Complaints

This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Acima

  PO Box 1667 Draper, UT 84020-1667

  
• 

  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is showing up on my credit report and I have NO idea who they are or what I leased from them. I attempted to contact them to find out just what the lease was for but they can't find the info on file that I provided and wanted me to provide additional information (to steal my identity for all I know). I provided my account number and the last 4 of my social and they still won't tell me WHAT I'm supposedly leasing from them. This company is fraudulent and stealing identities for all I know because I don't see bills or anything from them so what the heck are they saying I owe them for?!?!

  

  Business Response

  Date: 10/04/2023

  Acima has searched our database and are unable to locate the agreement referenced in Ms. ******** Ps complaint. Please be advised, this does not mean that a rental agreement does not exist under another spelling, name, or other classification. Ms. ****************** may respond to this complaint with additional identification information, such as the lease number, so we may better assist them with their concerns. Ms. ****************** may also file a dispute with ********, identifying the inaccurate information so that Experian may conduct an investigation. Please note, Experian is the only national credit bureau to which we report.
  
  Until Acima receives the requested information, we are unable to address this complaint. Ms. ****************** may contact ** at ********************************************************* with the requested information or for questions regarding our reporting.

• Initial Complaint

  Date:10/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed this company in Full back in April of 2023 $973.12 in total . This company has begun taking money out of my back account this September stating I still owed the money. When I call to speak to someone they said they could see my payment but since I missed a payment I still owed I aske for a statement showing how I still owed them over $900 never received anything. They are still taking money out of my account. This is purely AI fraud Why did it take them 4 months to discover I owed them money. This is criminal this has caused me several overdraft fees

  

  Business Response

  Date: 10/09/2023

  Acima (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******** ***** through the Better Business Bureau on October 01, 2023.  We investigated this complaint and attempted to reach Ms. ***** to assist in resolving her complaint directly. Despite numerous attempts, Acima has been unable to reach Ms. *****. Ms. ***** may contact our resolution department at ###-###-#### with further questions or to receive information regarding the provided resolution.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been the victim of identity theft. I sent ACIMA the police report. They claim that I still owe them the money. I need help.

  

  Business Response

  Date: 10/02/2023

  Acima (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ***** through the Better Business Bureau on September 29, 2023. We investigated this complaint and after a thorough review of the lease as well as the attached incident report, we have determined that there is not sufficient evidence to suggest that fraud has taken place. Acima takes fraud allegations very seriously. If he still believes his identity was used to fraudulently create this lease, we request that he provide us with any documentation substantiating his allegation. Upon receipt of the requested documentation, we will further investigate his allegation. Absent proof of fraudulent activity, we will not terminate the lease.
  
  As we are awaiting additional documentation, we consider this complaint closed. If Mr. ***** has any additional questions regarding this response or obtains the requested supporting documentation, he may contact our fraud department at ***************.

  Customer Answer

  Date: 10/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have filed a police report. The other company recognized this as fraud. I live in Washington state and this crime was committed in Bronx, NY. With a simple Google search you will find that the building is burned out. ACIMA should have been more due diligent with their loan process. ACIMA has already returned the money they stole from my credit union account. My credit union was able to see it was fraud. I think ACIMA is either in business with the people that committed the fraud or they are the ones who committed the fraud. I have been in touch with the Bronx police department, I have been in touch with the Draper, UT police department. I have been in touch with the attorney general. I did not take this loan.
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 10/06/2023

  Upon receipt of this complaint, we investigated Mr. *****’ Police Report and determined that there is not sufficient evidence of fraud. After our thorough review of the account, Mr. *****’ identifying information confirmed in the Police Report matches what was provided on the lease at the time of the application. If Mr. ***** has additional supporting documentation, he may contact our fraud department at *************** and we will further investigate his allegation.
  
  Additionally, Mr. *****’ has disabled automatic payments for his lease therefore all remaining rent renewal payments will fall under his responsibility to manually process. We confirm the lease-purchase agreement is not reporting to Experian therefore there is no impact on the Mr. *****’ credit history. 
  

