Complaints

This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Acima has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Acima

  PO Box 1667 Draper, UT 84020-1667

  
• 

  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ACIMA DIGITAL FKA SIMP Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within 30 days. I have not received any signed contract or documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name. Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts. Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

  

  Business Response

  Date: 06/02/2025

  Acima Leasing (hereinafter “we,” “us,” “our") received the complaint filed by Ms. ***** ****** through the Better Business Bureau (the “BBB”) on May 25, 2025. We investigated her complaint and provide the following response. 
  
  Acima Leasing takes fraud allegations very seriously. We conducted a preliminary investigation and we were unable to determine whether the lease associated with Ms. ****** information was a result of fraud. We kindly request Ms. ****** file a police report and provide us with a full and complete copy of the same to ***************. Alternatively, Ms. ****** may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”). Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. Absent proof of fraud, Ms. ****** remains responsible for the Agreement and the past-due rent amount. 
  
  Ms. ****** may send the requested documents and direct any questions to ***************. 

• Initial Complaint

  Date:05/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture and financed it through Acima for 12 months for a total of $729. However when I called after 6 months of payments to see what my payoff is, I’m being told it wasn’t financed, so there is no interest and I owe $800 to get out of this deal, when I’ve already paid close to $1k, which is more than the payoff amount after 90 days. I’ve done a little digging and I see that the company has been sued a couple of times including by the Atty General in NY for deceptive practices. I signed up to finance something not to lease it and definitely not to lease it for $1,100 more than it’s worth. Even the 90 day buyout option is fraudulent because it was said that it’s 90 days interest free but the pay off amount I was given at 90 days was $200 more than the purchase price. I believe I’ve been scammed.

  

  Business Response

  Date: 06/02/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ***** ********* through the Better Business Bureau (“BBB”) on May 26, 2025, regarding her lease amounts. We investigated her complaint and provide the following response. 
  
   Ms. ********* alleges she "purchased" furniture and signed up for "financing" with Acima. This is not true. Ms. ********* did not "purchase" the referenced furniture, rather, on November 15, 2024, Acima Leasing purchased furniture selected by Ms. ********* for the purpose of entering into a lease-to-own transaction with her. Ms. ********* then electronically entered into a rental-purchase agreement (the “Agreement”) with Acima Leasing on her own digital device. We confirm we conducted our due diligence in disclosing the nature of our services prior to allowing Ms. ********* to enter the Agreement as well as during the course of the lease. 
  
  Ms. ********* alleges the agreement was to be 90 days interest free. For clarification, Acima Leasing does not charge interest and thus does not contemplate "interest" or "interest free" in the Agreement. The facepage of the Agreement, in bold type font, states the 90 day Early Purchase Option is not same as cash. Furthermore, paragraph 3 of the Agreement discloses the 90-Day Early Purchase amount. 
  
  In conclusion, we can confirm we conducted our due diligence in disclosing the nature of our services prior to allowing Ms. ********* to enter the Agreement as well as during the course of the lease. We can further confirm we conducted our due diligence in disclosing the associated costs in the Agreement. 
  As of today’s writing, Ms ********* has not executed an early purchase option. Alternatively, if Ms. ********* does not wish to execute a purchase option outlined in the Agreement, she may terminate the Agreement at any time and without penalty by returning the Property to Acima Leasing in accordance with our directions, pursuant to paragraph 9 of the Agreement titled, “Termination.”   
  
  We hope this explanation clarifies the purchase terms of Ms. *********’s Agreement and her responsibilities thereunder. If Ms. ********* has any questions or wishes to explore purchase, or termination options that are available to her, we encourage her to contact our customer service department at (**** ********. 

