Complaints
This profile includes complaints for TruHearing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a pair of hearing aids from Tru Hearing and I have had several issues with them. The volume quite working, charges would not charge, one totally stopped working, then the other one stopped. I was told each time to come over and they would send them off to be fixed. They still kept messing up. The last time I sent them back supposedly they sent me a brand new set but I am already having issues again. I called them today and told them I was having issues with them changing and was told to just wear them while they work. I feel like I have given them enough chances to resolve this issue. I have been told that I can not get a return on these and I feel like I should be able too after all these problems and they still do not work correctly and I have had to go all this time and can not hear.
Business Response
Date: 12/12/2022
Better Business Bureau:
TruHearing will be contacting the member to discuss options to utilize the warranty for the hearing aids to resolve the members hearing aid issues. TruHearing will work with the provider, manufacturer and member to find a solution for the member.
Thanks,
*************************
Grievance Coordinator
TruHearing, Inc.Customer Answer
Date: 12/12/2022
Complaint: 18528963
I am rejecting this response because: *********** just wanted to send the hearing aids back again which will be the third time and I would like to just get a refund at this point. This has been going on long enough. When I told the company about my charger this last time I was told to just wear them when they will work. This is not acceptable.
Sincerely,
***********************Business Response
Date: 12/15/2022
Better Business Bureau:
TruHearing is currently working with the manufacturer to know possible options for the member.
Thanks,
*************************
Grievance Coordinator
TruHearing, Inc.Customer Answer
Date: 12/15/2022
Complaint: 18528963
I am rejecting this response because: I feel that after all the issues we have had that it is time to get a full refund for these hearing aids. All of the trouble I have had is not acceptable and I have had to go through all this and still do not have dependable hearing aids.
Sincerely,
***********************Business Response
Date: 12/21/2022
Better Business Bureau:
TruHearing has contacted the member to discuss TruHearing's hopeful resolution.
**************
Grievance Coordinator
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