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Business Profile

Telephones

Direct Communications

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Owner of this company, ***** ********, has been charging customers (including me) unethical late fees. They disconnected customers autopay, then charged late fees without insurance customers were aware of the fee.

  • Initial Complaint

    Date:02/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the worst customer experience with this company. I don't understand what I've done to the owner, but it seems she bases her approach to customer service on her personal views. I attempted to speak with her in person for the first time due to numerous issues, including an unwarranted disconnection of my internet service without proper notification. I informed the company that I was not receiving emails regarding bills or shut-off notices, but it seems the customer is not allowed to contest their actions.

    The manager operates on a "my way or the highway" policy, making it impossible to resolve any issues. I have been contacting them to terminate my service for two weeks. They just informed me that even though I had rented a modem from them that was not plugged in, I am still required to pay for five days of service during which the modem wasn’t in use. This is unbelievable!

    I am relieved to be a satisfied Xfinity customer and no longer have to deal with this frustrating company. This experience has been ridiculous, and I will never refer anyone to them. I will actively share my story to help others avoid similar situations.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Direct Communications has been charging me double of what their current customers pay for an even better service than what I have.

    Current customers pay $50 for 500/500 internet speeds.

    They have been charging me $100 for 500/250 internet speeds.

    I believe that it's fair for the business to compensate me for the difference from the time that they had customers on the cheaper plan. From what I understand, that dates back to September of 2023. A fair resolution could either include a cash payment or a store credit for future payments.

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my service with Direct Comm. For some reason, they didn't autopay my last bill like every other month. I owed about $58 from a partial month of service in May, until about May 20th.

    Since I've cancelled, they've given me late fees in excess of about another $60 and sent collections after me, this is their mistake not mine. I'm more than happy to pay the 58.67 I owe, but I'm not paying the late fees. I tried to contact them to remedy the situation and they won't even talk to me, I have to talk to collections, which can't do anything about the amount.

  • Initial Complaint

    Date:05/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/16/2023, our internet was disconnected WITHOUT proper notice. Bill doesn’t even show a past due amount, just a date to pay on 5/31/2023. Direct Communication claims a notice was sent via email, and text message. However, no communication from direct communication indicating any such disconnect notice! When asked for proof, they were not able to provide me any. We have been a customer since 2016, and never been treated so poorly by any other company.

Direct Communications is NOT a BBB Accredited Business.

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