Complaints

This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Acima

  PO Box 1667 Draper, UT 84020-1667

  
• 

  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from ACIMA DIGITAL FKA SIMP on my credit report. It says it was opened on 10/1/2020 for $0 with account number starting ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 07/12/2023

  Pursuant to our records, on August 18, 2020, ****************** entered an independent third-party retailer *********** (the Retailer) located in *********, ********. While with the Retailer, he applied and was approved for our leasing services. On that same date, ****************** selected property described as a SILVER **** CT DIAMOND BRACELET (the Property). Acima purchased the Property, and ****************** electronically entered into a rental-purchase agreement (the Agreement) wherein he agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property ****************** was required to make 26 biweekly rent renewal payments of $50.00 before tax, plus an initial rent payment of $50.00 before tax, for a total of $1,350.00 (the Total of Payments) before tax. Alternatively, he could execute any other early purchase or termination option outlined within the Agreement. 

  ****************** lease was charged off on January 30, 2022, due to non-payment. Subsequently, on March 17, 2022, ****************** successfully purchased his lease and obtained ownership of the Property.

  Acima takes fraud allegations very seriously. If ****************** still believes his identity was used to fraudulently create this lease, we request he files a police report and provides us with a full and complete copy of the same at ******************************* Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting. We paused our reporting for 30 days while we await additional documentation. Please note, Experian is the only major credit bureau to which Acima reports.

  As we are awaiting additional documentation, we consider this complaint closed. If ****************** has any additional questions regarding this response or obtains the requested supporting documentation, he may contact our fraud department at *******************************

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21 I purchased furniture in-store at Ashley home furniture and made a one-time payment from a debit card. On that same day the associate set my financing agreement up in which I provided my Capital One account information to set up automatic payments. My first payment was scheduled for June 7th and was successfully completed. For my 2nd payment on June 21st, an attempt was made from my debit card that was use to make a one-time payment and was declined for the payment amount. I was contacted on that same day by an associate from the purchasing store and we discussed that my Capital One account was the primary account set up for automatic payments. She assured me that she fixed the issue and proceeded to withdrawal the payment from the correct account and that she will waive the late fee attached at that moment. On July 5 the same issue arose as my one-time debit card had 2 attempts for payment. I went to the Acmia site and proceeded in a chat. Again I was assured that the issue was resolved and late fees were to be waived. On July 8th and 11th I received many calls fro the Ashley store about late payments. Agsin on July 11th I went into the site to chat which did no justice I then called Acima customer service. After explaining my expo, I was again reassured that the issue was resolved. This time the agent said she could not waive any fees but could issue a $15 credit.
  From 3 payments only one was done correctly being taken from the account I AUTHORIZED payments to come from. The last two have charged additional fees for an issue that was done on the company’s part. I am currently seeking information on my legal rights as a customer to be dismissed from this contract. I’m also seeking any additional fees I wax charged outside of my initial monthly payment (+tax).
  I would like to include that each representative acknowledged that they had access to previous conversations, even when they were between an Ashley store associate and myself.

  

  Business Response

  Date: 07/21/2023

  Acima (hereinafter “us,” “we,” “our”) received the complaint filed by Ms. ****** through the Better Business Bureau (“BBB”) on July 12, 2023. We investigated her complaint and attempted to reach out to her directly via phone to resolve this matter but were unsuccessful. We request that she return our calls at her earliest convenience at ###-###-####.

  Customer Answer

  Date: 07/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:07/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH ACIMA DIGITAL FKA SIMPLE I DONT HAVE A CONTRACT WITH ACIMA DIGITAL FKA SIMPLE THEY DID NOT PROVIDE THE ORIGINAL CONTRACT AS I REQUESTED

  

  Business Response

  Date: 07/10/2023

  Acima searched our database and we were unable to locate the agreement referenced in ******************** complaint. Please be advised, this does not mean that a rental agreement does not exist under another spelling, name, or other classification. ****************** may respond to this complaint with additional identification information, such as the lease number or proof of our reporting, so we may better assist him with his concerns.

  Until Acima receives the requested information, we are unable to address this complaint. ****************** may contact ** at ************** with any additional questions.
  

  
  

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt. I do have a contract with Acima Digitial. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 07/07/2023

  **************** alleges she is not liable for this debt and she does not have a contract. We confirm the lease-purchase agreement (the Agreement) she entered into with Acima is valid and enforceable and has not been canceled. 
  
