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Business Profile

BBQ Supplies

Camp Chef

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.42

Average of 12 Customer Reviews

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Review Details

  • joe m

    Date: 05/26/2023

    where do I start ,first of all I purchased at the overland expo event in ********* , I wanted the oven but the salesman told me he was sold out , we asked if we could buy the demo model which was dirty plus the salesman took the regulator due to a guy coming to him claiming his had no regulator .so I had no regulator , he told me that alls i need to do was call customer service and they will be happy to get me one . Ok I played the game ,, after 2 weeks of trying to get ahold of someone, I emailed,I called, and waited on hold for 45 min , still nothing .No response to my replacement only a email that states my email was forwarded to a agent to look over .. the item was used ,so its a little dirty from them cooking on it but for me to pay a price discounted because it was dirty and used j,I feel Ive been Had. Because I can't get a replacement , I could order one and pay but not sure I would get that one either .. Terrible Terrible customer service , No one emails back , ofr calls back after a request for a call in the ******* I'm thinking this oven and table I bought from the vender needs to get returned for a refund , ************ *****... And I'll tell everyone I know and follow on ******** .......Please help get this rectified . I have my receipts to prove I actually bought items .....I just want either the flipping part to make it work or my money back !!!!!

  • Kathy N

    Date: 05/09/2023

    I can't believe that anyone is purchasing a product from Camp Chef. This is a terrible company. I purchased the pellet grill and smoker Model number PG24CL-2 approximately two years ago and only used it twice. I am having a large Memorial Day party and went to check the grill to make sure it was in working condition. Guess what!!! The auger send pellets to cup but there is no flame. I have been calling, texting, emailing and no one answers the telephone and returns phone calls. I have sent multiple emails and no replies. I spent a lot of money for this smoker and can't afford to purchase another one. Please, do not purchase anything from Camp Chef.

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