Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ************************ for over 10 years. The company prominently advertises lower prices based on "mail in rebate." The process is cumbersome and I believe designed to make it very hard for customers to actually get the rebates.My most recent order in July 2023 contained no rebate link information. I dug deeper and realized there was NO rebate link for any of my orders starting with August 2022.The following orders are *********** rebates: Order ********** (April 29, 2022) 8 Boxes $70 rebate Order ********** (August 26, 2022) 8 Boxes $70 rebate Company claims the rebate links are sent in the shipping confirmation. That its a false statement. I have all my correspondence and there is no mention of a rebate. Rebates are $70 for each order of 8 boxes or more; $25 for 4 boxes or more.800 Contacts today sent me a rebate link but when I try to submit for the above rebates, the website says no rebate entitled. **************** says the deadline has passed.Please help me secure these rebates and compel this vendor to make the rebate process more transparent. A rebate link can easily be embedded in the customer account along with their order information.This is EXACTLY the kind of deceptive practice that preys on consumers and should be rooted out. I have REPEATEDLY ASKED them to send me proof that they sent me rebate links after each order and they can not.The Better Business Bureau would be servicing the public well to audit their rebate process. I am not the only customer who has an issue.

  

  Business Response

  Date: 08/24/2023

  Hi *******, 

  We apologize for the frustration you've experienced trying to redeem your rebates. We value our customers and want to make sure everyone has a positive experience and get the help they need. 

  If you place an order that you think should qualify for a rebate or want to check an order you can click on the link below. This page is the simplest way to get the form to mail in for a rebate. 

  **********************************************

  Again, we apologize for any inconvenience you experienced. 

  Best, 

  Legal 

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20484538
  
  I am rejecting this response because when I click on the links, its states the rebates have expired.

  The vendor claims they email links to get advertised rebates as part of the order. They did not. As I previously said, I asked for proof and they cannot provide. 

   The only acceptable response: the merchant needs to extend the expiration window of the rebates for the orders I am disputing. I will then collect the rebates.

  The merchant cannot continue to advertise rebates to attract sales if they are not going to give customers a transparent means to get those rebates. 

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/31/2023

  Hi *******, 

  I understand your frustration with the rebates. I checked with a supervisor to see what was in our power to do and he recommended having you call into to talk to support. I know you have already done that, but I made a note on your account so that they know to be expecting your call and can work with you on resolving the issue. 

  Best, 

  Legal

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased contacts and was given a price on the phone. I was told that if I purchased a year vs a 6 month supply I'd be eligible for a $125 rebate. I was also told when I returned the unused contacts I had they would be credited to my account. I sent back the contacts, completed & mailed the rebate on 5/26/23 & never got a rebate. I called on 8/8/ & spoke to ****** who said that he would check on the issue & get back to me. No one ever did. Called 8/15/23 & spoke to ****** who told me they had an error on their end & that they couldn't offer the rebate because my doctor was only offering a rebate to me, not to the general public?? Nonetheless, no one ever called or communicated this to me. Today she claimed I was undercharged? I feel I should receive the rebate that I was promised for $125.

  

  Business Response

  Date: 08/24/2023

  Hi ***, 

  We are sorry about the frustration and confusion you experienced with your order and rebate. The price match was done incorrectly on the order and the rebate ended up being included in the final price you paid. Your total after applying the credit for the contacts you returned should have been $702 and then you would have submitted the rebate for $125 to make it $577. You were charged $584.96 for the order, which is $7.96 more than you would have after the rebate was sent to you. Because of the amount you paid, unfortunately we cannot fulfill the rebate. 

  Since you ended up paying a little more than you would have after submitting the rebate, we added $20 credit for the inconvenience. This $20 is to cover the $7.96 you were charged plus a little extra. This credit will never expire, but you will need to call in to apply it to your order. 

  Again, we apologize for the inconvenience. 