  As we have thoroughly and copiously responded to Mr. *****, we consider this complaint closed. Continued duplicate complaints will be responded to as such. If Mr. ***** has any additional questions regarding this response or obtains the requested supporting documentation, he may contact our fraud department at ***************.

  
  

  Customer Answer

  Date: 10/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they have an email address that I do not know. My identity was stolen. That’s why the criminals or this company was able to steal my identity. I am definitely leaning towards this company being the criminal. The other company that issued a faulty loan reversed the loan immediately with the information I supplied. What is this company wanting? The company they loaned the money to is a burned out business in the Bronx, NY. I live in Washington state. They are on the East Coast and I am on the West Coast. I am sorry that they issued a false loan. Is this company a front for money laundering? Since it’s in the Bronx is the Mafia involved? Do I need a lawyer? If I need a lawyer I am going to go for a lot more. I have done everything that I can do. Please advise ASAP. Have a great weekend.
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 10/11/2023

  Mr. **** ***** has previously submitted complaints to the Better Business Bureau (“BBB”) alleging similar accusations against Acima. We have fully addressed his allegations and provided the steps whereby Mr. ***** may provide additional supporting documentation if he believes that his identity was, in fact, stolen. As we have previously responded to all allegations, we encourage Mr. ***** to review our previous responses as we will not be responding to any duplicate allegations. We consider this complaint closed. If Mr. ***** has retained an attorney, we request that he provide us with the attorney’s contact information at [email protected] and we will work with them going forward. Mr. ***** may contact Acima at ###-###-#### with any additional questions.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acima has charged excessive fees. Charging multiple fees on a single payment. Fees excessive of regular payments of $28.05. I have asked for a breakdown of fees which I have not received. I have already paid twice the amount of the actual purchase amount. I am just asking for the fees amounting to $94.53 to be waived on the lease.Thank you.

  

  Business Response

  Date: 10/03/2023

  We contacted ************ and reached a resolution to the complaint. As such, we consider this complaint closed. ************ may contact us at ************** with any additional questions.
  

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to buy jewelry the Jewler offered a leasing program in which I was skeptical from recent business transactions this took place Sunday sep 24 I then realized the type of businees it was some what like a trap I contacted the jewler the day after letting him know I wanted to cancel that contract and pay cash the jeweler said ok I went yesterday evening to pay things went smooth upon calling acima today to make sure its cancelled and it was but I asked that all of my personal information be taken off the account ******* ***** was very rude when I requested a manager and caught a attitude and hung up on me Im not comfortable with my personal info being in any database that I have no dealings with I then spoke to chelsie very polite she did remove my phone number but not my social and birth date there is way to much scams going around for my info to be in limbo

  

  Business Response

  Date: 09/29/2023

  We confirm receipt of ***************************** complaint filed through the Better Business Bureau on September 29, 2023. 
  We confirm **************** lease with Acima has been terminated and **************** has no payment obligations to Acima. **************** is asking for the removal of his personal information from Acimas records. We direct **************** to our privacy policy located at **************************************************. Acima is obligated to protect all information received and additionally obligated to retain certain pieces of information for a period of time according to federal law. We encourage him to review our privacy policy which provides important information regarding information we may collect as well as options available to **************** as a customer. 
  By submitting a lease application, **************** agreed to Acimas privacy policy submitted a lease application I also understand that by clicking "submit" I am agreeing to the Application Terms, Privacy Policy, Terms of Service, and ESIGN disclosure. Because of this, it would be inaccurate to assert that he has had no dealings with [Acima].
  
  **************** may contact our customer service department at ************ with any additional questions.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to charge after having an arrangement already made. They charge whatever they want, whenever they want.

