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Business Profile

BBQ Supplies

Camp Chef

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in BBQ Supplies.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a smoker from this company. The unit constantly shuts off mid smoke and/or temperatures skyrocket uncontrollably. I spent months trying to trouble shoot with Camp Chef and they even sent me a new controller unit to install but I still have the same issues. Finally, this week it was admitted to me that the unit does not work effectively when temperatures outside are hot or cold. So basically, this unit can only be used in Spring and Fall where I live. This was in no way advertised or communicated when I bought the unit. I requested a refund but have been denied as my 30 day return window has passed. However, we spent months trouble shooting so I was essentially denied this right. This is false advertising and I want my money back as I want a product that works year round, not half the year.

    Business Response

    Date: 10/04/2022

    I called and left ************************* a voicemail this afternoon. We are happy to help resolve the issues he has been having with his grill. If I don't hear back from him by tomorrow I will call him again.

     

    ******

    Camp Chef

    Customer Answer

    Date: 10/06/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you!

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Camp Chef Yukon two burner stove has issues with the propane gas regulator. The gas supply slows down tremendously. After detaching the regulator and reattaching the regulator, the gas flow improves. This issues repeats often.

    Business Response

    Date: 09/26/2022

    I spoke with *************************** this evening about his Yukon Stove. His regulator is going into low flow as a safety protocol. We discussed how this can be avoided by disconnecting the regulator from the propane tank and then after reconnecting it to only turn the propane tank valve open 1/2 turn before igniting the stove. This will eliminate the low flow problem.

    This ******* video also shows the troubleshooting process.  https://www.youtube.com/watch?v=f7sQ43rudHI 

    Trevor

     

    Customer Answer

    Date: 09/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Camp Chef is NOT a BBB Accredited Business.

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