  Best, 

  Legal

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20473701
  
  I am rejecting this response because:
  I was told I was going to get the rebate off of the lowest total, not off the $700.  I wanted to order a 6 month supply vs a 12 month but was talked into the 12 month supply because I was told Id get a rebate on top of the price match. I feel like my purchase was fraudulent as I purchased the contacts under incorrect pretenses.  You acknowledge the error but are not taking the responsibility for it or honoring what price I was told.  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered contacts on 5/13. In the order,I set a return on 2 boxes 4 pairs each box and had a credit of $101.00 worth of discount from sending the box back and a price match. I paid $48.94 on these. My script has since changed and now I need to return the boxes I received and they are only offering a $20.00 credit to which is almost robbery. The excuse is I received a discount last time. I did,However that was from boxes that I paid for AT SOME POINT. Regardless if I used a credit or not, thats still money I paid at some point. I cant believe on 6 lenses I am only Being offered $20.00 when one box is $74.99. How does this make sense ? Either exchange the boxes for the correct credit amount or refund

  

  Business Response

  Date: 08/21/2023

  Hi *******, 

  We apologize for the frustration you've experienced with your exchange. The reason for the quoted price for the lenses is that it is a prorated amount based on the credit you received and the price you paid for the lenses. If you are still interested in doing the exchange or return, please reach out to customer support and they can help you get that finalized. 

  Best, 

  Legal

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20453723
  
  I wish to express my dissatisfaction with the current response, as the proposed offer does not align with the true value of the contact lenses box. The  discrepancy between the credit offered and the actual worth of the product is disheartening. I kindly request that a fair evaluation be conducted, ensuring that the exchange accurately reflects the value of the item. Your prompt attention to this matter is greatly appreciated.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/28/2023

  Hi Samenda, 

  After carefully reviewing your request we regret to inform you that our original decision remains unchanged. We base the exchange price off of the order the lenses are placed.

  We understand this is not the answer you were hoping for, but our policies and procedures are in place to ensure fairness and consistency for all our customers, and while we genuinely understand your viewpoint, we are bound by these guidelines.

  If you would still like to exchange your lenses, please reach out to customer support and they can help you finalize everything. 

  Best, 

  Legal

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23 I was hacked and charged my back account ****** from **********************, to which was fraudulent. I do not wear glasses and did not make this charge. I submitted a claim through my bank, to which the claim was reversed stating that the site had "supporting documentation" confirming this charge. Therefore, my bank referred me to dispute the claim through 1800Contacts. I called the merchant, to which they provided nothing more than a run around. They did not have any system available to locate this charge, and, did not ask for my name to assist in location of charge. The call ended with a representative "*******" (reporting that she is a supervisor for the merchant). She reported that 1800Contacts do not have a credit department, nor a number to transfer too. She reported all disputing charges are "emailed to a 3rd party". The conversation ended with her stating she would "call me back". I have yet to receive a call in order to dispute the claim.... as it is FRAUDULENT ACTIVITY AND I WANT MY FUNDS BACK.

  

  Business Response

  Date: 08/14/2023

  Hi ******, 

  We deeply apologize for the frustration and stress you've experienced with the fraudulent charges. Looking into the issue, we see that our credit department had initially declined the chargeback because we had documentation of an order. To rectify this, we asked that you call your bank again to dispute the charge a second time. We will be watching for the second chargeback and can make sure the funds get back to you as soon as we receive it. 

  The agent working with you tried calling the number given to them on August 11th but was told it was a wrong number. The agent noted that as soon as they get an update from the credit department of another chargeback, they will quickly work to get the solution resolved.

  If you have any questions or concerns about what to do next, please reach out to the customer department and they will be happy to help you.

  We hope this helps answer questions you have and helps you know that we are eager to work with you to resolve the issue. 