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is an independent contractor. He bought a door for $360 and signed with Acima. I let him pay me and Acima took the money out of my account. Now they sat he's already paid $610.67 and he owes $721.20. This is obviously a scam. I want all money over $360 returned. They sent him the following email Acima Leasing® Home Dear *******, Thank you for your recent payment on your lease with Acima. This confirms your payment has been processed. Rent: $13.24 Fees: $0.00 LDW: $0.00 Acima Benefits Plus: $0.00 Taxes: $1.11 Total Payment Amount: $14.35 Payment Date: 05/23/2025 Payment Method: Debit/Credit Card Payment Account: 1745 Transaction ID: ********* Remaining Total Of Payments: $721.20 + applicable taxes Current Purchase Amount: $610.67 + applicable taxes* *Amount may change due to account activity. You are not automatically enrolled in early purchase options and additional payments will be required to purchase early. To purchase early call (801) 297-1980 or go to **************************.  Refer to your lease for specific terms and conditions. To view more information about your lease, or to make additional payments visit your Customer Portal. Explore Customer Portal If you have any questions you can chat with us (Monday - Friday 7 am - 9 pm, Saturday 7 am - 7 pm MT). Sincerely, Acima Leasing | Customer Service in tw fb Privacy Policy This email was sent by Acima Leasing. This email was sent to ********************* Visit Acima.com for more info. Acima is located at ** *** ***** ******* **** * ****** United States. Copyright © 2025 Acima Leasing. All rights reserved.

  

  Business Response

  Date: 05/30/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ***** ******* through the Better Business Bureau (“BBB”) on May 24, 2025, regarding her son’s lease. We investigated her complaint and provide the following response.  
  
  Ms. ******* is not an authorized person on the account. In order to discuss with Ms. ******* any lease or financial information we may have, we require her to be an authorized person. In order to add Ms. ******* as an authorized user we require the account holder to call in and add her, or a written authorization from the account holder can be sent to us. The required documentation may be provided to us via email at ********************, or at our fax number (**** ********* The account holder may also call us directly at (**** ******** and verbally provide authorization to discuss lease information with Ms. *******.  
  
  As we are awaiting additional documentation, we consider this complaint closed. 

  Customer Answer

  Date: 06/03/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  The payments to Acima are coming from my bank account! My son. *******, will file a complaint.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place has predatory practices and does not inform you of the complete pricing structure at the time of signature. This place took advantage of a family with special needs children who desperately needed help with car repairs. When we signed this lease, there was no mention of this bill being $912! We would have brought our car home, pulled our kids out of school, and canceled all their medical appointments until we could figure something else out. We saw $556 as our bottom line, and that was it. Then, I got something about verbal changes of terms I agreed to. No one here has ever spoken with an Acima representative during this entire process, so how could anyone agree to anything verbally? PREDATORY, and I will spread the word as much as I can! No, we would not have agreed to $912 on a $408 bill! It's a car repair, not the car. I'd expect insane interest payments with the car. As a matter of fact, we were down to our last $400, and we would have used that to pay the car repair bill instead of taking a loan with that much inflated interest if needed. Unfortunately, we have to use loan apps occasionally and have never had a problem with them. Klarna, Zip, and these other places have far more transparent loan and billing practices.

  

  Business Response

  Date: 06/02/2025

  We received an identical complaint thought an alternative complaint forum wherein we thoroughly addressed Ms. ******* concerns, and as such we consider this matter closed. 

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acima 2021 Is a Rent to lease company, but i was never told this was the case. I did not know that was thr case. I thought it was a line of credit. The company is now filing charges against me for attempt to defraud a financial institute. I have not received any settlement offers or even collection notices until today. I still have not received documentation, only a phone call. On this phone call I was told there was no opportunity to settle the debt, I could only fight the allegations s to defraud them in court. When I asked what the alleged breach of contract and amount was, I was told a figure 300% more than the original line of credit. Or what I thought was a line of credit....now a RTO. I know they are being sued by the CFPB, and now I am just one of the customers that was deceived by this company. Without the opportunity to arrange a settlement.

  

  Business Response

  Date: 05/30/2025

  Acima Leasing (hereinafter “us,” “we,” “our,”) received the complaint filed by Ms. ********* ***** through the Better Business Bureau (“BBB”) on May 22, 2025. We investigated her complaint and prepared the following response.  
  
