Reviews

This profile includes reviews for Extra Space Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Extra Space Management, Inc. has 532 locations, listed below.

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  Extra Space Management, Inc.

  2795 E Cottonwood Pkwy Ste 400 Cottonwood Heights, UT 84121-7033

  
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  Extra Space Storage

  8900 Murray Ave Gilroy, CA 95020-3616

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  Extra Space Management, Inc.

  1318 N 1075 W Farmington, UT 84025-2979

  
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  Extra Space Management, Inc.

  5572 S Van Winkle Expy Salt Lake City, UT 84117-7324

  
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  Extra Space Storage Inc.

  150 Airport Dr Morrisville, NC 27560-9571

Review Details

• Review fromJason D

  Date: 05/27/2024

  2 stars
  Places are clean, bright and look great except when someone breaks into multiple storage units and they steal your stuff. In ******,AZ the extra space storage on ************* has large openings above the roll up doors so that the cooling vents can blow into the units. We'll guess what, the same openings allow people to climb over and into your unit and break the lock from the inside, then steal your stuff. Not so secure like they advertise. 3 or more units got busted into including ours. Person that works there says they can't patrol the whole site everyday so they only do 1/4 of the building per day, well I guess they better hire more staff, increase security, add more cameras in all the aisles and at a certain time make it so you can only go in through the front of the building. They should have someone on staff keeping an eye on things untill they close for the night.

• Review fromKevin R

  Date: 05/25/2024

  1 star
  This Extra space storage has a rat infestation. Horrible experience and they dont care and wont do anything about it.

• Review fromTony O

  Date: 05/21/2024

  1 star
  We recently encountered a distressing situation with our storage unit. A significant part of the wall was noticeably seeping water, resulting in a constant trickle down its surface. This led to our stored items becoming damp and infested with a black, slimy mold. The odor was intense and unbearable.Due to ongoing construction, we were unable to access our unit and were advised to return at a later time. Our unit was one of the largest available, as we had cleared out our home for renovations. When we finally managed to enter the unit to salvage our possessions, we were met with a horrifying sight. Over the past few weeks, both my husband and I have developed severe, blistering rashes.To add to our woes, we discovered rat droppings scattered around the hallways and within our unit. The mold has wreaked havoc on our belongings, causing substantial damage. When the property management inspected the damage, they mentioned multiple broken pipes within the building. However, they contradicted themselves when speaking to our insurance company, denying the existence of any broken pipes.Our experience with this company has been nothing short of dreadful. Their discourteous behavior has only added to our frustration. We are now burdened with medical bills and medication costs due to the severe rashes caused by this incident. Given the severity of our reaction, weve decided to abandon everything in the unit.I strongly advise against renting from this company. Their dishonest practices and lack of concern for customers belongings are deeply regrettable

• Review fromKims Korner TV B

  Date: 05/17/2024

  1 star
  Late fee charges.Company charges late fee based on a percentage of your rental space fee. My apartment charges a flat fee of $50.00 no matter how much your rent is. Is this legal for Extra Space to charge based on a percentage? I never heard of such.This is ridiculous! I dont live there I just rent a space. I have contacted the Attorney General and am awaiting an answer. Shame on Extra Space.

• Review fromGrace A

  Date: 05/16/2024

  1 star
  I rented a storage back in 11/4/223 at ************************************. Within 48 hours, there was a burglary incident happened. My stolen items were worth over $10k. I purchased worth $2k insurance coverage recommended by them. I filed a lost claim against this ************** took more than 2 months to receive settlement payment. I filed a small court claim against them and I won the case by a small fraction amount only. Thus, I still lost a large amount valuable items. I received the court judgement document, I still didn't receive payment from this storage company - it has been 7th week. Meanwhile, I continued to rent space at the same facility. They offered me bigger size 10' x 15' vs my original size 10' x 10' with the same rate to compensate me for the burglary incident. However, they increased my rent every 3 months, double the rate each time. So, I finally moved out my storage space My main complaint here, I have attempted to contact Extra Space Storage corporate office to follow-up payment on the court judgement and the **************** Rep named ***** that I spoke was rude and not helpful at all. I asked for the appropriate contact name & email address, so I may send scanned copy of the court judgement document and my letter via email but she refused to give me such information. She also refused to give me her complete name, employee badge# or employee ID#. So now, I am stuck and don't know when or how I will receive my court settlement payment. They conduct business operation so poorly. I do not recommend this business at all.

