Complaints

This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Acima

  PO Box 1667 Draper, UT 84020-1667

  
• 

  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with Verizon wireless-south i do not have a contract with Verizon wireless-south they did not provide me with the original contact as i requested

  

  Business Response

  Date: 10/23/2023

  Acima (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ********* ******** through the Better Business Bureau on October 21, 2023. We investigated this complaint and provide the following response.

  Mr. ******** listed a separate company in his complaint, to which he also directs allegations. We cannot speak on behalf of the other company listed in his complaint, as we are not affiliated with this business. As such, we consider this complaint closed. Mr. ******** may contact Acima at ###-###-#### with any additional questions, or respond on the Better Business Bureau portal with additional information.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2023, I had *************** **** w28 of ********** ******** install an ALREADY Purchased Stereo in my silverado. I prepaid for wire harness installation kit with CASH, UP FRONT because they didn't carry it in stock. Acima told me I was being charged for the Harness set Only! I had a 3-way conversation with Acima, *************** and Myself as Lair of *************** informed Acima that I DID pay cash in-store for the product. Now, My ONLY Charge from Acima was Labor Costs. Acima Rep said he understood how things got out of order and realized I made the First Months Payment of 80 something on the beginning of July 2023. I Called Acima about the 90 day SAME AS CASH. 2 weeks later I called and spoke with a Lady Acima Rep who told me I could pay $150 something and be PAID IN FULL. SO.. I Took That Option. Needless to say, SOMEHOW, The payment was processed as Just a Large REGULAR Payment INSTEAD of going towards the Pay Off, which leaves a balance owed in which It SHOULDN'T Be! They been adding interest and wants ME to pay the Cost of THEIR Mistakes. All they had to do was Accepted Their Mistake and Correct it on THEIR End by putting That Payment as the Pay Off. They just want that SHOULDN'T Have Never Been Interest and REFUSES To ADMIT Their Own Mistake. Therefore, I DON'T Feel I should be Liable! I Didn't make the mistake, THEY DID! PLEASE HELP CORRECT THESE ***'S! BESIDES.. THEIR Total Cost DOESN'T MATCH The In-store Cost. I was Told by the Store the Store Cost and Acimas Should Match!

  

  Business Response

  Date: 10/27/2023

  Acima (hereinafter we, us, our) confirms we initiated a conference call with ************** and *************** (the Retailer). However, we deny the Retailer verified ************** paid for the ******g Dash kit 40eu1 adapter axrcgmln9 wire harness (the Property) in cash. Rather, the Retailer clarified that the $66.14 ************** paid was a special-order fee, which was not included in the rental-purchase agreement (the Agreement). Nevertheless, upon receipt of this complaint, we contacted the Retailer and requested a copy of the invoice. As we await additional documentation and Mr. ****** wishes we do not contact him, we consider this matter closed. If ************** has any further questions or concerns, he may call our resolutions department at **************. 

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an identity theft victim. Unauthorized transactions and questionable activity associated with my identity have come to my attention. I've reported the matter to the police, but I still need help getting this resolved. I want to get my money back, clear my record, and ask for your assistance in getting this account taken off of my credit report. Could you please assist me with this?

  

  Business Response

  Date: 10/19/2023

  We were unable to locate a lease account in our system matching the identifying information that Ms. ******* provided in her complaint. Ms. ******* may contact our customer service department by phone at ###-###-#### if she has any questions, or if she would like to assist our agents in attempting to locate a lease account associated with her information. Additionally, we ask that Ms. ******* contact our fraud department by email at [email protected] regarding matters related to fraud. 

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ACIMA. I do not have a contract with the collection agency ACIMA DIGITAL SIMPLE agency trying to collect and report this to my credit report.

  

  Business Response

  Date: 10/18/2023

  Pursuant to our records, on October 17, 2020, Mr. **** entered an independent third-party retailer – Big Brand Tire (the “Retailer”) – located in Lake Elsinore, California. While with the Retailer, he applied and was approved for our leasing services. On that same date, Mr. **** selected property described as a “tires and service” (the “Property”). Acima purchased the Property, and Mr. **** electronically entered into a rental-purchase agreement (the “Agreement”) wherein he agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property, Mr. **** was required to make 26 bi-weekly renewal payments of $64.87 plus an initial rent payment of $50.00, for a total of $1,736.54 (the “Total of Payments”). Please note, that Acima is not a collection agency, as Mr. **** alleges. Acima originates and services all agreements signed with Acima and does so under its name. We do not sell our past-due balances to a third-party debt collector or act as a third-party debt collector.
  
