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Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against USRealtyRecords.com for deceptive billing practices and an intentionally difficult cancellation process that has resulted in over 53 months of unauthorized charges totaling $1,000+.

      Details of the Complaint:

      On September 17, 2020, I made a one-time purchase for a property record. At no point did I intend to enroll in a monthly membership.
      Upon discovering recurring charges of $19.99 per month, I attempted to cancel through their website. I was directed to a phone number instead of an online cancellation option.
      I left voicemails requesting cancellation multiple times over the years, yet the charges continued. There is no record of voicemail confirmations, as they provided no written or digital proof of cancellation.
      Despite repeated cancellation attempts at least once per year, the charges persisted until today (March 2025) when the membership was finally canceled.
      Complaint Summary:
      USRealtyRecords.com uses a faulty, misleading cancellation method that forces customers to call and leave voicemails with no verification or follow-up. This practice is highly deceptive and unethical.

      I was unknowingly charged for 53 months at $19.99 per month, totaling over $1,000, despite my repeated attempts to cancel. This is a scam, and I demand a full refund of all unauthorized charges.

      I expect a prompt resolution and full reimbursement. If necessary, I will escalate this matter further. Please investigate this fraudulent business practice to prevent others from falling victim.

      Thank you for your time and assistance. I look forward to your response.

      Business Response

      Date: 03/11/2025

      Hi,

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      In order to receive a monthly charge you agreed to our terms and conditions associated with our membership option. Terms and conditions can be viewed on the following page: ********usrealtyrecords.com/member/terms. Please note that refunds are handled on a case by case basis. Refunds can only be honoured to a maximum of 4 months incisive of the most recent charge in compliance with financial institution standards. 

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a report for $1.25. There was no mention of. Monthly charge of $19.95. The next day my card was charged twice at $19.95 No response to my request for a refund of both charges

      Business Response

      Date: 03/03/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

    • Initial Complaint

      Date:02/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged by US Reports Realty for a service I never requested or authorized. From reading your site, I note that they often defraud by charging for subscriptions not charged.

      Business Response

      Date: 02/17/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was February the 11th 2025 the amount is I checked my checking account this morning and it was a withdrawal and I have no idea who or what this company is I've never even heard of this company US reports realty 5630 meadow Lane Ogden I do not know who or what this company is please I'd like to have my refund

      Business Response

      Date: 02/12/2025

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been charged $19.95 without ever signing up for this payment. I’d like for my account to be closed and all refunds payed back to me.

      Business Response

      Date: 02/11/2025

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don’t appreciate you all trying to scam on me you took $19.95 from my chime account and act like you reimbursed me and you didn’t you reimbursed me a $1 and some change I will be filing charges by the end of this business day you just can’t do false advertisement and think that you’ll continue to get away with it

      Business Response

      Date: 02/11/2025

      Hi ,

      I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

      Alternatively, we can search using the last 4 digits and the last name on the card being charged.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:02/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged $19.95 all of 2024 each month. I did not sign up for this subscription and I am having trouble canceling it. It is REALESTATERECORDSUS.CO

      Business Response

      Date: 02/10/2025

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as Netflix or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ************ 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:01/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged a $19.95 charge since November 2024. I did not sign an agreement for this. They had a one time fee of $1.25 which was paid. There was no mention of a $19.95 continual change.

      Business Response

      Date: 01/16/2025

      Hi,

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      If you select Accept you agree to be billed at $19.95 per month. This allows you access to 20 reports, report tracking and online chat support. If you select Proceed with Basic Report, you receive the basic report without any further charges.

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards,

      US Realty ************* Support
      Phone: ************
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:12/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been charged $19.95 that I did not sign up to pay, only to learn I've been paying this cost monthly without my consent. I simply want this recurring charge canceled.

      Business Response

      Date: 12/30/2024

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 12/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec14,2024 i attempted to get a reort on an old business of my own. The charge for one report was $1.25.A message popped up no information found, so i tried stopping payment thru my ******, and found ********************************* also charged $19.95. I tried putting a hold on the payments, but i was told by ****** , the payments must be recieved before i could dispute it. Both payments were paid and id like them returned

      Business Response

      Date: 12/20/2024

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    USRealtyRecords.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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