  **************** alleges Acima did not provide [her] with the original contract as [she] requested. This is not true. We reviewed our records and communication with her and confirm she has not requested to receive an additional copy of the Agreement. Please note, Acima provided **************** a copy of the Agreement to review prior to signing, as well as access to the Agreement after entering into it. **************** may visit ****************************************** and log in to view her Agreement at any time. If **************** would prefer to receive a physical copy of the Agreement, she may request one by contacting Acima by phone at **************.
  
  **************** requests her Acima lease be removed from [her] credit report. We will not ***** this request. We confirm we have authorization to report her lease and payment history to the credit bureaus. Pursuant to paragraph 17 of the Agreement, You approve and acknowledge that we may report information about your lease and payment history to credit bureaus. 
  
  **************** may contact our recovery department at ************** with further questions or to request a physical copy of the Agreement.

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20286825
  
  I am rejecting this response because:

  Your advising i received a contract never received or signed yet along received goods. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/11/2023

  Pursuant to our records, on November 27, 2021, **************** entered an independent third-party retailer *************** (the Retailer) located in ************, *******. While with the Retailer, she applied and was approved for our leasing services. On that same date, **************** selected property described as a Sectional (the Property). Acima purchased the Property, and **************** electronically entered into a lease-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property **************** was required to make 26 biweekly rent renewal payments of $62.52 before tax, plus an initial rent payment of $50.00 before tax, for a total of $1,675.35 (the Cost of Lease) before tax.

  If **************** is alleging this lease was created as a result of identity theft, we request she file a police report for identity theft and provide us with a full and complete copy of the same at ******************************* Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting. We paused our reporting for 30 days while we await additional documentation. Please note, Experian is the only major credit bureau to which Acima reports.

  As we are awaiting additional documentation, we consider this complaint closed. If **************** has any additional questions regarding this response or obtains the requested supporting documentation, she may contact our fraud department at *******************************

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-3-2023 an agent from acima called me asking if I could make a payment on my account. I told him that I could not, and that I would be bringing my account current on ********. He asked if he could set up a payment arrangement for the 31st, I told him no and that the money wouldnt be in my account until the 1st. Today, 7-5-2023, the money was withdrawn from my bank account leaving me $80 negative. When I tried resolving the issue over the phone, the representative was unhelpful and laughed at me when I asked to speak to the manager. The manager gave me the run around as well.

  

  Business Response

  Date: 07/07/2023

  ****************** entered into a written contract in the form of a rental-purchase agreement (the Agreement) that contained all disclosures mandated by applicable state law. Acima has reviewed this complaint and determined that Ms. ******** primary concern is regarding certain contractual obligations stated in the Agreement. Pursuant to paragraph 12 of the Agreement, You authorize us to initiate an electronic fund transfer (EFT) over the *** network (or another network of our choosing) from any bank account (or if no bank account is specified, then any account or card) listed on your application, or subsequently authorize us to debit or charge, for any renewal payment provided in this Agreement by its renewal date. The payment in question corresponds to Ms. ******** monthly rent renewal payment that was processed on July 3, 2023. We confirm we informed ****************** of the processing rent renewal payment during our interaction with her on July 3, 2023. As of todays writing, ****************** has not revoked her payment authorization and there are no arrangements to cover her unpaid rent renewal payment from June 1, 2023. As such, we confirm we have processed Ms. ******** rent renewal payments as agreed upon and authorized in the Agreement.
  
  If ****************** has questions or wishes to revoke her payment authorization, she may contact us at **************.
  

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with acmia digital fka simple. I do not have a contract with acima digital fka simple they did not provide the original contract as I requested.

  

  Business Response

  Date: 07/05/2023

  Acima has searched our database and we are unable satisfactorily locate an agreement matching the identifying information provided in ********************************** complaint. Please be advised, this does not mean that a rental agreement does not exist under another spelling, name, or other classification. Ms. ************ may respond to this complaint with additional identification information, such as the lease number or proof of reporting, so we may better assist them with their concerns.
  Until Acima receives the requested information, we are unable to address this complaint. Ms. ************ may contact ** at ************ with any additional questions.
  