• Review fromSerenity J

  Date: 05/15/2024

  1 star
  THIS HAS TO BE THE WORSE EXPERIENCE I EVER WENT THROUGH AT AT STORAGE UNIT MY STORAGE WAS BROKEN INTO AND RANSACKED SMH EVERYTHING OF HIGH VALUE I OWNED IS GONE! SOMEONE TOOK MY THING AND PICKED MY LOCK AND TOOK THIER TIME TO GO THROUGH AND SHOP IN MY STORAGE UNIT THAT I PAY TO HAVE MY THINGS SECURE! WHAT A JOKE THIS IS COMPLETELY UNACCEPTABLE AND I WILL BE TAKING LEGAL ACTION IMMEDIATELY!!!!!!!!!

• Review fromMia S

  Date: 05/15/2024

  1 star
  I moved out my apartment of November of 2023. I made my reservation and put all my personal items even my children school stuff in there because they are special needs children. I had to downsize my new apartment.So, I went to the storage just so will do a bait and switch scheme to advertise people to get a storage if and when for FREE for one month. However, I had to pay a small fee of ***** so RIGHT THERE that sets off red flags . The price was for my storage lock and a down payment. My intuition was nudging me not to do it but I had no choice. So the lady told me that after a month free Ill have to pay ****** monthly just for my unit payment to sky rocket to ******. Okay, I pay it because I was being threatened that theyll auction my items. Thereafter, AGAIN my payments recently go up a notch more and this time it was ****** which is a one bedroom apartment rent payment. So I get threatened again for my stuff to be auctioned if I dont pay within a certain timeframe! Well , guess what I was told? I couldnt go back into my unit to at least ask the bidder to get my personal details . They said they will ask and never notified me about it. Let me tell you, THIS information was not told to me at the front desk. Im thinking like any typical company will work with you with a payment plan. Nope. Please whatever you do because Im so livid, do not rent out this storage place unless you can afford and make sure you can pay a high amount each time you a few days late. They dont care, its a scam. And whatever you owe is how much they put on your past due rent balance. And then STILL send it to collections. To me its not fair and I dont want anyone to experience what just happened to me. BEWARE!

• Review fromJason P

  Date: 05/14/2024

  1 star
  I started a lease for a storage unit in July 2022 at $11/month. I received a notice a year later in August 2023 saying my rate would jump to $30/month. Then recently, not even a year after my last increase, I received a notice saying my rate would jump again to $40/month. My monthly has more than tripled in less than 2 years. This reeks of price gouging and bait and switch business tactics.

• Review fromBrent M

  Date: 05/10/2024

  1 star
  HorribleIve run into financial difficulties and once my payment was 6 days late they charged a $20 late fee. No big deal. But on day 21 they charged a $120 pre foreclosure fee. Thats a 160% late fee on an account that isnt 30 days late. Avoid like the plague.

• Review fromCoco B

  Date: 05/06/2024

  1 star
  this is for the one run by "*****" over in federal way. i called to take care of my bill. full disclosure i rented when it was under a different company and made sure it was a great fit for me. part of this meant that I was able to access my account while i was overseas. they changed companies about three months ago. This meant that i was no longer able to access my online account. it also apparently meant that autopay no longer was working. So, instead of having integrity and correcting their mistake "*****" treated me like ****, wasted my time and was very disrespectful. he also stuck me with the bill for his company. All around bad business, bad customer service and basic lack of common human decency. hate to say it but seems like WA still stands for White A****** Do better *****. Guess your ill attitude and backwards perspective is why you're still working c*** day jobs. A racket and a waste of my time. Hope his company figures it out sooner rather than later. Cheers.