  Acima Leasing does not engage in the described behavior. ********* *****’s account with Acima Leasing is no longer owned by us. Requests for cessation of communication should be directed to the party who may be initiating contact with Ms. *****, namely, Collection Attorneys USA, the company associated with this complaint. Ms. ***** may contact them with any questions or requests at ************. 

  Customer Answer

  Date: 05/30/2025

  
  Complaint: ********
  
  I am rejecting this response because: 

  The company you've sold my account to does not disclose who they are, now do they give an option for communication.  Only threats.  Even when I asked how the matter could be resolved, I was told it was beyond that point, yet continue to receive calls telling me they are proceeding with "allegations" against me.  In addition, they represented themselves as Acima.  Otherwise, I would have pursued this complaint against them.  You may not own my account, but you are the originator and did not disclose that this is a Rent to own agreement, then increased the interest to 300%.  I doubt the collection company you sold my collection to was the creator of these terms. You should also know the company you use to pursue these debts assumes these harassing practices. They attempt to scare clients and when I asked for a solution and was denied, it also denies your opportunity to recoup any losses, which is the purpose for the collections practice.  

  I've lived at the same address since this purchase was made and have not received any correspondence about my account, or options before it was sold or escalated to threats of filing allegations against me on public record.  My phone number hasn't changed either, yet they are calling my family members and discussing private account info with them as well.  Both were told it was "ACIMA" calling to "locate" me.  I still haven't received one price of correspondence from acima or collections attorneys USA.  

  I FULLY intend to file a complaint against them as their practices are extremely invasive and harassing.

  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 5/21/2025 this morning, I was contacted by a tire shop business that an account was opened under my name. It looked suspicious to them and wanted to verify if it indeed was me. As the person had made the application on line for acima leasing. The person in question is using my identity to make a purchase over 1000 dollars with the business. I've contacted acima to report it and was given an email address to report the fraude. The address cannot be reached, only this is the site I'm sent to. They told me this how I can have my account completely closed so no further activity can be made to my account.

  

  Business Response

  Date: 05/23/2025

  Acima Leasing (hereinafter “we,” “us,” “our") received the complaint filed by Mr. Martin ********* through the Better Business Bureau (the “BBB”) on May 21, 2025. We investigated his complaint and provide the following response. 
  
  Acima Leasing takes fraud allegations very seriously. We conducted a preliminary investigation. After completing our investigation, we were unable to determine whether the lease associated with Mr. *********** information was a result of fraud. We kindly request Mr. ********* file a police report and provide us with a full and complete copy of the same to ***************. Alternatively, Mr. ********* may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. Absent proof of fraud, Mr. ********* remains responsible for the Agreement and the past-due rent amount. 
  
  Mr. ********* may send the requested documents to ***************, with any questions.  

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I had first turned about 5 years ago or so when I had first moved out and finished school I had used Acima to finance a bed set for a place I was moving in to. I had fallen into financial hardship shortly after, and was not able to keep up payments. I kept the bed because I needed something to sleep on. I'm being accused of intending on defrauding Acima, which just isn't true, and of breaching a contract. It was never my intent to defraud anyone, I did keep the bed, but only because I saw that as a better alternative than sleeping on the ground. As I said this was maybe 4-5 years ago. Just today I find out that I am being served with papers, for a debt in the amount of less than $1000, for a bed I financed years ago. I don't mind doing payment plans now, but what I am being accused of just isn't true, and to have this happen 5 years after the fact seems a little ridiculous.

  

  Business Response

  Date: 05/23/2025

  Acima Leasing (hereinafter “us,” “we,” “our,”) received the complaint filed by Mr. ****** ****** through the Better Business Bureau (“BBB”) on May 21, 2025. We investigated his complaint and prepared the following response. 
  