  

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20272132
  
  I am rejecting this response because: this issue is not resolved. Please look under ****************************; 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/11/2023

  Acima (hereinafter us, we, our) received the rejection of our response filed by ********************************* through the Better Business Bureau (BBB), containing additional identifying information. Please note, Ms. ************* name in our system is reflected as ****************************** We provide the following response to address her initial complaint.
  Ms. ************ alleges [she does] not have a contract with Acima. Pursuant to our records, on March 10, 2020 Ms. ************ entered an independent third-party retailer ********************* (the Retailer) located in **********, **********. While with the Retailer, she applied and was approved for our leasing services. On that same date, ************ selected property described as a 1 QUEEN *** NO *********************** PILLOP TOP,1 QUEEN *** PLATFOAM EXPRESO,1 CHEST %DROWERS (the Property). Acima purchased the Property, and Ms. ************ electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement. 
  Ms. ************ claims she is not liable for this debt. She does not provide further explanation as to why she believes she is not liable for this debt. We have reason to believe that this lease belongs to Ms. ************* However, if Ms. ************ is alleging identity theft, we request that she provide us with any documentation substantiating her allegation, including a full police report, at ******************************* Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that in fact it is a fraudulent account, we will terminate this account and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the account or remove our reporting. We paused our reporting of these accounts for 30 days while we await the requested information. Please note, Experian is the only major credit bureau to which Acima reports. 
  Ms. ************ claims [we] did not provide the original contract as [she] requested. We reviewed her account and we do not have a record of her requesting the original contract prior to our receipt of this complaint. Ms. ************ *** view a copy of her Agreement by logging into ****************************************** utilizing the information she provided to us at the time of her application. 
  If Ms. ************ has any questions or concerns in regard to her Agreement or would like to explore any purchase, termination, or settlement options that *** be available to her, she *** contact our recovery department by phone at ***************
  

• Initial Complaint

  Date:07/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Acima. I do not have a contract with Acima they did not provide the original contract as requested.

  

  Business Response

  Date: 07/10/2023

  Acima (hereinafter us, we, our) received the complaint filed by ******************************* through the Better Business Bureau (BBB) on July 3, 2023. We investigated her complaint and prepared the following response.
  ****************** alleges [she does] not have a contract with Acima. Pursuant to our records, on November 1, 2017, ****************** entered an independent third-party retailer ******************* (the Retailer) located in ******, *****. While with the Retailer, she applied and was approved for our leasing services. On that same date, ****************** selected property described as a LIVING ROOM SOFA/LOVE, DINING SET, WARRANTY (the Property). Acima purchased the Property, and ****************** electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement. 
  ****************** claims she is not liable for this debt. She does not provide further explanation as to why she believes she is not liable for this debt. We have reason to believe that this lease belongs to ******************. However, if ****************** is alleging identity theft, we request that she provide us with any documentation substantiating her allegation, including a full police report, at ******************************* Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that in fact it is a fraudulent account, we will terminate this account and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the account or remove our reporting. We paused our reporting of these accounts for 30 days while we await the requested information. Please note, Experian is the only major credit bureau to which Acima reports. 
  ****************** claims [we] did not provide [her] with the original application as requested. We reviewed her account and we do not have a record of her requesting the original application. Furthermore, as ****************** claims she is not liable for this debt, for security we will not provide her with the application until she provides us with a police report for identity theft at ******************************* 
  As we are awaiting additional documentation, we consider this complaint closed. If ****************** has any questions or concerns in regard to her Agreement or would like to explore any purchase, termination, or settlement options that *** be available to her, he *** contact our recovery department by phone at **************.
  
  

• Initial Complaint

  Date:07/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with acima . I do not have a contract with ******************** L . They did not provide me with the original contract as requested

  

  Business Response

  Date: 07/05/2023

  Acima (hereinafter us, we, our) received the complaint filed by ******************************* through the Better Business Bureau (BBB) on July 2, 2023. Please note, Acima is not affiliated with ******************** L. ************* we investigated his complaint and prepared the following response.
  
  **************** alleges [he does] not have a contract with Acima. Pursuant to our records, on June 25, 2021, **************** entered an independent third-party retailer ***************** (the Retailer) located in *****, *******. While with the Retailer, he applied and was approved for our leasing services. On that same date, **************** selected property described as a 1 dije de oro 14 k (the Property). Acima purchased the Property, and **************** electronically entered into a rental-purchase agreement (the Agreement) wherein he agreed to rent the Property from Acima. Alternatively, he could execute any other early purchase or termination option outlined within the Agreement. 
  