  

  Business Response

  Date: 10/06/2023

  Acima (hereinafter we, us, our) received the complaint filed by *********************************** through the Better Business Bureau on September 28, 2023. We investigated this complaint and attempted to reach ******************** to assist in resolving her complaint directly. Despite numerous attempts, Acima has been unable to reach ********************. Without the ability to communicate with her, we are unable to resolve this complaint. As such, we consider this complaint closed. ******************** may contact our resolution department at **************  in order to resolve this complaint.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20672021
  
  I am rejecting this response because:
  I too have made numerous attempts to contact this company. I left work 30 minutes early just to be able to call them back. Their employees lack customer service and common knowledge. They repeatedly transferred me to the wrong departments. Had I been transferred accordingly the first transfer, I would have been able to get ahold of someone to resolve this issue. By the time I was transferred (4:58), they stated that everyone from that department had left for the day. This issue is NOT resolved. 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/16/2023

  Acima has investigated this additional complaint and attempted to reach ******************** to assist in resolving her complaint directly once again. Despite numerous attempts on our end, Acima has been unable to reach ********************. Without the ability to communicate with her, we are unable to resolve this complaint. As such, we consider this complaint closed. ******************** may contact our customer service department during business hours by phone at ************** Monday through Friday 6:00 am-7:00 pm MT and Saturdays 7:00 am-4:00 pm MT, by chat at www.acima.com, or by email at ************************************* Please note, ******************** may experience a waiting time when contacting Acima. Our contact information can be found by clicking on the Support/FAQ section of our homepage.

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20672021
  
  I am rejecting this response because:

  I have had no problems communicating with the people Im charge of billing. I too have made numerous attempts in contacting the company and have been notified that they will notate my account. Still waiting to hear back. I have not one missed call nor voicemails after the first 2 from when I initially filed the complain. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/20/2023

  We investigated this recent complaint and confirmed there is record of attempts to reach ******************** on October 3, 2023, October 5, 2023, October 6, 2023, October 11, 2023, October 12, 2023, and October 13, 2023. Despite our many attempts, Acima has been unable to reach ********************. We ask that ******************** contact our resolution department during business hours by phone at ************** from Monday through Friday 7:00 am-7:00 pm MT, or by email at ************************************* Please note, that ******************** may experience a waiting time when contacting Acima. Our contact information can be found by clicking on the Support/FAQ section of our homepage. As ******************** has submitted multiple complaints that are substantially similar and there have been attempts on Acimas end to resolve this matter, any additional complaints without additional information will be marked as duplicate through the 
  Better Business Bureau and will not be responded to.
  

• Initial Complaint

  Date:09/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ACIMA nor the alias they go by ACIMA DIGITAL FKA SIMP. I do not have a contract with ACIMA nor ACIMA DIGITAL FKA, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 09/27/2023

  We were unable to locate a lease account in our system matching the identifying information that ****************** provided in her complaint. ****************** may contact our customer service department by phone at ************** if she has any questions, or if she would like to assist our agents in attempting to locate a lease account associated with her information. Additionally, we ask that ****************** contact our credit reporting department by email at ********************************************************* regarding matters related to credit disputes.

  Customer Answer

  Date: 09/27/2023

  I did not send ACIMA nor ACIMA DIGITAL FKA SIMP an original proof of debt request. I contacted ACIMA by telephone, and requested proof of the original contract, that shows I owe them any debt, that they are saying I owe. They informed me that they would send the original contract. ACIMA DIGITAL FKA SIMP/ACIMA has failed to send me the original contract, or any documentation proving that I owe them. 

  

  Business Response

  Date: 09/28/2023

  ****************** alleges Acima (hereinafter us, we, our) informed [her] that [we] would send the original contract but we have failed to do so. As explained in our previous response, we are unable to locate a lease account in our system matching the identifying information that ****************** provided in her complaint. As such, we are unable to investigate her claims or accommodate her request. However, we encourage ****************** to contact our customer service department by phone at ************** and update her contact information if necessary. Additionally, we ask that ****************** contact our credit reporting department by email at ********************************************************* regarding matters related to credit disputes.

