Complaints
Customer Complaints Summary
- 126 total complaints in the last 3 years.
- 41 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** is my order number and I am demanding to speak to a supervisor and you refund back my credit card the $461.95 you billed me immediatly. First of you scammed me and billed my credit card before the 7 day trial was even **, in fact you billed my credit card only 2 days after my trial started!! I then sent this entire order back as a return 2 days after I got it and your wharehouse got the order back!!! I am demanding my money refunded immediatly, you should of never billed me before my trial was up, that is false adveritsiing and horrible customer service
Business Response
Date: 10/04/2022
The customer has already been refunded for the order. I reached out and offered a free item for the trouble that they experienced.Customer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Cro SummerInitial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered socks as a gift to a friend. They insist the 1st pkg was delivered. I was unable to even track it. It never arrived after a month. The 2nd reordered pkg has never arrived after a month. They use a method of phishing..telling you that you won a gift card. Then charge for delivery for orders that never show!Business Response
Date: 09/16/2022
I looked into this order and saw that both packages were lost by the shipping carrier. I reached out to the customer to offer a re-shipment or refund of the order. I also offered a free tee shirt or joggers for the inconvenience.Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order with Cozy Earth for a Womens Rib-Knit Bamboo Hoodie $140.00 and Womens Rib-Knit Bamboo Hoodie Dress $160.00 as gift for my wife. I even paid the Cozy Earth Shipping Protection $9.25 and when I placed the order both items were in stock per the website. It stated that the items would ship in 2-3 business days. On 31Aug22, I emailed, called, submitted a Chat session and was told the items were now on backorder and to please wait. They should ship in the next week. Today is 13Sep22 and I tried again with the email and Chat session only to be told to look for an email and please wait. I feel this is a SCAM!! After reading some of the other complaints below I now feel like I may have been right.Business Response
Date: 09/14/2022
I reached out to the customer and let them know that their order has shipped and will be delivered on Friday (Sep. 16). I also offered free product to make up for the extreme delay in receiving their order.Customer Answer
Date: 09/15/2022
Complaint: 18021636
I am rejecting this response because: I received an email stating that my order had shipped. Nothing was mentioned about the delivery date, nothing was mentioned about a free gift. The email told me to look at a specific app and gave a tracking number. Not sure why this business is reporting to you a false statement.
Sincerely,
***************************Business Response
Date: 09/16/2022
This is not a false statement. I have been in contact with the customer and have informed him his original order is being delivered today and I offered free joggers as a gift. I just need the customer to tell me what size and color joggers they would like.Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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