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Business Profile

Property Management

BRIM Properties, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* withholding deposit and falsifying damage.Moved in with dirty carpets. Lived in home 7 years and had yearly carpet cleanings and cleaning at move out. They waited 43 days to respond and trying to charge for carpets that are beyond useful life.

    Business Response

    Date: 05/29/2025

    BBB- 

    I have been through all the records we have on every property that we are managing and we have no record of a **** **** ever occupying any of our properties.   I have searched with the name **** ****, the provided email address, the phone number, as well as any applications we may have received and none of those register anywhere in our records.     We have never had any dealings with this consumer.  If he can provide some kind of documentation proving that he had a contract with us and lived in one of our properties we would be more than happy to address the concerns raised and work through the process together.  

    Thanks-

    ****** ********

    BRIM Properties 

     

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