begin with)it automaticly orders the **book,quite conveniently after they have your credit card info. I have no problem with the book I ordered for S+H only,but I would like my money back for something I never ordered in the first place.I also trusted ****** word that he took care of the issue,thinking as a cust.sve. rep.the issue would be remedied. I was lied to about that also. Very poor way to operate a business.

  Spy Briefing, LLC

  Date: 04/28/2023

  HI *****, I'm very sorry to hear that ****** did not issue you a refund immediately. I've have reached out to the Customer Support Manager so she can review your case with him so this doesn't happen to anyone else.

• Review fromCR B

  Date: 04/04/2023

  1 star

  CR B

  Date: 04/04/2023

  Although I did not sign up, I was charged $81.00 in Feb 2023. After many, many calls and emails, the money was returned. (CC)Now, 3/15/23 I have again been charged the for the same which I never requested $81.00. Beware this business ND STAY AWAY !!!!!

  Spy Briefing, LLC

  Date: 04/28/2023

  Hello CR, After reviewing your account I do see that you contacted customer support to cancel your membership in February. The agent you spoke to noted that you wanted to cancel and he issued you a refund. Why the membership cancellation process didn't take is unknown but will be looked into. I see that your membership was successfully cancelled on April 24th. I also see that you have been issued 3 refunds of $81.81 each. I'm very sorry for this error on our part.

• Review fromRichard E

  Date: 03/27/2023

  1 star

  Richard E

  Date: 03/27/2023

  invoice # ******* ___DO NOT BUY FROM THIS COMPANY !! Seems to be a scam. Ordered the "free" digital book for $13 shipping. Okay, I way overpaid......silly me. But then they tacked on another $17 "video" that I did not order. Regardless, the ***** NEVER CAME . I tried several times to contact them. They will NOT answer the phone or return calls. They will NOT respond to emails. The "return" policy quoted below is a joke, since they cannot be contacted !! Clever wording by them!!. DO NOT BUY FROM THIS COMPANY. RETURN POLICY We have a 12 month no questions asked refund policy on our products. If for any reason (or no reason at all) you dont think the product was worth every *****, you may return it to us and we will give you a prompt and courteous full refund once weve received the returned item. (can't return something I never got !!)

  Spy Briefing, LLC

  Date: 03/28/2023

  Hi *******, I'm sorry to hear that you never received your login information for the videos. I have issued you a full refund for the eBook and the videos. As for reaching us, I searched our phone records and emails and the first call we received from you was today. You can always reach us at ********************************** or by calling ************ and leaving a message (if our staff are busy assisting other customers).

• Review fromHeinz h

  Date: 03/07/2023

  1 star

  Heinz h

  Date: 03/07/2023

  My PayPal account was billed Feb 22nd 2023, then received an email that you didn't get payment. But it was payed."***************** This is the transaction number from PayPal.It was payed on Feb 22nd."I would like my books that I payed the shipping for. The blade warrior book has not been received as of yet. Please sent the books.

  Spy Briefing, LLC

  Date: 08/14/2023

  Hello, I see your order which was paid with a MasterCard on 02/21/23 for the Blade Warrior book. It was shipped out to your ** address on 02/23/23. We sent you and email with a download link which contained the companion to the book. It came from ********************************* My guess is that it may have ended ** in your spam folder. Please reach out to our customer support team at ********************************** for assistance in this matter. Thank you.

• Review fromSam M

  Date: 03/02/2023

  1 star

  Sam M

  Date: 03/02/2023

  This is obviously a very sketchy business. I ordered the free book for a grand total of $13.70. Immediately after ordering, I then had several pages of up sell material, that was mandatory to complete my order. However the website ended with no explanation or clear account tab. I entered my email address and home address when filling out the order form, so you would think it would save that somewhere. Apparently this did not happen. I tried several different times to find a way to get in to my account to cancel, but it seems like the company has done a great job at making this process as difficult as possible. I would like someone from the company to reach out and resolve this issue, issue a full refund, and cancel the email subscription, and all other services immediately. Unfortunately seemingly a lot of people are having issues with this company. If I dont hear from them I will have to tell my bank this was a scam.

