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Business Profile

Teeth Whitening

We Whiten Teeth Whitening

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Teeth Whitening.

Complaints

This profile includes complaints for We Whiten Teeth Whitening's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/13/22, WeWhiten reached out to me via Instagram, to do a sponsored post in which they would give me 50% off the whitening. I confirmed with them twice, in writing, that I had veneers and wanted to ensure they would fix the veneer after (see attached).

      I got to the appointment and after they said they can't actually match veneers, don't have the credentials or qualifications, and that I still had to pay for the visit.

      I submitted a complaint and they only partially refunded what I paid and did not address or offer any compensation towards fixing the tooth they said they could match.

      These people are incredibly unethical and directly lied to me. I'd never use them and never trust them with something as important as teeth. They should be held accountable for causing a person to need thousands of dollars in corrections after their services, of which they lied about.

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/11/22; Paid $196.00; Business advertised a single 90 minute teeth whitening session that would provide results lasting "up to 6 months" if instructions were followed (i.e., ingesting no colored/dyed foods or drinks for 24 hours after session). I followed their instructions for 48+ hours after session, and there was 100% fadeback within 4 days of my 90 minute session. Business also claimed little to no discomfort would be experienced from session. I experienced excruciating pain for over a week and a half after the session. I contacted business within 4 days of my session through their online review portal they sent to me through my personal email stating my issues and was not contacted by the business as they stated they would. I then contacted the business through email on 07/22/22 and was still not contacted by the business. I then called the business on 07/27/22 expressing my concerns once again. I was told by a representative named "Jo" that I would be contacted within 24 hours for my refund request. I was not contacted within said time frame and contacted the business yet again by telephone on 08/01/22. I was told by a representative named "Farrah" that management would contact me the same day about my refund request and processing. I was contacted by management after business hours on 08/01/22 and told by a representative named "Jan" that management would not process my refund as requested and offered for me to come in and get another treatment to see if the process would work better after another treatment. "Jan" stated that even though I followed their instructions, results typically only last 4-6 months. I stated that I did not understand why I would go back and spend money expecting a different result with the same treatment. "Jan" then offered a $20 off a second treatment, to which I asked for at least half of my payment back since my results did not even last the minimum time that WeWhiten/Simply Organic states. "Jan" declined refund and ended call.

    We Whiten Teeth Whitening is NOT a BBB Accredited Business.

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