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20656322
  
  I am rejecting this response because:

  I have requested on numerous occasions for ACIMA to provide me with proof the debt that, they are saying I owe them. They have not provided me with the original contract, nor any proof that I agreed to pay what they are asking me to pay. It is solely ACIMAs responsibility by law to provide this information to me. ACIMA is not following The Fair Debt Collection Practices Act (FDCPA) I demand for them to remove this debt they say that I owe from my credit. I demand them to remove this debt from my Transunion credit file, Equifax credit file, and Experian credit file. If they can not provide any of the documentation I am requesting 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a leasing agreement with the company that I did not meet however they charged off the account in 2022. I never received a tax **** form.

  

  Business Response

  Date: 09/27/2023

  Acima (hereinafter we, us, our) received the complaint filed by ******************************************* through the Better Business Bureau (the BBB) on  September 25, 2023. We investigated her complaint and prepared the following response.
  
  On December 18, 2021, ************************ entered an independent third-party retailer ************** (the Retailer) located in ********, *******. While with the Retailer, she applied and was approved for our leasing services. On that same date, ************************ selected property described as a White ********** Sectional Sofa Bed (the Property). Acima purchased the Property, and ************************ electronically entered into a lease-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property ************************ was required to make 26 bi-weekly rent renewal payments of $125.43 before tax, plus an initial rent payment of $50.00 before tax, for a total of $3,310.97 (the Total of Payments) before tax. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement.  
  
  Ms. *********** lease was charged off on July 4, 2022, due to non-payment. As of todays writing, she has paid $300.86 in rent payments. Her lease is 599 days delinquent and has a past-due balance of $3,260.11, which includes $3,010.11 in rent past-due and $250.00 in accrued fees. 
  
  A charge-off does not constitute the removal or cancellation of Ms. *********** rent payment obligations and ****-C forms are issued by applicable entities in instances of canceled or forgiven debt, which are actions Acima has not taken. Furthermore, IRS Form ****-C relates to secured property, which does not reflect the ownership status of the Property subject to the Agreement. Therefore, IRS Form ****-C in no way influences the responsibilities of the parties, and issuing ************************ an IRS Form ****-C would be inappropriate. 
  
  Ms. *********** desired resolution is for the correction of reporting.  We will not ***** this request.  We confirm our reporting is authorized under the Agreement and that the information Acima has reported falls under the scope of allowed reporting under the ***** We reviewed our reporting and confirm it is accurate in its entirety. We're obligated under the **** to investigate our reporting upon request and correct if needed. Acima is obligated to report correct and accurate information to the applicable CRAs. 
  
  If ************************ has any general questions regarding her account or would like to explore return, purchase, or settlement options that *** be available to her, she *** contact our recovery department by phone at **************.
  

• Initial Complaint

  Date:09/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im not liable for this debt with ACIMA , I do not have a active contract with ACIMA
  
  they havent provided any contract since last payment to settle debt

  

  Business Response

  Date: 09/26/2023

  Acima (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ******* ******** through the Better Business Bureau on September 25, 2023. We investigated this complaint and provided the following response.
  
  Pursuant to our records, on March 15, 2023, Mr. ******** entered an independent third-party retailer – Peoria Plaza Tire Inc. (the “Retailer”) – located in Peoria, Illinois. While with the Retailer, he applied and was approved for our leasing services. On that same date, Mr. ******** selected property described as a “Tires” (the “Property”). Acima purchased the Property, and Mr. ******** electronically entered into a rental-purchase agreement (the “Agreement”) wherein he agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property Mr. ******** was required to make 24 twice-monthly renewal payments of $75.14 before tax, plus an initial rent payment of $50.00 before tax, for a total of $1,853.28 (the “Total of Payments”) before tax. Alternatively, he could execute any other early purchase or termination option outlined within the Agreement. While Acima is not obligated to offer settlements under the Agreement, we may do so as a courtesy to assist customers in obtaining ownership of their property for less than the current purchase options available to them. Mr. ******** elected to utilize a settlement that was completed on September 15, 2023, and as of today’s writing, the lease’s status is “Settled” and Mr. ******** has no further payment obligations to Acima.
  