  Spy Briefing, LLC

  Date: 03/07/2023

  I'm sorry to hear that you had this experience when placing your order for the eBook. That is not what should have happened when you ordered the book. You only need to fill out the form once, so again, I'm sorry this happened. As for the items purchased, I haven cancelled the membership and issued you a refund for that. I've also issued you a refund for the ebook but have pushed that email through, so you'll be able to download the book. We are currently having problems with our CRM and it's been "holding" emails in the outbox. Our IT department has been diligently working with them to get this matter fixed.

• Review fromChris G

  Date: 02/28/2023

  1 star

  Chris G

  Date: 02/28/2023

  I'd leave less stars if possible. They have my money. I have no book. No email returned, no phone call back. This place is a ******** outfit! Return my money! You should be prosecuted for fraud.

  Spy Briefing, LLC

  Date: 03/01/2023

  Hi *****, we're very sorry that you have not received your book yet. According to your tracking, it is to be delivered today via ***** I see your email was just replied to today, which shouldn't have taken this long. I will talk to the customer service manager about that. I've issued you a full refund for the book for your troubles.

• Review fromAlbert T

  Date: 02/25/2023

  1 star

  Albert T

  Date: 02/25/2023

  ****************Our bank paid the shipping cost. Maybe the book is available now?"I noticed you were interested in the free RAT Fight Book Maybe the small shipping and handling fee stopped you from getting it."I am giving you the book for free, but I would lose a fortune and never be able to make you this offer if I didnt charge the small amount for S&H for the book. (Unfortunately, the *********** doesn't give me free shipping.)If you still want to get the book for free, Im holding a copy for you and you can get it right here.And remember, if for any reason you dont think my book can help you be better prepared for the crazy world we live in, just let me know, and Ill quickly refund every cent of the $9.95 shipping fee you paid.

  Spy Briefing, LLC

  Date: 02/27/2023

  Hello ******, your book was shipped out on Friday, February 24th and is expected to be delivered by **** to you on Friday, March 3rd. If you would like your tracking number, please feel free to email ********************************** and they will provide that to you in a more confidential forum.

• Review fromRon S

  Date: 02/25/2023

  1 star

  Ron S

  Date: 02/25/2023

  I ordered the *** book which was listed on the site to be free and I only was charged for shipping, handling and tax which was $10.76 which I paid and was sent a receipt. I even received another email saying the book would be sent out shortly, which it hasn't. Getting off the site was difficult since they tried to up sell me on other items I was not interested in ordering. Since then I have received several emails saying I have not paid nor have I completed the order. I responded via email and also tried several times to call their phone only to get a recording that no one was in to take the call. I should know better than to respond to these sites but the book did seem like a good idea for me. I am very disappointed the way this out fit conducts business.

  Spy Briefing, LLC

  Date: 02/27/2023

  Hi ***, that email was sent to you in error. Once you purchased the book, you should not have been sent anything but a receipt and an email thanking you for ordering the book. I see that your book has already been shipped and is expected to arrive to you on Friday, March 3rd. All calls and emails are normally replied to within 48 hours. I do see that you've called us and that we did returned your call on the 16th and the 17th. Please accept my apologies for any frustration this has caused you.

• Review fromGerald G.

  Date: 02/08/2023

  1 star

  Gerald G.

  Date: 02/08/2023

  I ordered the book over a week ago sent them an email still not heard back from them or have I received my book by mail. FYI I called them to see if they had the book in stock before I ordered online. All I want is my book when I get it I will change my review.

  Spy Briefing, LLC

  Date: 02/09/2023

  Hi Gerald,
  
  Please accept our apologies in the lateness of the arrival of your book. Our sales for the book you ordered skyrocketed last month and just got caught up in getting them shipped out. It looks like your book was just shipped out yesterday via USPS and your tracking number is 9449011206203920465799. Thank you for your patience and understanding.