Complaints
This profile includes complaints for TruHearing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 19862331
I am rejecting this response because:Will not accept response until a solution is found and agreed to. Thanks.
Sincerely,
*******************************ring and got nowhere. They keep saying send it back. Looks like their waiting for warranty to expire (3 years). These things have been nothing but trouble. By the way Dr. gave me a loaner pair to use (diff. brand) while waiting for the pair repair to return, (Nov.2022), did not know what I was missing. The loaners worked muchmuchmuch better in every respect.Just got a call a few moments ago, right side aid is back from 5th repair, I will pick it up tomorrow, wonder how long it will last this time ? I think I have been more than patient with this mess.Thank You.
Business Response
Date: 03/31/2023
Better Business Bureau:
TruHearing has contacted the member to discuss options to resolve the members hearing aid issues. Will continue to work with the member to find a solution.
Thanks,
*************************
Grievance Coordinator
TruHearing, Inc.Business Response
Date: 04/12/2023
TruHearing has been in contact with the member and supplied a few solutions for the member.
*************************
TruHearing
GrievanceCoordinator
Customer Answer
Date: 04/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18528963
I am rejecting this response because: *********** just wanted to send the hearing aids back again which will be the third time and I would like to just get a refund at this point. This has been going on long enough. When I told the company about my charger this last time I was told to just wear them when they will work. This is not acceptable.
Sincerely,
***********************Business Response
Date: 12/12/2022
Better Business Bureau:
TruHearing will be contacting the member to discuss options to utilize the warranty for the hearing aids to resolve the members hearing aid issues. TruHearing will work with the provider, manufacturer and member to find a solution for the member.
Thanks,
*************************
Grievance Coordinator
TruHearing, Inc.Business Response
Date: 12/15/2022
Better Business Bureau:
TruHearing is currently working with the manufacturer to know possible options for the member.
Thanks,
*************************
Grievance Coordinator
TruHearing, Inc.Customer Answer
Date: 12/15/2022
Complaint: 18528963
I am rejecting this response because: I feel that after all the issues we have had that it is time to get a full refund for these hearing aids. All of the trouble I have had is not acceptable and I have had to go through all this and still do not have dependable hearing aids.
Sincerely,
***********************Business Response
Date: 12/21/2022
Better Business Bureau:
TruHearing has contacted the member to discuss TruHearing's hopeful resolution.
**************
Grievance Coordinator
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