  Mr. **** claims “[he is] not liable for this debt” and that he “[does] not have a contract” with Acima. If Mr. **** believes his identity was used to fraudulently create this lease, we request he file a police report and provide us with a full and complete copy of the same at [email protected]. Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease nor remove reporting. We have paused reporting for 30 days while we wait for the requested documentation.
  
  Mr. ****’s desired resolution is for the removal of reporting. We will not grant this request. We confirm our reporting is authorized under the Agreement and that the information Acima has reported falls under the scope of allowed reporting under the FCRA.  
  
  As we are awaiting additional documentation, we consider this complaint closed. If Mr. **** would like to explore any purchase or settlement options that may be available to him, he can contact our recovery department at ###-###-####. If he obtains the requested supporting documentation, he may provide this information to our fraud department at ****************
  

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for items I have not received. I have com

  

  Business Response

  Date: 10/23/2023

  Acima (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ***** *********** through the Better Business Bureau on October 17, 2023. We investigated this complaint and confirm that Acima has been actively working with Ms. *********** to help resolve this situation. There has been a resolution offered to her and the offer will be honored until November 03, 2023. Regular terms and conditions of Agreement apply afterwards. As we have thoroughly responded to Ms. ***********, we consider this complaint closed. If she has any general questions regarding her lease or would like to discuss the offered purchase option available to her, she may contact our resolution department by phone at ###-###-####.

  Customer Answer

  Date: 10/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They are offering to credit me 1/3 of a couch because I have the other two boxes. However, that is an incomplete product and I’m not paying 2/3 of an item I can’t use. Also, king bed frame has no screws or instructions to build; makes incomplete product. The bakers rack was never delivered. I am not being charged for items I cannot use properly due to negligence of the company. Also, I was informed by Acima they can only charge if 1/2 of the order was delivered. More than half of the amount was not  received and I don’t understand why it has to escalate to this level. I’ve reached out on several occasions to come to a resolution with Acima and Wayfair.  They refuse to help me and honestly am questioning whether it’s discrimination especially since I’m disabled and I have no means to move the items. I reach out to Acima and they don’t respond to emails they indicate they need to process the claim. 

  
  
  Sincerely,
  
  
  
  ***** ***********

  

  Business Response

  Date: 10/30/2023

  Ms. *********** claims that “more than half of the amount was not received...” Acima denies this allegation. Per our records, Ms. *********** received the majority of property covered under the rental-purchase agreement (“Agreement”).  

  Ms. *********** alleges that “[Acima] refuse to help [her].” Acima confirms that there is a substantial record confirming that we have worked extensively with Wayfair and Ms. *********** to assist. Furthermore, our records show that this lease was initiated on February 21, 2023, however, Ms. *********** did not advise Acima of the issue with the property until August 14, 2023. Once Acima was notified, there has been regular contact.

  As a courtesy to the customer, Acima also offers two Early Purchase Options (“EPOs”); each of which reduces the cost of ownership to the customer and terminates the Agreement prior to the completion of all scheduled rent renewal payments. The first EPO is a 90-day EPO wherein a customer can obtain ownership of the property within 90 days of receiving the property by paying the purchase price. Ms. *********** had a 90-day EPO purchase price of $1,487.02 before tax which expired on June 21, 2023. The second EPO stipulates a customer may obtain ownership at any point after the first 90 days by paying a lump sum payment equivalent to 65% of any remaining renewal payments plus any past-due rent.

  In an effort to reach a mutually satisfactory resolution, Acima will grant Ms. *********** an extension of her 90-day Early Purchase Option until November 06, 2023, to initiate the purchase of her lease. Additionally, we have provided her with a credit of $288.38 for the property she was having issues with. This amount was calculated based on the price of the items on the invoice and what percentage of the item was received

  Ms. *********** must contact our recovery department to pay the remainder of $92.84 before tax to close out her account before November 06, 2023. After the 90-day EPO extension expires, Ms. *********** will resume making her regular rent renewal payments for the remaining rental period of the Agreement.

  We hope this response assists Ms. ***********’s understanding of the Agreement. As we have thoroughly responded to Ms. ***********, we consider this complaint closed. If she has any questions or would like to exercise her 90-day EPO, she may contact our recovery department by phone at ###-###-####. 

  Customer Answer

  Date: 10/31/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I cannot use the complete product. 
  
  
  
  Sincerely,
  
  
  
  ***** ***********

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACIMA DIGITAL put a paid and closed account on my ********************** report.

  

  Business Response

  Date: 10/17/2023

  We were unable to locate a lease account in our system matching the identifying information that **************** provided in his complaint. **************** may contact our customer service department by phone at ************** if he has any questions, or if he would like to assist our agents in attempting to locate a lease account associated with his information. Additionally, we ask that **************** contact our credit reporting department by email at ********************************************************* regarding matters related to credit disputes.