  Mr. ******** alleges, “They have not provided me with the original contract as requested.” We reviewed our records and confirmed Mr. ******** has not previously requested a copy of the Agreement. We confirm Mr. ******** was provided a full copy of the Agreement at the time they entered into the lease. Mr. ******** may also view a copy of their Agreement at any time by logging into the Acima customer portal located at ****************
  
  Mr. ******** claims that he does not have an active “contract” with Acima. Although Mr. ******** has settled his account, the pertinent lease terms remain. Upon signing the Agreement, Mr. Orellana consented to the terms and conditions contained within. Pursuant to paragraph 13 of his signed Agreement, titled “Reporting,” “You authorize and instruct us to obtain a consumer report from a consumer reporting agency of our choosing, for purposes of verifying information on your application. You approve and acknowledge that we may report information about your lease and payment history to credit bureaus.” We confirm our reporting is authorized under the Agreement and that the information Acima has reported falls under the scope of allowed reporting under the FCRA. 
  
  Mr. ********’s desired resolution is for the removal of reporting. We will not grant this request.  We confirm our reporting is authorized under the Agreement and that the information Acima has reported falls under the scope of allowed reporting under the FCRA. The account status is settled and will be reported as such. Please note, that Experian is the only national credit bureau that Acima reports to.
  
  If Mr. ******** has any additional questions regarding this response he may contact our customer service department at ###-###-####. 
  

  Customer Answer

  Date: 09/26/2023

  I have settled my debt with ACIMA for the amount shown on the attachments I provided

   

  i demand this to be removed from my credit report and make a the correction please !

  

  Business Response

  Date: 09/27/2023

  Mr. ******** elected to utilize a settlement option, completed on September 15, 2023, and as of today’s writing, the lease’s status is “Settled,” Mr. ******** has no further payment obligations to Acima.
  
  Acima does not offer an option for our customers to pay for credit reporting deletion, as we have a responsibility to accurately report to the credit reporting agencies (“CRAs”). Mr. ******** has settled his account, and Acima is required to report his account status as such. Experian is the only national credit bureau to which Acima furnished information. Please note, that updates to Mr. ********’s credit report may take up to thirty (30) days to reflect. 
  
  It is worth noting, that Mr. ******** was informed in the phone calls that took place on September 15, 2023, and September 13, 2023, that his account status will be reported as “Settled.” Mr. ******** claims in communication between Acima and Mr. ********, that an agent advised we would remove reporting. We deny his allegation. We have reviewed all correspondence with Mr. ********, and we confirm that he was never advised of such. To emphasize once more, we must provide correct account information to the credit reporting agencies.
  
  After reviewing our correspondence to Mr. ********, we note that an incorrect origination date was provided in a prior response. The correct lease origination date is March 15, 2020. This mistake does not affect nor reflect his credit reporting, as we have reviewed his reporting and confirm that it reflects the correct origination date of March 2020, and is reported accurately in its entirety.
  

  Customer Answer

  Date: 09/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, at the age of 16, purchased tires in the amount of $629. They allowed him to authorize lease to own with a final payment of $1360 paid over the course of a year through auto draft from his checking account. When I, his mother, found out about this and contacted the company, I had to provide his year of birth, **** and the last 4 digits of his social security number to verify the account. They stated he had to be 18 to authorize the transaction. They stated he lied about his age. This cannot be true since they had his accurate year of birth, his accurate social security number and drafted from a bank account that is a youth account with his accurate date of birth. This is taking advantage of an unbeknownst child. I am currently disputing the interest charges in the amount of $630. I am concerned this will end up on my son's credit. I want them to make it right by adjusting the total to the original purchase price of $629. I want to make sure nothing negative shows up on his credit report. They would not cooperate on the phone. I have stopped draft on the remaining $100 balance.

  

  Business Response

  Date: 09/29/2023

  Acima (hereinafter we, us, our) received the complaint filed by ******************************* through the Better Business Bureau on September 22, 2023, on behalf of Mr. ******************** We investigated this complaint and confirm ********************** has been previously authorized by Mr. ***** to receive information regarding the lease in question. We investigated this complaint and we have contacted her directly to provide a resolution. As such, we consider this complaint closed. ********************** may contact our customer service department at ************** with any additional questions.