  Best, 

  Legal

   

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription with this company, as a single mother I have to budget wisely. A little background I work nights at the post office warehouse so having contacts is kind of a useful thing for me especially for someone who suffers from night blindness. I have no issue paying the $80 a month for my contacts, that’s how much they originally cost me. Then I started to get a $10 discount in may I started paying $76 doesn’t make a hole lot sense but whatever I didn’t argue I just budgeted around that amount. Then come to find out this month over night had I not checked I would have been charged $80. Literally over night when I budgeted for the $76 had I not checked they would have taken $80. I’m a single mom of two little boys that doesn’t mean much to most people. I did contact the business customer service they still want to charge me the $80 and then refund me the difference, no ma’am that doesn’t work for me I won’t get that refund back as quickly as you take it out of card.

  

  Business Response

  Date: 08/14/2023

  Hi ******, 

  We sincerely apologize for the inconvenience you experienced with the extra money charged on your subscription without notice. To help accommodate, we added a $20 credit to your account that can be used on your next order. This credit will never expire, but you will need to call in to the call center to use it. 

  Again, we apologize for the frustration you experienced.

  Best, 

  Legal

  Customer Answer

  Date: 08/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:06/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired vet who struggles with an anxiety disorder that requires reasonable accommodation sometines. What prompted this complaint was the ignorance of a girl on chat today her name was ********. She is very aware of my protocol with the post office and struggles due to anxiety disorder and environmental surrounding so when I get packages they have to be according to my simple and reasonable instructions. I can't cone outside on weekends and it's very warm today so I asked her if I provide her the number to our local post office to kindly call them tell this ******* says please tell the carrier today DO NOT leave tge package on the mail area nor bring it to my residence just take to the post office and leave it on hold until I regain my voice. That why I needed ******** to do this. The post office as I explained to her is familiar with our protocol and this takes a min. I also told her that this a federal ADA ******* title 3 reasonable accommodation law and that I can go further to prove my point as she kept up with the ** that soneone at your company told her she was not allowed to put my package on hold I asked her who she kept repeating the same and was a d*** that didn't wantcto help it called the conventional lazy person. So I told her I woukd file with the state AG office and send a demand letter to your company. We'll tell you what after looking at sone of these complaints online I can see the deceptive business practices and more. But the difference is that you stirred up an ex vet with a law degree and I'm going get your company notices and fined or petitioned to court as a result of this women's action online as she hung up on chat with me and I don't like disrespect and if you view the chat you will see that I was very polite but now I want to teach your company sonething and I'm going you and it's not through arguing or debating its through a company fine or perhaps a petition to come to court for discrimination so you understand what going there

  

  Business Response

  Date: 07/11/2023

  Hi *******, 

  We apologize for the frustrating experience you had trying to place your order on hold with post office. We are looking into the situation and will be in touch. 

  Best, 

  Legal

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 22 **** 1800contacts *** filled an order and charged my card to fulfill an order for contacts I did not make. They claim I signed off on it which is wrong. Maybe some fine print but I didnt place any order. You dont agree to a recurring order on a prescription for contacts that changes yearly. Also nothing received. I made attempts to resolve that were ignored in a condescending manner. Buyer be ware. Fraud bad business practices. Who would agree to a recurring charge on a dated prescription. Unethical practices prescriptions change.

  

  Business Response

  Date: 07/05/2023

  Hi *******, 

  We apologize for any frustration and inconvenience you experienced with the order that was processed on your account. Looking into the issue, it looks like a subscription might have unknowingly been signed up for. The customer department set up a refund, and that was was processed on June 29th. If you haven't already seen the money come back, you should see it soon. 

  We hope this helps answer any questions and concerns you have. 

  Best, 

  Legal 

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1800 contacts told me multiple times my insurance was out of network. I was told the wrong info many times. Because of this, I lost my benefit because of the unclear info they gave me. I am out $130 because they provided wrong info multiple times

  

  Business Response

  Date: 06/26/2023

  Hi *******, 
  

  We sincerely apologize for any frustration and inconvenience you have experienced in trying to place your order with insurance. It is important to us that our customers have a smooth and positive experience, and we understand how vital it is to have accurate insurance information.

