Complaints
This profile includes complaints for CentraCom's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled home internet for my sick elderly parent on September 8, 2023 over the phone and they requested we return equipment within 30-days. We drove 30 minutes one way to return a router that we learned we actually owned. An employee, on the company's own admission, entered an incorrect monthly code that charged my elderly father $9.95 every month for 17-months. My elderly father paid a total of $169.15 which he should have never been billed. The company was suppose to mail the refund by the 20th of the month, with the billing cycle, according to ******. We have called 10-31-23 and the manager, *****, is now saying the check won't be mailed until November 20th. Account number *********.
Business Response
Date: 11/13/2023
I spoke with *********************** on Oct 31st at 1:25pm. I explained the reasoning the refund check would be sent out on November 20th 2023. The refund amount to the customer will receive is $169.15.I checked again with accounting this morning and the refund is on the report for a check processed to be sent. It was an unfortunate error of charging the rental fee. CentraCom will always monetarily credit any issues or mistakes to our customers.
Initial Complaint
Date:09/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my service with them and they continue to bill me for a modem rental. I do not have a modem to rent and did not agree to pay for the modem. Centracom has not provided me with proof in a contract that I agreed to pay endlessly for a modem or to pay for a modem once my service was terminated. I would like a refund for the money I spent on a lease of a modem and no longer be charged for something I don't have.Business Response
Date: 10/02/2023
******************** disconnect services with CentraCom on June 20th 2023. ************************ billing statement reflects a credit for services prorated from the 20th of June 2023.
******************** was informed of returning the Ubiquity modem he was renting from CentraCom. The **************** Representative gave ******************** the address to mail the Modem to CentraCom. The log notes stated ******************** would mail modem to CentraCom.
The only charge ******************** received on his August billing statement was for the unreturned modem of $80.00.
******************** was sent a demand letter on Sept 7, 2023 informing of payment due for the unreturned modem.
********************************* a payment for the unreturned modem on Sept 26 2023.
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