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Business Profile

Customer Relationship Management

Total Client Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Relationship Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/13/22 I ordered Keto Gummies for weight loss from TCC. The final total was much more than I expected so I tried to cancel the order immediately and was advised by TCC they dont allow cancellations; I need to wait 60 days to call, get RMA #s to return my items and then get my refund. I did all of this on 11/12/22, returning the gummies on 11/15/22 and was advised my credit was returned to my MasterCard on 11/22/22. It has not shown up to date. I called on 12/14/22, requested an email sent to me including the Transaction ID#s of ********** and ********** for a total of $197.22. I have talked to Customer Service at MasterCard on the phone and went in person to Customer Service at Target (my MasterCard base) and was advised both times they don't recognize these ID numbers. TCC advised me to call again if still trouble, only now I can't get through on the phone or get help through their TalkDesk Chat on their website - no response. Please help! ****** ********, Hudsonville, MI

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 19 Aug 2022 I placed an order (#******) for a bottle of Keto + ACV gummies supposedly for 59.99 and get one bottle free. They charged $119.88 for the two bottles (which was misleading) and also $59.99 me a bottle of Detox (which I didn't order) I complained on the same day via email. They sent out the product to my PO Box however because I was not available to pick up product they returned the product to the business. They provided me a copy of the return receipt stating on 26 Sep 2022 the product was returned (tracking #**********************). I have contacted the company by both phone and email to receive a refund of my money (a total of $179.87.) Emailed Co. on 4 Oct. they responded to call later awaiting receipt of product. Contacted Co. on 25 Oct. They forwarded account to Management team. Called around 15 Nov and they promised a refund. Emailed on 22 Nov about no refund. They said to email [email protected]. To-date I have not heard back from the company or received my refund. Your assistance in getting my money back would really be appreciated.

Total Client Connect is NOT a BBB Accredited Business.

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