Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund to the complete elite package. Ive send 2 e-mails. Im not sure if they both came through but i havent had any response. But yesterday ive sent another one. I hope to hear from you soon.

  

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for reaching out. We appreciate the opportunity to address your concerns.
  
  Our records indicate that your account has now been refunded as requested. If you have any further questions or need additional assistance, please do not hesitate to contact our support team at ************************************************************************.
  
  We appreciate your patience and thank you for your time.
  
  Best regards,
  iGenius Compliance Team

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  Im wondering when i can see the money back on my account. How long will that take?
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/02/2025

  Hello,
  
  Typically refunds take 3-5 business days to be fully processed back. We are glad that we could assist you and hope this resolves any issues you may have>
  
  Thanks

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased SELECT on iGenius on February 13, 2025. I asked for a refund and to cancel my subscription oN 16, February 2025. I am well within the 10 days timeframe, as per refund policy. I have already sent a total of 4 emails urgently requesting a full refund and to cancel my subscription. The average response time is that of 48 hours, and I have been waiting for way more than that. It has been 3 full days no, yet no response. I am formally requesting to cancel my subscription and refund my money as soon as possible. I await for a a response to come as soon as possible.

  

  Business Response

  Date: 02/19/2025

  Hello,
  
  Thank you for reaching out regarding your refund request. We acknowledge your concern and appreciate your patience.
  
  We want to confirm that your account has been refunded as requested. Please note that refunds typically take ******************************************************* your original payment method, depending on your financial institution.
  
  If you have any further questions or require additional assistance, please let us know.
  
  Best regards

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I joined iGenius on the January 12th, 2025 and I would like a full refund. I paid a fee of ******* CAD for the subscription, which I would like to be refunded to the same account I have paid with. I am well within the 10 day time period for the request of a refund. I have sent an email to the support team of this business on the next day that I joined and requesting a cancellation, but there has not been a reply even though I waited for 48 hours (which is the response time that they have advertised on their website). I want to cancel my account and subscription. I would appreciate a response as soon as possible. Thank you

  

  Business Response

  Date: 01/16/2025

  Thank you for reaching out to us regarding your account and refund request. We have reviewed your request and can confirm that your account has been successfully terminated as per your instructions. A refund has been issued to the original payment method used for your subscription.
  
  Please allow 3-5 business days for the refund to be processed and reflected in your card or bank account, depending on your financial institutions processing times.
  
  If you have any further questions or require assistance, please feel free to contact us at ************************************************************************.
  
  Best regards

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,i want to delete my iGenious account and I also wrote 2 emails to the iGenious support but without an answer. My membership will be renewed in almost 2 weeks and I want to quit before it renews. I hope somone can help me.Sincerely ******

  

  Business Response

  Date: 11/26/2024

  Hello,

  This individuals account was closed as requested and their support emails have been answered.
  
  Thanks 

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Czesc, dolaczylem do iGenius 16 pazdziernika 2024 r. i chcialbym otrzymac pelny zwrot pieniedzy. Zaplacilem oplate w wysokosci ***** USD za subskrypcje, ktra chcialbym otrzymac z powrotem na to samo konto, z ktrego dokonalem platnosci. Jestem w okresie 10 dni na zlozenie wniosku o zwrot pieniedzy. Chce anulowac swoje konto i subskrypcje pod tym numerem identyfikacyjnym ******* i nazwa uzytkownika grzegorzszreder. Bede wdzieczny za odpowiedz tak szybko, jak to mozliwe. Dziekuje, ******** *******

  

  Business Response

  Date: 10/20/2024

  Hello,
  
  This individual's account was refunded as requested. It appears they may have become confused with the refund process, and mistakenly contacted us via BBB instead of the support email.
  
  Thanks

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I joined iGenius on the 9th of April 2024 and I would like a full refund. I paid a fee of 174.99 USD for the subscription, which I would like to be refunded to the same account I have paid with. I am well within the 10 day time period for the request of a refund. I have sent an email to the support team of this business on the same day that I joined (merely an hour later) requesting a cancellation, but there has not been a reply even though I waited for 48 hours (which is the response time that they have advertised on their website). I want to cancel my account and subscription under this id number (*******) and username (*********). I would appreciate a response as soon as possible.
  Thank you,
  ***** *****

  

  Business Response

  Date: 04/11/2024

  Hello,
  
  
  Thank you for contacting us. Your account was been cancelled and a refund has been processed as requested. Please know that it can take up to 3-5 business days for the refund to return to your bank account. Let us know if you have any further questions.
  
  
  Thank you. 