  Acima Leasing does not engage in the described behavior. Pursuant to our records, our last contact attempt with Mr. ****** occurred on March 30, 2021.  
  Mr. ******’s account with Acima Leasing is no longer owned by us. We confirm Collection Attorneys USA is the company associated with this complaint. Mr. ****** may contact them with any questions or requests at ************* 

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had plumbing work done by Lavergne plumbing they told me I could pay $76.00 a month for 120 months or more until 2900.00 bill paid . now acima says if I don't pay balance within 90 days they will charge 5000.00. in interest so I would then owe $6,600.00. that's crazy

  

  Business Response

  Date: 05/23/2025

  Acima Leasing (hereinafter “us,” “we,” “our” received the complaint filed by Ms. ***** ********* through the Better Business Bureau (“BBB”) on May 19, 2025. We investigated her complaint and prepared the following response. 
  
  Acima Leasing transactions are not financing, loans, or same as cash arrangements. Acima Leasing is a rent-to-own organization offering an alternative option of financing. We do not charge “interest” as Ms. ********* states, we do however charge a daily lease rate. On April 29, 2025, Ms. ********* hired an independent third-party contractor – LaVergne Plumbing & Heating - (the “Retailer”) – in Everson, Washington. She applied and was approved for our leasing service. On that same date, she selected merchandise (the “Property”), and we sent Ms. Kropp a link to the rental-purchase agreement (the “Agreement”) via SMS text message to her phone. Ms. ********* electronically entered the Agreement on her own device, certifying that she read and agreed to its terms and conditions. Further, prior to being presented with the Agreement, Ms. ********* was provided, again on her own device, a lease summary screen that provides all of the salient pricing terms of the Agreement including the maximum cost to own, early purchase options, the short-term renewal payment frequency, and other important information. Ms. ********* could obtain ownership of the Property by making an initial payment equal to $70.00 plus tax plus 12 monthly renewal payments of $573.33 plus tax, for a total of $6,949.86 plus tax (the “Total of Payments”) plus tax. Ms. ********* could also elect to utilize an Early Purchase Option, or terminate the Agreement. 
  
  As a courtesy to the customer, Acima Leasing offers two Early Purchase Options (“EPO”); each of which reduces the cost of ownership to the customer and terminates the Agreement earlier than the 12-month Rental Period contained within. The first EPO (“EPO”) and the only EPO discussed in Ms. *********’s complaint is a 90-day EPO where a customer can obtain ownership of the Property within the first 90 days of the Agreement by paying the disclosed purchase price. Ms. ********* has a FEPO purchase price of $3045.63 before tax Additionally, Ms. ********* was also provided a link to Acima Leasing’s customer portal, located at *************************** where she could log in to view a copy of the Agreement at any time, view the status of her lease, and make payments. The second EPO stipulates a customer may obtain ownership at any point after the first 90 days by paying a lump sum payment equivalent to 65% of any remaining renewal payments plus any past-due rent. This option will be available to Ms. ********* until the end of the lease term. 
  
  
  To repeat, Ms. ********* was presented with a summary screen on her own device that described in detail the salient pricing and other important terms contained in the Agreement. We confirm that Acima Leasing conducted due diligence by providing all pertinent information including a full copy of the Agreement prior to allowing Ms. ********* to sign. Moreover, Ms. ********* was required to scroll to the bottom of the Agreement before signing, providing her the opportunity to review its provisions in full. 
  
  As we confirm the leasing costs were presented to Ms. ********* prior to being able to sign the Agreement and that we conducted our due diligence, we consider this complaint closed. For further questions Ms. ********* may contact customer service, by calling ***** ********

  Customer Answer

  Date: 05/26/2025

  
  Complaint: ********
  
  I am rejecting this response because Acima says they do not charge interest, however, my receipt from LaVergne Plumbing was for $2,935.00.  Acima charged me $3,1000+ at the start of this transaction (I found out later through phone calls with Acima representatives).  If this $200.00 isn't interest what is it.  After my $76.00+ initial payment Acima said I could pay $623.00 a month, however, the 90 day period would now amount to $2600.00.  There is no way $623.00 for 90 days could pay $2600.00 (I paid $623.00 on 5/20/25).  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 06/02/2025

