We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Quilting Supplies

Eclipse Quilting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Quilting Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Eclipse Quilting machine and frame from Art B****** in Nov 2022 at a quilting event in Puyallup, Washington. We took the frame. The machine was to be shipped. We received the machine in Dec. and got it set up in Jan. with some difficulty due to the poor print quality of the manual. Because of additional Qbot parts (quilt robotics) needed from LitenUp, the machine wasn’t running until the end of Feb. Almost immediately, the machine was malfunctioning. The needle up/needle down buttons were not working correctly. I contacted Art B****** by text about the problem, beginning a long, frustrating, and unsatisfactory experience related to this machine that was fully under warranty. Art was rude and demeaning. I am an experienced quilter with some knowledge of the craft, and just wanted my machine fixed. He repeatedly asked me the same questions and asked me to take and re-take pictures and videos I had already sent him. At one point he suggested I bypass the machine problem by using Qbot robotics for the needle up/down function, which Qbot does not do. Even after I sent him a statement from Qbot service techs, he insisted that they did not know their own product and that he was right. After a long text conversation, he informed me that he would charge me for texting him, even after I reminded him of the full warranty. He informed me of my choices for repair - ship the machine to him (at considerable expense), bring it to him in a month when he would be at a nearby quilt event, or he could do a house call if I would pay for his gas (and satisfactorily express gratitude to him). I chose the latter, ending with arranging for him to contact me to inform me of the day and time. That was the last I heard from him. The event was two weeks ago. I have since learned that techs in Oregon refuse to service his machines because he is so difficult to work with. I now have a malfunctioning machine and no confidence in Art, who is the only one who can fix it.

Eclipse Quilting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.