We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sales Lead Generation

Landvoice Data, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a subscription to a data provider. I paid $997.00 per year for a few years of this service. I no longer had a need for it and sent an email on the last day of my current term, 10/30/24, to cancel. They said I didn't "request a refund" and therefore only canceled future billing. They said they had already billed for the next annual term that day and future billing meant for 2026. That's a load of Cr@p.
    They then initially offered me roughly $200 for partial refund which was entirely insulting. They have since upped that to ~$590. Since I thought my service was canceled, I have never logged in or used the service since before 10/30/34.

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Landvoice data service 06/30/23 and it was a mistake. The holiday came & went and I wasn't able to find the time to work with it as it was complicated. July 8-15th, I house sat for my daughter figuring I could work from there. We were hit with storms and was without internet and phone service most of the time. Around July 17th, I finally got to look into the service & found no real value in it. Most of the data was not available or inaccurate. I was supposed to be able to do neighborhood search which was not even set up until July 25th after I talked to Shelly about it. I requested a two-week extension on what I already paid a chance to explore the service after Shelly went over some things with me. She said it would be no problem. I was very transparent and shared with her that I was not that impressed and wanted to cancel. However, the company charged my account $127 anyway again on July 30th even though I informed Shelley I didn't want to continue if they were going to charge me again before I had a chance to review everything I was supposed to get. Shelly sent me an email on July 31st stating:
    ACCOUNT UPDATE: This email is to confirm the cancelation of your Landvoice subscription and future billing has now been stopped. Your subscription will remain active and accessible until the end of your billing cycle, August 30, 2023.. Our Account Review team will email your Refund Request response in the next 5-7 business days.

    Also, a text on July 31st saying the two-week extension was granted and a refund was in the process on several occasions, but I still have not received my refund. They continue to keep my account active even though I told them I wanted it cancelled when I saw the charge on July 30th. I made all of this clear in my early conversations with Shelley prior to July 21st and prior to the last billing. She knew I was not happy & wanted to hold off on future billings but allowed them to bill me anyway.

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 3 month trial.
    I had an intial setup call with a Landvoice representative.
    After going through the system that Lanvoice offers, I decided that this service was lacking what I needed.
    So I asked after 1 day to please refund my $467.00
    Kelsea S********
    Refund Department/Data Analyst, from LANDVOICE said there would be no refund.
    I told her I never used The Landvoice system and after 1 day I should be offered a refund.
    Landvoice still has not refunded my money.

Landvoice Data, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.