  
  To ensure that we address your concern effectively, could you please provide more details on the issue? Specifically, if you could clarify whether you were attempting to place the order through our website or over the phone? Additionally, were you trying to place our order with insurance but were told you were out of network when in reality you should be in network? This will enable us to investigate the issue thoroughly and work towards a resolution.
  Should you prefer to discuss this matter over the phone please feel free to reach out the customer department and they would be happy to assist you and answer all of your questions.

  
  Thank you for your patience and understanding.

  
  Best, 

  Legal

  Customer Answer

  Date: 07/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Customer Answer

  Date: 07/05/2023

  I am rejecting because:

   

  -1800 contacts told me via phone that I was out of network. I have blue view vision.

  -I purchased contacts and tried to get reimbursed through insurance.

  -My insurance company told me I am in network with 1800 contacts. 
  

  -I was advised by my insurance to contact 1800 contacts. I was again told by a rep that I am out of network.  I told the rep that I am in network with 1800 contacts and website also says I am in network.
  

  -I was advised a claim cant be submitted now because its too late, and it should have been done when it was purchased.

  -5/17/2022 10:08:07 AM
  Order number:
  **********
  Order total:
  $201.57

  -I had to pay this out of pocket because I was told incorrect information.

   

  thank you. 

  

  Business Response

  Date: 07/11/2023

  Hi *******, 

  Thank you so much for providing the information about your order and what happened with your insurance. Normally you have a year to submit the receipt from purchasing contacts to the insurance company to claim the benefits. You mentioned that you reached out to them and they told you that you were indeed in network, but did they give you information on how to submit a claim? Or was it after May 2023, a year after the purchase of the contacts, that you contacted them? 

  Thank you again for providing information. We are sorry for the inconvenience you experienced with the insurance! 

  Best, 

  Legal 

  Customer Answer

  Date: 07/11/2023

  
  
  Complaint: ********
  
  
  Hello,

  The issue is that 1800 contacts told me you were out of network. The insurance has advised that they cannot process the claim since it was 1800 contacts responsibility to process it. Why was I told you are out of network, when you are in network? 
  I had to pay out of pocket, though it should have been filed through my insurance.
  
  Thank you,

  ******* ******

  

  Business Response

  Date: 07/18/2023

  Hi *******, 

  I looked into the issue a little bit more and it looks like what might have happened is the agent couldn't find your insurance information when searching for it. The information we input has to be exactly was is on the card given to you by your insurance for us to be able to apply it to the order. However, your insurance should have been able to help you get the refund after placing the order - I'm sorry that did not work. 

  I added a $50 credit to your account to remedy the frustration you have experienced with this case. To use that credit, you will need to call in to place your order and the agent will be able to help add that to your order. 

  Best, 

  Legal

   

  Customer Answer

  Date: 07/18/2023

  
  
  Complaint: ********
  
  
  I could not get it reimbursed by insurance since it wasnt applied at time of purchase. I am requesting to be reimbursed by 1800 contacts for the $130 that would have been applied if insurance was properly applied. 

  
  
  
  ******* ******

  

  Business Response

  Date: 07/25/2023

  Hi *******, 

  Unfortunately, we are unable to refund you the $130 for the insurance. I was able to find the account where the order was placed, and the agent you spoke with added $65 credit to the account that can be used at any time except when combined with insurance. We also updated the information on the account so that on your next order the insurance will be able to be applied. 

  Best, 

  Legal

  Customer Answer

  Date: 07/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered contacts from 1800CONTACTS for 15+ years. I recently placed a fairly large order for contact lenses for my family. I was given an agreed upon price which included two rebates totalling $340. I followed up on the rebates 8 weeks after submitting to check the status of my rebate, and was told that they had decided to not honor the rebates that they promised at the point of sale. I spoke to a manager who simply told me that my case had been reviewed and the decision was unanimous that my rebates would not be honored. The rebates were part of the agreed upon price, which they have now changed after the sale. This is extremely deceptive at best, and fraudulent at worst.

