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Business Profile

Essential Oils

Young Living Essential Oils, LC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

This profile includes complaints for Young Living Essential Oils, LC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Young Living Essential Oils, LC has 3 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $455.53 on November 30, 2022 for 3 starter kits of oils that were supposed to come with diffusers per the companies website and pictures. When the box arrived there were only the 3 starter kits of oils without any diffusers. I waited for the diffusers to arrive being told by the agent that it would be mailed separately. After 3 weeks and still no diffusers I called the company to see when they would arrive as the 3 kits were Christmas presents. The company said that the diffusers did not come with the starter kits (even though it says it is included on the company website) it is a separate order for an additional $90 to include 3 diffusers. I did not need the oils without the diffusers. I contacted the company for a refund via email but after 7 days and no respond so I put all the items back in the original box with the invoice and returned the box with the oils unopened on 12/23. The company said 3-5 weeks for a refund. I have asked weekly since 1/13 where the refund is and if the items have been received by the company. Each time I get a standard response from a different customer service rep that it takes 3-5 weeks for the refund but no answer as to if the return was received nor why it is still not refunded at the 5 *******************. Nor if the refund is in process. The order number for the items is : ***************.

      Business Response

      Date: 01/26/2023

      Hey ****,

       

      I hope this finds you well. I am reaching out to let you know that we have process a full refund of ****** back to the card ending in **** from your order 166982027066133. Refunds can take **** business days for your bank to finalize the refund and the money to appear in your account. If you have any other questions, comments, or concerns please let me know. Have a wonderful day!

       

      Cordially,

       

       

       

      ************

    • Initial Complaint

      Date:01/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Young Living essential oils over email, many times, asking for a return label for a product I never purchased. Their response after many emails back and forth was that they would send a return label via email from **************** I have told them in multiple emails that I have not received that email in my inbox or spam folder. I asked if they would send the return label via postal mail but they keep saying they are sending it over email even though I told them I continue to get no email.

      Business Response

      Date: 01/09/2023

      ******,

      Im very sorry to hear of the experience you had while reaching out to **************** regarding a return label. Your experience is not the standard and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. 

      Thank you. 

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered their product, which is lovely, but I continue to get emails although I have unsubscribed over 10 times. I feel harassed. Ive decided to NEVER purchase the product again. I discourage anyone I know from purchasing the products solely based on the fact that they will continue to email and show no respect for my wishes. My next step would be to alert a lawyer. I bet they would pay attention then.

      Business Response

      Date: 12/13/2022

      *******,


      We appreciate the feedback regarding your experience around getting unsubscribed from emails. Your experience is not the standard, and we apologize for the frustration and trouble that this has caused you. I have sent a message to the email associated with your review to gather the information needed to investigate this further.

      Thank you 

    • Initial Complaint

      Date:11/07/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of my neighbors/friends sells Young Living and wanting to try out some of the products I signed up for an account and purchased some things. What I wasnt aware of was the type of account I signed up for was a loyalty rewards account. I dont know how that happened but my friend ASSURED me that even if I didnt meet my 50PV every month I WOULD NOT be charged as a pentality. But come to find out last night I was just charged a duplicate of my initial order without my knowledge or permission. I wrote two emails trying to cancel this order along with waiting on hold for 30 min for them to tell me that they cannot cancel this order and that I would have to wait until I received my box and then return it for a refund!!! This order is currently processing in their warehouse and hasnt even shipped but youre telling me you cant cancel something that was just processed less than 24 hours before! This company is a TOTAL SCAM. They just want your money and give you no resolutions other than wait with your hard earned money tied up in limbo until god knows when! I will never give them another dime of my money. *** already filed a dispute through my bank and I hope everyone knows how a** backwards this company is.

      Business Response

      Date: 11/08/2022

      ****, 


      We appreciate the feedback regarding your experience with your Loyalty Rewards order. Your experience is not the standard, and we apologize for the frustration and trouble that this has caused you. I have sent a message to the email associated with your review to gather the information needed to investigate this further. 

      Thank you 

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered essential oil from Young Living Essentials Oils on 9-25-2022. I called on 9--26-2022and attempted to cancel order#***************, customer #******* made less than 24 yours ago. I believe because of comments I made to call screener, they're doing this on purpose. How can you not cancel an order that was made less than 24 hours ago and refund my money. And, refused to let me speak to a manager.***************************

      Business Response

      Date: 09/27/2022

      We appreciate the feedback regarding your experience regarding the request to cancel your order and be issued a refund. Your experience is not the standard, and we apologize for the frustration and trouble that this has caused you. I have sent a message to the email associated with your review to gather the information needed to investigate this further.


      Thank you 

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up as a brand partner for YoungLiving, and was told it will take 1-3 days to process my order, and 3-7 days for shipping. On September 3rd about 10 seconds after I placed the order it moved to "Processing in the warehouse". As of 12:26 on September 12th, it still shows "Processing in the Warehouse". I asked that the order be cancelled and was met with "Once it's Processing you can't cancel the order." They offered to send me a return label, but then told me it would be a 25% restocking fee and **** shipping. For me to send back items I told them I didn't want them to send in the first place. This company doesn't give anyone time to cancel orders. The shipping takes longer than they state, and when you try to cancel they charge you. What a fraud.

      Business Response

      Date: 09/12/2022

      Hello ****,

      Im very sorry to hear of the experience you had while reaching out to **************** regarding your enrollment order for your Brand Partner Business Essentials Kit. Your experience is not the standard and we apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further.


      I would like the opportunity to discuss your situation with you and see what I can do to assist. Upon review of your order, it is outside both our warehouse and the selected shipping time frame and I have started an investigation as to why. As for your request, I am happy to discuss that with you. Presently,what I can do is set up a replacement for your original order and credit your account for the cost of it. The other option is I can refund the order and send a return label at no charge to you nor a restocking fee as that is not customary for first orders being returned. To that end, I will be submitting feedback to the agents supervisor regarding the interaction.

      I will be emailing this to you shortly to which you only need reply. I am available for a call till 7pm MST.

      Thank you. 
      Sincerely,
      ????
      **************
      ????Young Living ****** Services Representative
      ????Young Living Essential Oils
      ????1538 ******************
      ????****,**
      ????84043
      ????www.youngliving.com

    Young Living Essential Oils, LC is NOT a BBB Accredited Business.

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