We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

Customer Review Ratings

3.22

Average of 138 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Carla H

    Date: 11/02/2022

    Carla H

    Date: 11/02/2022

    I have been very pleased with Fluent, they are responsive, and very customer oriented. I would highly recommend this security company.

    Fluent Home, LLC

    Date: 11/16/2022

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Anna S

    Date: 11/01/2022

    Anna S

    Date: 11/01/2022

    We are happy with Fluent service, and customer service representative *****. She was very pleasant, helpful and patient with us. **** & **************************

    Fluent Home, LLC

    Date: 11/16/2022

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Liz S

    Date: 10/19/2022

    Liz S

    Date: 10/19/2022

    Very shady company. We did not want to have a contract anymore, after 5 years we had fully purchased the equipment but we didnt get any discount. We decided to cancel our contract shortly after this because we had an alarm and they called us 45 minutes later.(we were 2 hours from home) After we canceled they charged us 2 full months because of when we cancelled. We tried calling Sept 2 (closed) , then I spoke with someone the next day who told us to call Sept 6. That person said they needed it in writing. After two monthly payments were taken out we received an email which stated ..Management completed the review on our account Oct 13. It was decided the October payment fell within the 30 day review and they would not be refunding. If I cancel something , the only review that matters should be mine.

    Fluent Home, LLC

    Date: 10/20/2022

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. Please give us a call at ************. We would love to help find a resolution.

  • Kathy G

    Date: 10/13/2022

    Kathy G

    Date: 10/13/2022

    We are extremely happy with our Fluent security system. We have had service with them for almost 5 years and could not be happier. ***** from Fluent called us today as a courtesy, and to make sure everything was good, and to see if we had any questions. That is something you hardly ever hear of anymore. Thank you ***** we appreciate you.

    Fluent Home, LLC

    Date: 10/20/2022

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Paul W

    Date: 10/10/2022

    Paul W

    Date: 10/10/2022

    ************* did a wonderful job was very helpful and thorough with explaining things. He went above an beyond to help me feel at ease with the system. I would highly recommend this gentleman to anyone.

    Fluent Home, LLC

    Date: 10/20/2022

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Wayne K

    Date: 10/07/2022

    Wayne K

    Date: 10/07/2022

    Same problem as ********************. I contacted Fluent to upgrade my systems on three occasions. No call back. Cancelled system. Fluent acknowledged cancellation in an email but are still taking out funds from my credit card. System was deactivated two years ago and replaced with reputable provider.

    Fluent Home, LLC

    Date: 10/10/2022

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Randall D

    Date: 10/05/2022

    Randall D

    Date: 10/05/2022

    This is one of the worst companies I have ever used and dealt with in my life. I cancel my services over 2 years ago. Now they are starting to withdraw money from my account. They said it's because I didn't cancel my services. If that were true why have they waited 2 years to withdraw money from my account and not contact me. I did everything they told me to do. Someone should really look into this company because they are s******* customers out of money

    Fluent Home, LLC

    Date: 10/10/2022

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Ronald D

    Date: 08/10/2022

    Ronald D

    Date: 08/10/2022

    Courteous friendly and concerned representative, knowledgable, thorough and efficient. He replaced major component of the system, verified all components were functioning and trained us on use and operation of new control panel.

    Fluent Home, LLC

    Date: 08/17/2022

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Read more

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.