  Once the customer elects to utilize a lease approval, Acima Leasing purchases merchandise selected by the customer from the retailer and then rents the merchandise to the customer through a terminable rental-purchase agreement, that contains all disclosures including payment amounts, purchase options, and a termination option, as required by applicable law. Ms. ********* was presented with educational screens prior to being presented with the lease application. This information clearly notes that Acima Leasing does not offer loans, credit, or financing, and provides other important information that must be reviewed before the application process begins. 
  
  Acima Leasing does not charge interest as our leasing product is not a credit product. Ms. ********* elected to utilize Acima Leasing Leasing’s services, as such, she agreed to pay the cost of our services, in addition to the cost of the property that she would have paid for had she purchased the merchandise from the retailer directly. Pursuant to Ms. *********’s Agreement, the cost of rental is $3,954.23, and the Acima Cash Price of $2,758.93, together it equates to the total of payments of $6,235.18. This is the amount Ms. ********* would pay if she were to make all regular rental renewal payments; she may also purchase early and save or elect to terminate her Agreement. We confirm that Acima Leasing conducted due diligence by providing all pertinent information including a full copy of the Agreement prior to allowing Ms. ********* to sign. We have provided her with the option to receive the leased property immediately and allowed her to make rent payments over time, with the option to purchase later or return the Property and terminate the Agreement. 
  
  
  For clarification, utilizing the 90-day EPO is entirely optional and to take advantage of this option, Ms. ********* must meet the 90-day EPO total of $3,045.63 before tax, or $3,313.64 after tax. The Purchase Terms are discussed in Paragraph 3 of Ms. *********’s Agreement, “You are not automatically enrolled in early purchase options. To purchase early call ***** ******** or go to **************************.” As this is an optional Ms. ********* must initiate additional payments or a purchase payment for the remainder to meet the 90-day EPO purchase total on or before the expiration date of August 5, 2025. 
  
  For further questions Ms. ********* may contact customer service, by calling ***** ******** 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March purchase a refrigerator (black) never made it into the home due to it not fitting. Delivery guys gave proper measurements. By the 9th I ordered a 2nd refrigerator (silver) along with stroller. I went through several issues with delivery that $200 was to be taken off the product. Now I’m being charged for both. Prices not adjusted. I’ve spoken with Walmart and Acima several times to no resolution. In looking for my collection report to be adjusted as well as all adjustments made to products and prices

  

  Business Response

  Date: 05/27/2025

  We investigated Ms. ******* complaint  and confirm that we are actively working on the matter brought forth in her complaint. We ask that Ms. ***** contact our customer service by calling (801) 297-1982 for updates, or alternatively await our phone call, after our investigation concludes.  

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received an email for a lease for a ****** ******** I have never gotten a lease from them nor do I plan to. I called them and they said that Sandra used my email to sign up for a lease. This has happened several times before with them. I need it to stop and investigated for fraud. My credit is locked, so I don't need to worry about them getting into it.

  

  Business Response

  Date: 05/22/2025

  Acima Leasing (hereinafter “us,” “we,” “our”) received the complaint filed by Ms. ******* ****** through the Better Business Bureau (“BBB”) on May 16, 2025. We investigated her complaint and prepared the following response.    
  
  Acima Leasing takes fraud allegations very seriously. We confirm our fraud department has received an email from Ms. ****** where she stated this is not her account and conducted a preliminary investigation. After completing our investigation, we were unable to determine whether the lease associated with Ms. ******’s information was a result of fraud. We kindly request Ms. ****** file a police report and provide us with a full and complete copy of the same to ***************. Alternatively, Ms. ****** may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. 
  
  As we are awaiting additional documentation, we consider this complaint closed. Ms. ****** may contact our customer service department by phone at (**** *********