Reviews

This profile includes reviews for Extra Space Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Extra Space Management, Inc. has 532 locations, listed below.

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  Extra Space Management, Inc.

  2795 E Cottonwood Pkwy Ste 400 Cottonwood Heights, UT 84121-7033

  
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  Extra Space Storage

  1105 Mount Vernon Hwy NE Atlanta, GA 30328-4596

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  Extra Space Storage

  2376 Fairburn Rd Douglasville, GA 30135-1443

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  Extra Space Storage

  600 Virginia Ave NE Atlanta, GA 30306-5125

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  Extra Space Storage

  851 W Esplanade Ave San Jacinto, CA 92582-4543

Review Details

• Review fromCri Cri Sol

  Date: 10/30/2022

  5 stars
  Excelente customer service! Jocie was very helpful and answered all my questions. I had made a reservation online for a storage unit and the space was too small. After making the changes to a bigger one, Jocie talked to the manager about the online specials and I am so grateful that the manager kept the online specials for me, it saved me a lot!! The facility was clean, as well as the unit that I got. Thank you so much!!

• Review fromLynn Z

  Date: 10/24/2022

  5 stars
  I recently rented a storage unit at the Life Storage facility. Store #8422. I am very impressed with the customer service at this location. Bechina helped me with my reservation and was fabulous at making the whole process seamless and stress free. The facility is clean and very well maintained.

• Review fromCindy L

  Date: 10/24/2022

  5 stars
  Karla is a great asset to the business. After a hurricane and loosing so much. I felt. She went that extra mile to make me comfortable and met my needs to the Max. Highly recommend the storage facility. Karla will ease you mind and give you faith that your going to be taken care of the best she can.

• Review fromLindsey S

  Date: 10/17/2022

  1 star
  Would rate less than 1 star if I could. Manager is the worst manager of any storage facility I have ever done business with. Zero customer service skills. Never using this company again.

• Review fromGilberto V

  Date: 10/16/2022

  3 stars
  Just move in. Great facilities and supportive staff. Bad note, the price during the online reservation didn't mention anywhere the mandatory insurance (+ 18% on the total price). They let you know just when you are there :(:(

• Review fromFran

  Date: 10/15/2022

  1 star
  Promotional price never disclosed!!MICE MICE MICE!! #1 I was quoted one price and was never told it was a promotional price and my price would go up after 3 mo #2 October 10th 2022 went to get my 2 bags of winter clothes out of my storage unit and when I went to open the bags on October 15th there were MOUSE DROPPINGS all in my clothes!! I immediately called and spoke with the manager ****** or ******* who asked if I had food in my storage unit which I did not. He then stated the only thing he could do was give me a $20 credit but because I had signed the waiver declining the insurance there was nothing else that could be done. I told him that no one explained to me my insurance would cover if there was a MICE INFESTATIONS which obviously there was and it did not come from my unit but was in all my clothes and furniture. Not only was this devastating knowing all my belongings were infested with mice droppings thats a public health hazard to say the least. I immediately gave my notice that Im moving I would NEVER REFER this business to anyone!! They dont deserve 1 start either!!

• Review fromMARISA B

  Date: 10/15/2022

  1 star
  They are absolutely not customer service oriented and care nothing about the customer. They get you into a unit and its a new type of bait and switch. On my 3rd month I got a rate increase from $125 to 205. How does anything jump 64%. Calls upon calls and visit upon visit and I was finally explained about doing a transfer. Special favor allowing me to have the transfer completed on 10/12 and transfer on 10/15 at $69 a month. On 10/14 the rate published on the internet was $52 and on 10/15 internet price $61 and yet I couldnt get the lower prices. It was explained to me on 10/14 you can only transfer once every 90 days. Give me a break! I realize my hardship falling and breaking my hip and back 3 days after I got the initial unit in June isnt their problem but they purposely make it difficult to get help! I am being financially RAPED because the almighty dollar is that important to ExtraSpace. Shame on them for making things so complicated and taking advantage of their customers!

• Review fromChris C

  Date: 10/14/2022

  1 star
  If you don’t mind LS raising the rent by 20% after 2 months then the place is ok - Thornton, CO. They have the ability to raise your rent at anytime with 30 days notice which is standard in the industry. However, the 20% increase is unreasonable and overpriced compared to the market. They bank on you not wanting to move all your stuff. We needed a second unit and the pattern repeated itself.
  Well, we didn’t stick around to see if they would change the rent again after another couple of months. They completely lost my trust and never a recommendation. The place is owned by private equity which only cares about the bottom line profit.

• Review fromJoy W

  Date: 10/14/2022

  5 stars
  I wasn't sure how close this unit would be to house but being a Life Storage patron in the East I had to check out this one in Cedar Hill and was I correct. It's only miles from the house, just perfect. I reserved my storage unit online, which seem to makes things a lot easier for sure when checking in. I was greeted by Amanda Taylor the Store Manager who was very, very nice and more than helpful. Just in the short moment of the encounter with her and her professionalism, I knew my property was safe on this property. It was very clean and maintained with easy excess to your unit.

• Review fromPronoun “Genius” P

  Date: 10/14/2022

  2 stars
  They CONSTANTLY raise their rates after you sign up. They will not re-rate you back down to match their own prevailing lower rate(s). You literally have to move out and move back in to get the current lower prevailing rate(s). It’s a racket. I went from $290 a month to $147 a month by moving out and back in to the same exact 10x20 space.