  **************** claims [he is] not liable for this debt with Acima. He does not provide further explanation as to why he believes he is not liable for this debt. We have reason to believe that this lease belongs to ****************. However, if **************** is alleging identity theft, we request that he provide us with any documentation substantiating his allegation, including a full police report, at ******************************* Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that in fact it is a fraudulent account, we will terminate this account and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the account or remove our reporting. We paused our reporting of these accounts for 30 days while we await the requested information. Please note, Experian is the only major credit bureau to which Acima reports.  
  
  **************** claims [we] did not provide [him] with the original contract as requested. We reviewed his account and we do not have a record of him requesting the original Agreement. Furthermore, as **************** claims he is not liable for this debt, we will not provide him with the Agreement until he provides us with a police report for identity theft at ******************************* 
  
  As we are awaiting additional documentation, we consider this complaint closed. If **************** has any questions or concerns in regard to his Agreement or would like to explore any purchase, termination, or settlement options that *** be available to him, he *** contact our recovery department by phone at **************.
  

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ********************************************************************************************************* ~4.6 mi ************** and purchased the following items Property ************************** secondary King *************************** bed, DM, NS The total was $1,948.90 for the items. The sales worker that checked me out said that Acima was a good credit card option, so I went with it. I told the guy I planned on paying it off in September. He told me that it was a year same as cash. To my surprise, I was never sent a credit card or a lease agreement since that is what I unknowingly signed up for. I am being charged $5067.14 when the product I purchased was only $1,948.90. I have made $821.08 in payments already. If I were told it was only a 90-day lease with the same as cash I would have waited until September when I had the money to purchase what I got. This is not an issue on my part. It's a communication issue between Overstock and Acima with the customer and I should not be penalized for their mistakes. I will only pay the remainder of my $1,948.90 balance, not the $5067.08 that Acima is requesting.

  

  Business Response

  Date: 07/07/2023

  Acima transactions are not financing arrangements, loans, or credit cards. Acima purchases the merchandise selected by the customer from a partnered retailer and then rents the merchandise to the customer through a terminable rental-purchase agreement that contains the disclosures as required by applicable law. Acima has attempted to review the terms of the agreement with ******************. However, ****************** has opted to initiate a termination of the agreement. As such, we consider this complaint closed. ****************** may contact ** at ************** with additional questions.

• Initial Complaint

  Date:07/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th I entered a lease agreement with Acima to purchase furniture at ******* When I signed up for the lease agreement the agent advised me that there was no fee for early payment. 6 weeks later i tried to pay the bill and there was a $494 early payment fee. I contacted the company and they would not remove the fee. I was lied to when I entered the agreement and the company refused to assist.

  

  Business Response

  Date: 07/11/2023

  Acima (hereinafter us, we, our) received the complaint filed by Ms. ****************** through the Better Business Bureau (BBB) on July 1, 2023. Please note, ************** name in our system is reflected as **********************. We investigated her complaint and prepared the following response.

  ************** alleges the agent advised [her] that there was no fee for early payment. We confirm we provided ************** with a complete copy of the rental-purchase agreement (the Agreement) for review prior to allowing her to enter the Agreement. We confirm the Agreement contained all disclosures mandated by applicable state law. Paragraph 3 of the Agreement titled Purchase Terms, states, You can purchase the Property and terminate this Agreement within the first 90 days of the Agreement by paying us $4,668.94, plus tax, and Other Charges due, including the $0.00 Processing Fee minus any payments you have made. As such, we confirm we disclosed the amount necessary to purchase the leased property within the first 90 days. We further confirm, ************** did not incur other charges and paid a total of $4,668.94 plus tax to purchase the property and terminate this Agreement on July 1, 2023, for the 90-day early purchase option.

  Any verbal statements made do not constitute an agreement between ************** and Acima. Nor can she reasonably rely on them to inform the Agreement. Indeed, paragraph 15 of the Agreement states, This Agreement represents the entire agreement between you and us. Nevertheless, Acima works hard to ensure our services are represented correctly. We reached out to Ashley ********* (the Retailer) and they indicate they reviewed the information regarding the purchase options and amounts directly from the retailer portal, which we can confirm is accurate.

  As we confirm ************** is not entitled to a refund, we cannot ***** her request. If ************** has any questions concerning her purchased lease, she may contact our customer service department at **************.