  

  Business Response

  Date: 06/05/2023

  Dear *******,

  We're truly sorry for any confusion and frustration you've experienced concerning your recent rebate. We appreciate your patience and understanding as we clarify the situation.

  Regrettably, due to an error in the price matching process, your order received a significantly larger discount than initially intended. The correct total for your order should have been $1,797.31. However, you were only charged $919.83, equating to an unintended discount of $877.48. In light of this discrepancy, the value of the unintentional discount surpasses the rebate amount. Hence, we're unable to honor the rebate for this particular order.

  We hope this explanation helps to clarify the rationale behind the decision to deny the rebate. Your continued loyalty and support over the years mean a great deal to **. We remain committed to delivering exceptional service and ensuring your satisfaction at all times.

  Best,
  Legal 

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20103643
  
  I am rejecting this response because:

  The response offered no resolution.  There is nothing offered to accept or reject.  1800CONTACTS used a bait and switch sales practice by offering a verbal price which included the use of two rebates, which I accepted.  1800CONTACTS then unilaterally changed the terms of the transaction.  The one rebate was rejected because they claim they made a mistake (not my fault), the second rebate is being held hostage (no reason provided).  The conversation was recorded by 1800CONTACTS, and I have the hard copy rebate that 1800CONTACTS provided as part of the transaction. My hope at this point is that others are aware of the use of deceptive sales practices.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/12/2023

  I am rejecting this response because:
  The response offered no resolution.  There is nothing offered to accept or reject.  1800CONTACTS used a bait and switch sales practice by offering a verbal price which included the use of two rebates, which I accepted.  1800CONTACTS then unilaterally changed the terms of the transaction.  The one rebate was rejected because they claim they made a mistake (not my fault), the second rebate is being held hostage (no reason provided).  The conversation was recorded by 1800CONTACTS, and I have the hard copy rebate that 1800CONTACTS provided as part of the transaction. My hope at this point is that others are aware of the use of deceptive sales practices.
  
  Sincerely,
  
  *******************************

   

  Dear *******, 

  Again, we apologize for the frustration you have experienced with your rebates. Because you received such a large discount on the orders, we are unable to honor both of the rebates that you submitted the forms for. You received a discount that was more than double what the value of the rebate which is why they were both denied. 

  We are sorry for the confusion and hope that this helps to clarify the situation and answer your questions. 

  Best, 

  Legal 

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered contacts from 1-800-contacts in April of 2023. I received an email later that day that my order was cancelled and I called to see why. It turns out it would be over $200 and the contacts would not be delivered until June so I told them to cancel it and I ordered from the eye doctor instead. They were $120 from the eye doctor and I received them in less than two weeks. At the end of April, my husband checked our account and the company charged $315.17 to our account. I called and the representative told me the contacts would be delivered the next day (Im not sure what happened to June) so I had to send them back. I am still waiting on my full refund and they are making excuses. They have refunded $19.99 and I have a feeling I would not have gotten the rest of I didnt call. I still dont know when or if I will get it but I will continue calling until they pay me back for the money they took out WITHOUT my consent. I am extremely disappointed and I will NEVER be using this company. All I can think about is all of the people that *** not know any better that this company has stolen money from. It is absolutely sorry. We will see if I get my refund in the next 10 days, but I have a feeling I will have to call again.

  

  Business Response

  Date: 05/22/2023

  Hi ******, 

  We are sorry to hear about the frustration you experienced with your order and refund. We checked out your account and the refund was submitted. It can take up to 30 days for the refund to show up in your account. It can show up much faster than that, but sometimes it does take the full 30 days. If you haven't seen it show up after that time, please reach out to our customer support and they will be able to help you know what to do next. 

  Again, we apologize for the issues you've experienced. We love our customers and do our best to make sure that everyone is satisfied and taken care of.

  Best, 

  Legal