Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conversations
  0.96 GB of 15 GB used
  Terms · Privacy · Program Policies
  Last account activity: 0 minutes ago
  Open in 1 other location · Details
  Compose:
  REFUND
  MinimizePop-outClose
  BETTER BUSINESS BUREAU
  REFUND
  I subscribed with IGENIUS on the 5th of January 2022. I invested $ 999.99. I was told that I will receive interest and a Tesla car. February 5th I noticed IGENIUS had charged my visa account (without me consent) $1500.00 instead of $999.99 plus an additional $175.00 was charged on the 5th of february 2022. I contacted Capitalone demanding them to stop this transaction ''Fraud'' asking for a total refund. Igenius was not too happy. The Bank refunded $175.00 + $499.99. Usually for such a large amount I should have received an alert from Capitalone. Capitalone asked me to deal with the merchant directly to collect the $999.99, the merchant refused to speak with me. IGENIUS then sent me an Email stating "He will not take any other measure concerning the account, let her go to Capitalone and let them resolve it" The merchant Igenius told me ''Resolve it through my bank'' Bonus and volume have been taken back''. To my shock Igenius closed my account on April 19 2022 without contacting me. Therefore, I am asking for your help to collect the amount of $999.99 plus the interest and volume accumulated. ****** ****** ******

  

  Business Response

  Date: 01/03/2023

  We have not been able to find an account registered under ****** ****** - ****** in our system and the email address used for this complaint is not linked to an iGenius account. We encourage the user to contact us at [email protected]. We would appreciate it if they could provide the email address linked to their iGenius account and/or their iGenius ID number so that can review their request. Additionally, we would like to clarify that iGenius does not tell potential customers that they will receive "interest" or a Tesla car if they make a purchase. iGenius is a publisher of financial research and education and all payments made to us are for access to our products. Such payments are not to be considered investments, as iGenius is not a financial advisor or wealth manager. iGenius does not hold neither does it invest funds on behalf of customers. Members that have selected to keep a subscription will be billed on a monthly basis. This subscription can be cancelled at any time by emailing [email protected]. In addition to this, all members are shown the refund policy during the enrollment process. Members have 10 days (14 days for EU residents) to request a refund for their initial payment only. Subscription payments are non-refundable. Chargebacks are a policy violation and if a member processes a chargeback their account is terminated because of the breach of the purchase terms. Additionally, chargebacks remove access to the product so customers will not be able to access their products after processing a chargeback. If this customer processed a chargeback and then emailed us asking for information on the status of the chargeback he would have been instructed to contact the bank for additional information, as the chargeback is processed by the customer and the bank and not by iGenius. The customer states that we refused to speak with him but all tickets sent to our support team are responded to in a prompt manner, usually within 24-48 hours. If the information the customer entered here is correct, the initial payment made on January 5, 2022 would not be refunded as it was requested outside of the refund policy. In any case, the customer may contact us at [email protected] for more information. 

  Customer Answer

  Date: 01/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I INVESTED AS A GIFT TO MY DAUGHTER ******** ******** $999.99 (SHE LIVES IN FRANCE) CASE #****** her EMAIL ***************************
  
  I GAVE PERMISSION TO HER FOR THE AMOUNT $999.99. When I CHECKED MY ACCT I NOTICED THE EXTRA CHARGES [$499.99]  [$175.00] I CONTACTED MY BANK, THEN ******** SHE ASSURED ME THAT SHE WAS NOT TOLD OF ANY OTHER CHARGES. WHEN IGENIUS CLOSED THE ACCOUNT WE WERE NOT AWARE OF IT. ******** WENT AND GOOGLE IGENIUS THEN BBB MOST OF THE COMPLAINT WAS SIMILAR AND NEGATIVE. I DO HAVE PICTURES ******** TOOK WITH A TESLA CAR WITH CRIS FELVIA ONE OF THE AGENT.  AN EMAIL FROM IGENIUS ADVISED ''GO TO YOUR BANK TO PROCESS THE RETURN''. I SPOKE TO MY BANK I WAS TOLD TO CONTACT THE MERCHANT TO BE REFUNDED. MY DAUGHTER WANTED TO CONTINUE, SHE WAS TOLD THAT THEY CANNOT REOPEN THE CASE SHE WILL HAVE TO PAY AS A NEW CUSTOMER.  PLEASE I CAN'T AFFORD TO GIVE AWAY $999.99 THAT WAS A GIFT FOR MY DAUGHTER'S BIRTHDAY IN DECEMBER. YOU CAN CONTACT HER AT THIS #***********. 

  AGENT
  WARN
  
  
  
  ****** ******- ******