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Business Profile

Cell Phone Repair

Tricked Out Accessories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Tricked Out Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tricked Out Accessories has 22 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 06/17/2024
      Cost to replace phone: $700 + tax
      Service provided: Back glass repair and battery replacement

      Nature of Dispute: It took my phone in for service and it was completed that same day and was given a warranty for the service. I was told and have paperwork showing that it works perfectly fine. However I started to notice that it started to reset randomly and soon got to the point where I could no longer get on my phone. I took it back a week and a half after the initial service to have them check it out and when they handed me the phone back they said it was working but before I even took it off of their counter, I noticed that it would not turn on again. they said that the part that was broken could not be repaired by them even though they were the ones that broke it. I was told at the store that I would be given a replacement phone, but when I contacted them later about it, they said they would not be providing me with one because they did not cause the problem. According to the paperwork that I have, my phone was fine when I brought it in. I was also informed that the part that was broken had to be taken out of the phone to do the battery replacement and that the person that did the battery replacement is no longer with the company.

      I am filing this report hoping that I would be able to get the replacement phone that I was told I should get due to my phone not turning on before I even left the store.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saturday January 27th and 29th City Creek Mall.I bought a 40W phone charger for $30.00 and a long cable at $24.99. I was told itwasasuper fast charger because if the wattage. Not true in fact it took 2 hours to charge 54 percent. When I took it back Monday. 2 days later they told me I couldn't refund it because I didn't have the box. I told them the real problem was I got the wrong information. I called West Valley store and got some *** who says that the other stores are not affiliated. Not true either. I called The ***** store and talked to the manager ******. He went along with the whole wattage does mean faster charging. My charging Blick is 25W and charges in 50 minutes. ****** also told me he would call me the following day, Tuesday, which he did not do and now it's Thursday and still no word. I saw that they have a low rating one out of 5 stars. ****** knows he's full of misinformation and doesn't want yo do anything about. No e of then does. Bad bad business. I hope they will compensate me but I doubt it.

      Business Response

      Date: 02/01/2024

      Hello *******, and thank you for sending over this information to us. We understand the frustration with charging and having a phone that isn't charging as fast as you would like. The difficult thing about charging blocks is that each phone has a different charging rate-this is because the phone will sometimes throttle charging based on the current charge amount.  Other things that *** compromise quick charging, could be the type of cable used, as well as the charging brick operating within a percentage of what is allowable during manufacturing.  There are so many discrepancies with charging that we do plan for them to have a certain allowable wattage, but it's difficult with so many variables for it to be exact for every device.

      As for the associates, not working for the same company, we are a family owned local small business and our associates all know this. I'm not sure why there would be any confusion on that, but in the future, if you want to reach out, please email ******************************************* and we can get you taken care of. Thank you for the help

      If you do want to try to warranty out the wall plug, we can test it for functionality and determine it to be defective, we will replace it

      Lastly, when a return is made, we do need it to have the original box so when ********** back, we can get credit for it as well when we return it to the manufacturer.

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my iPhone 13 Pro *** in for a replacement screen and digitizer. Now my iPhone says unable to verify genuine part. My receipt clearly states OEM. Why if you are using Apple parts is my iPhone not recognizing the replacement screen? After reading all of these terrible comments I wonder how you are still in business. Deceptive business practices possibly deserving legal action of some sort.

      Business Response

      Date: 06/20/2023

      Hello and thank you for reaching out. We do offer genuine Apple parts-and when you repaired your device you were given an option for genuine Apple or similar to OEM. Most people choose whatever is least expensive so well sell mostly "similar to OEM"

      People cannot tell if a display is genuine or not, since the part is identical to the Apple device, and true-tone transfers to the device through our system. The only way to tell is that Apples internal chip will tell you-they also do this on batteries, and IC chips-I had the same alert and it was annoying. Apple mostly does this to get people to repair their devices through their internal repair.

      If you'd like to get a genuine part, we can arrange that for you, you simply have to pay the $40 extra to get the genuine part installed.  The display you have would need to be in perfect condition and re-sellable.
      Let me know if you'd like to do that

    Tricked Out Accessories is NOT a BBB Accredited Business.

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