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2023 purchase a diamond bracelet from a jewelry store in Queens New York my bill was roughly around $735.00 upon me signing the leases agreement the payment was $75.00 a month payable every 2 weeks on a Friday with tax included the total cost was $83.59 . Upon signing agreement I gave the store a CREDIT CARD Mastercard ( Target) ending in **** not a DEBIT CARD this bill needed to be paid by OCTOBER 3, 2023 the (90) day pay option or I can extend the lease for 12 months which the bill would be approximately 1500.00 which makes no sense.My complaint with Acima is how they processed the payments every time they attempted to make a payment it was declined because they were told there was insufficient funds how could that be it’s a CREDIT CARD which had more then enough money. In order to make the deadline I made (5) payments document attached I had to go back and forth making numerous with the same card ending in ****. As I attempted to pay off balance acima would not take any more payments I had one more payment to make and I made ir with my visa CREDIT CARD ending in ****.I was told by my credit card issuer ACIMA process on there end as an cash advance fee so my financial credit card issuer charge me a cash advance fee but no cash was ever exchange all payments were made by credit card I would like the $50.00 credit back to my credit card I am also disputing this charge.

  

  Business Response

  Date: 10/16/2023

  Acima (hereinafter “us,” “we,” “our”) received the complaint filed by Ms. ***** ***** through the Better Business Bureau on October 16, 2023. We investigated her allegations and prepared the following response.
  
  Ms. ***** alleges that “ACIMA process[ed] on [our] end as an cash advance fee so [her] financial credit card issuer charge[d her] a cash advance fee.” This is not accurate. On September 25, 2023, Ms. ***** initiated a purchase payment of $207.69 after tax, with a card ending in ****, and her card issuing bank processed the transaction. We do not run any payments as cash advances and are unable to control how her card-issuing bank defines transactions. 
  
  Ms. ***** listed desired settlement is for “a refund.” Acima is not responsible for these fees; however, in the event that a customer does assess a cash advance fee, as a courtesy, it is our policy to request the customer to provide us with their official bank statement. Upon confirming the cash advance fee, we will cover the first fee.
  
  If Ms. ***** has any further questions or obtains the requested documentation, she may email [email protected], or call our customer service department at ###-###-####.
  
  

  Customer Answer

  Date: 10/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a fraudulent account open up in my name, and I need assistance getting this removed and resolved. My number **********.

  

  Business Response

  Date: 10/16/2023

  Acima (hereinafter “us,” “we,” “our”) confirms we are actively working with Mr. ******* in regard to his identity theft claims. However, the documentation we have received from Mr. ******* is insufficient to suggest that this lease was the result of identity theft. If Mr. ******* has any additional documentation to substantiate his claims of identity theft, we ask that he provide us such at ***************.  
  
  As we are awaiting additional documentation, we consider this complaint closed. If Mr. ******* obtains the requested supporting documentation, he may provide it to our fraud department at ***************.
  

  Customer Answer

  Date: 10/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have Attached the police report, they have investigated and found out the account to be fraudulent, the investigatior told me they tried to reach out to acima and got no response. I’ve never lived at the address on the account and never done any business with acima. Acima didn’t do any investigation neither did they reach out to the Houston police department. HPD has been trying to contact them and I was told left a voicemail in there legal department, and they still have not responded. I have attached the police report, maybe if they do there investigation they would see this account is fraudulent and I’ve had fraudulent accounts in the past. I have sent the police report to them and the investigator on the case.

  
  
  
  Sincerely,
  
  
  
  ********* *******

  

  Business Response

  Date: 10/25/2023

  As of today’s writing, Mr. ******* has not provided the police report he indicated to have attached, either through the Better Business Bureau or directly to Acima. We ask that Mr. ******* send a copy of the police report to us at ***************.  
  
  As we are awaiting additional documentation, we consider this complaint closed. If Mr. ******* obtains the requested supporting documentation, he may provide it to our fraud department at ***************. 

  Customer Answer

  Date: 10/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This company is lying I have attached the police report again, they claimed they didn’t receive it when I sent the police report in the beginning when I reached out.
  
  Sincerely,
  
  
  
  ********* *******

  

  Business Response

  Date: 11/01/2023

  As Mr. ******* previously alleged, “they have investigated and found out the account to be fraudulent,” Acima expects to receive an updated police report supporting his claim. We confirm the attached police report is the same report we initially received from Mr. ******* and maintain it is insufficient to suggest that this lease was the result of identity theft. Absent proof of fraudulent activity, we will not terminate this lease.  
  