  Customer Answer

  Date: 04/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They have shut down my account, but I have yet to receive my full refund, even though they stated in the email that it would take 3 to 5 business days.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 04/19/2024

  Hello,
  
  This customers refund was issued April 11th, directly back to the payment method that was used when she created her account (Visa Ending in ****). They may need to contact their card company or bank directly.
  
  Thanks

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , I would like to cancel my account and my subscription. I am well within the 10 day time period for the request of a refund ( joined 3 days ago if I am correct ). I would appreciate a response as soon as possible. Thank you sincerely *****.

  

  Business Response

  Date: 02/15/2024

  Hello,

  
  This account has been fully refunded as requested. It appears they contacted BBB instead of the support email directly. Their account has been closed and a full refund was issued to the payment method they used. We hope this resolves all their concerns.

  
  Thanks

  Customer Answer

  Date: 02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my account and my subscription. I am well within the 10 day time period for the request of a refund. I would appreciate a response as soon as possible. Thank you

  

  Business Response

  Date: 01/18/2024

  Hello,

  
  An account attached to that email was created with us on January 17th. They are within the 10 day refund period, and we have issued them a refund. It appears they went to BBB directly to request the refund. Their refund has been issued and we believe this should resolve any concern with the customer.
  
  Thanks

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So first things first: I’m 18 and I started at igenius 2 weeks ago and before getting started i was told by my mentor on our Instagram call that i could get a refund the first MONTH. The money i was talked into paying for the “great products” and “guidance & mentorship” was the money i needed to support my family with. Of course when you’re made believed that it’s an investment that will get you MUCH MORE back, you hope it to be true and spend basically what you have left in this hope. Turns out she misinformed me, since I now want to leave because this is a SCAM and most mentors can’t even teach you how to trade properly so there’s really no such thing as “guidance” because most mentors also have WAY TOO MANY downlines and get back to you very late, igenius does NOT hold what it promises. I now found out that there is no such thing as a refund in 1 month but only in 10 DAYS while there is also sources saying 14 days for EU residents which would apply to me, igenius support says that it’s not possible because i’m not in the time frame anymore. Mentors and igenius members MISINFORM YOU and you can’t properly learn how to trade there since most people use AI and don’t make much from the alerts. I was also misinformed that by pursuing elite, i would get the AI set up right away which is not the case because you have to pay AGAIN, elite only gives you access to the option. This leads me to want to reach out to more people to NOT TRUST the people working for igenius, your so called “Ambassadors” and keep away from your platform that does not educate them enough to do their recruiting properly. They should be giving out information based on HONESTY and be real to new customers, so we don’t get caught in this scheme. The consequences of this have to be carried by my whole family, so I don’t accept this policy if you don’t check on the info your members are spreading and the least you can do is give me a refund.

  

  Business Response

  Date: 08/03/2023

  The customer enrolled on June 23, 2023 and made her initial payment that day. During the enrollment process the customer must accept the Purchase Terms and all Policies and Procedures which clearly states that members have 10 days to request a refund for the initial payment (14 days for EU residents). This is for initial payments only and any payment made after the initial payment is non-refundable. The member contacted us on July 11, 2023 asking for a refund but unfortunately at that point the initial order was no longer eligible for a refund. If the member believes that the person that presented the business misinformed her or violated policies, the member is able to send any supporting evidence to **************************** for an additional review.

  Customer Answer

  Date: 08/06/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  How can i proof this when the false information the girl who enrolled me provided was on instagram and telegram calls? 
  
  
  Sincerely,
  
  
  
  ***** ****** ********

  

  Business Response

  Date: 11/01/2023

  The refund period is stated directly in the Purchase Terms and Conditions. Each account must read and agree to these terms to complete the account registration. It is not possible to create an account without reviewing these Purchase Terms and agreeing to the provided refund period. We have attached a photo directly from the Purchase Terms and Conditions. 

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined iGenius today (26th June 2023) and I would like a full refund. I purchased the premium package and I would like my $599.00 USD refunded as well as the $175 subscription fee. I have sent 4 emails from the same email on my account with no reply yet; my ID number is *******. I want to cancel my account and my subscription. I am well within the 10 day time period for the request of a refund. I would appreciate a response as soon as possible. Thank you

  

  Business Response

  Date: 07/25/2023

  The customer enrolled on June 26, 2023. She emailed us after working hours on the same day to request a refund and sent 7 other emails within the next 24 hours. Our team has a response time of 24-48 hours and she received a response on June 28, 2023 at 8:03 AM ET indicating that her request had been granted and a refund was being processed. The customer has since received a full refund of her purchase and her account is terminated.