  As we are awaiting additional documentation, we consider this complaint closed. Please be advised that further rejections that do not contain the requested documentation will be closed as a duplicate. If Mr. ******* obtains the requested supporting documentation, he may provide it to our fraud department at ***************. 

  Customer Answer

  Date: 11/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the police report is public record, Acima has failed to request a copy of the police report which is Public information on Houston police department records department. Acima has failed to get a copy and get the record of the fraudulent account. No investigation has been done; they are just waiting time
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, September 30, 2023, I received an email notification that Acima unsuccessfully attempted to process a payment against my card account on September 29th. Confused as to why this was attempted when these payments are supposed to be aligned with my pay weeks (which this was not), I logged into the account to make the payment of approximately $107. Upon logging in, I saw that they wanted me to pay over $183(!), and had added an additional $75 vaguely described as "fees." I then used the chat feature to contact Acima, and was immediately transferred to the "collections" department and was communicating with someone allegedly named *****. I notified ***** that I was ready to make payment, but would not pay $75 for "fees," which had no description or justification. He immediately responded by asking me if I could pay $30 of the $75. I replied that I would not. Why would I pay for something that had absolutely no explanation or justification? He then responded in a passive-aggressive manner by telling me to have a good day, offering no explanation or solution at all. Attempts by me to have the call transferred or escalated to someone else went futile as ***** refused and repeated his "have a good day" line to basically tell me to go away. A survey was sent to me the next day regarding my experience with *****, but, every attempt to complete it over the last 48 hours resulted in an error message stating that the site is down for maintenance. *****' lack of customer service is completely unacceptable and has me on the verge of ending all my business relationships with Acima.

  

  Business Response

  Date: 10/10/2023

  Acima (hereinafter us, we, our) received the complaint filed by *********************** through the Better Business Bureau (BBB) on October 4, 2023. We investigated this complaint and attempted to reach **************** to assist in resolving his complaint directly. Despite numerous attempts, Acima has been unable to reach ****************. Without the ability to communicate with him, we are unable to resolve this complaint. As such, we consider this complaint closed. **************** may contact Acima at ************** in order to resolve this complaint.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20696472
  
  I am rejecting this response because my issues with Acima remain unresolved. They can reach me at ************, which they have on file. In addition to the issue I've already reported, Wayfair refunded me for an Acima leased item a couple weeks ago, and Acima has yet to refund me accordingly.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/13/2023

  Acima (hereinafter we, us, our) received the complaint filed by *********************** through the Better Business Bureau on October 4, 2023. We investigated the recent allegations and contacted ****************. We have successfully reached a resolution for the fee-related matters. As such, we consider this complaint closed. **************** may contact our resolutions department at ************** with any additional questions. 

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with acima digital. i do not have a contract with acima, they did not provide me with the original contract as requested

  

  Business Response

  Date: 10/04/2023

  Acima (hereinafter we, us, our) received the complaint filed by ******************** through the Better Business Bureau on October 3, 2023. We investigated this complaint and provided the following response.
  
  Pursuant to our records, on October 25, 2019, ******************** entered an independent third-party retailer ************************* (the Retailer) located in *******, ********. While with the Retailer, he applied and was approved for our leasing services. On that same date, ******************** selected the property described as a 235/55/18 all season (the Property). Acima purchased the Property, and ******************** electronically entered into a rental-purchase agreement (the Agreement) wherein he agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property ******************** was required to make 26 bi-weekly renewal payments of $64.54 before tax, plus an initial rent payment of $50.00 before tax, for a total of $1,728.00 (the Total of Payments) before tax. Alternatively, he could execute any other early purchase or termination option outlined within the Agreement. 
  
  ******************** alleges, [we have] not provided [him] with the original contract as requested. We reviewed our records and confirmed ******************** has not previously requested a copy of the Agreement. We confirm ******************** was provided a full copy of the Agreement at the time he entered into the lease. ******************** may also view a copy of his Agreement at any time by logging into the Acima customer portal located at ******************************************************;
  
  ******************** claims he is not liable for this debt and he does not have a contract with Acima. We have reason to believe this lease belongs to ********************. However, if ******************** believes his identity was used to fraudulently create this lease, we request he file a police report and provide us with a complete copy of the same at ******************************* Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact, fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease nor remove reporting. We paused our reporting of this account for 30 days while we await the requested information. Please note, that Experian is the only national credit bureau to which Acima reports. 
  
  As we are awaiting additional documentation, we consider this complaint closed. If ******************** has any additional questions regarding this response he may contact our customer service department at **************. If he obtains the requested supporting documentation, he may provide this information to our fraud department at *******************************