We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Essential Oils

Young Living Essential Oils, LC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Reviews

This profile includes reviews for Young Living Essential Oils, LC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Young Living Essential Oils, LC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.23

    Average of 39 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Erin J

      Date: 07/01/2025

      For 5 yrs I've had so many issues every month. Missing items, damaged items, wrong items or not delivered packages and every month I have to call in to complain and all I get is sorry. I dont want a sorry I want it fixed. I needed missing item in this order I need it for my trip next week and now it wont be here. I placed the order in a timely matter to get all my items in time. Every month there's an issue. Ever since they changed the website in 2019. Its been non stop issues and I can't get one dang thing done about it. NO MORE APOLOGIES JUST FIX THE DAM PROBLEM SO IT DOESNT HAPPEN AGAIN I NEED TO KNOW IM GONNA GET MY PRODUCTS WHEN I GET THEM

    • Susan L

      Date: 06/25/2025

      I bought mineral oil at the pushing of ****** ********* on social media. After purchasing it was the most horrid taste and packages up and returned the next day, as it has a 30 day return policy. I have been getting nothing but the run around from this company and blaming their pyramid scheme person ****** to do return. Staying the address on the I voice isn't where you send returns! Sound like you better call the address you provide and get it back! I WANT MY MONEY STEER CLEAR PEOPLE!!

    • Mary C

      Date: 10/30/2024

      Mary C

      Date: 10/30/2024

      I needed a simple question answered. Whenever I called they put me through to ****** or the *********** and they read from the website which I CAN DO TO! *** If you need customer support you will NOT RECIEVE IT

      Young Living Essential Oils, LC

      Date: 10/31/2024

      Hi ******, I completely understand your frustration and I'm sorry to hear about your experience. It's important for you to receive accurate support and not just information from the website, and I appreciate you bringing this to our attention. Your feedback is valuable, and we want to ensure you get the help you need moving forward.

    • Marisol N

      Date: 09/12/2024

      Marisol N

      Date: 09/12/2024

      The price of the glass diffusor is so high and the quality is really bad. After the 1 year warranty the glass shatered all over my kitchen. I contacted them several times and I get a robot answer saying they're out of stock and have no clue when will they have more. So dissapoiting and frustrating.

      Young Living Essential Oils, LC

      Date: 09/13/2024

      Dear *******,Thank you so much for reaching out and sharing your concerns with us. I truly understand how frustrating it can be when things dont go as expected, and I sincerely apologize for the misinformation you received during your previous contact. Your experience matters, and Im here to make it right.Im pleased to let you know that Ive set up a replacement order for the *************** for you, and Ive expedited the shipping at no cost. We want to ensure that you receive your item as quickly as possible, and I hope this helps alleviate some of the stress youve experienced.If theres anything else you need or any further concerns you have, please dont hesitate to reach out. Thank you for your patience and understanding. Were here for you!

    • susan m

      Date: 07/19/2024

      susan m

      Date: 07/19/2024

      As others have noted - I did a "one time" purchase which YoungLiving converted to a monthly subscription without my knowledge. I wasn't aware of this until I got a shipping notice for the 2nd month's delivery. I have been calling and emailing NON STOP to get this cancelled and to get a return label. They have "promised" me repeatedly that they would send the return label. Still nothing a week later. This is definitely a scheme and they are not an honest business at all. I so regret getting involved with them and wish I never did. I have contacted my credit card company to dispute charges. I have all my efforts documented in case there is any question. Please do yourself a favor and do not order from them.

      Young Living Essential Oils, LC

      Date: 07/20/2024

      Hello ***! We are terribly sorry for the frustration and inconvenience of not being able to get a return label has caused you. We have investigated your account and emailed additional details to you. We have been experiencing some system issues with processing return labels, and would like to help get this resolved for you.

    • Cy O

      Date: 06/16/2024

      Cy O

      Date: 06/16/2024

      Expensive and once your loyalty customer they keep pushing your order and billing you finding cards you didnt use to pay them with. They hack into your banking! Dont use them!

      Young Living Essential Oils, LC

      Date: 06/17/2024

      Hello *******, I am hoping I can assist with this issue you are having. First, I want to assure you we are not hacking your bank accounts as I read in your complaint and to apologize for the frustration you have experienced. I have found the problem. It appears last October, you Enrolled with Young Living, and at that time your order was placed in the Monthly Loyalty Rewards Program. Then a few weeks later in November, you accidentally created a second Young Living account and placed an order in the Monthly Loyalty Rewards program. This created two Loyalty Monthly orders in separate accounts, and both were active until April of this year. The October Loyalty subscription was canceled in April of this year, however, the account created in November is still active with Loyalty Rewards Monthly ordering. This is where the confusion comes in. Both accounts appear to have been created by you and I have a theory as to what happened. I am thinking in November of last year, you probably thought you were logging in to update your Monthly Loyalty order for the first time and inadvertently created a new separate Young Living account instead. You then proceeded to work primarily with the second newer account. I am also seeing a third account appears may be related to you, created around the time you created your first account. This could also be part of the problem you are experiencing. We are happy to assist you with this. I have a few ideas till help resolve this and prevent further issues moving forward. I would like the opportunity to reach out to you to help resolve this. You can reply to this response with a good time to call so we can discuss this in more detail. Together, I am confident we can sort this out. We appreciate your concerns and will do what we can to assist you. Sincerely,**************Young Living ****** Services Representative

    • Andrew B

      Date: 05/13/2024

      Andrew B

      Date: 05/13/2024

      Very sketchy business. After making a simple order on their website, they tried to charge the total again on a monthly basis. Their customer support actually tried to justify this with the fact that I didnt uncheck a box at checkout. The box asks if you want to make it a loyalty order, and apparently is checked by default. They continue to send highly suspicious emails about card declines, looking like they were composed by an 11 year old. I assumed for several months that these were some sort of unrelated scam emails, from maybe a leaked email address and order info. But no, after reaching out, I found out they really came from **. Their CS even blatantly said a lot of customers dont realize this. So this is apparently a very common occurrence for this illegitimate business, and they still think its appropriate to do. Thankfully, I know how to shop online, and ordered with a virtual burner card. Id recommend doing the same, or staying away from YL. Someone please file a class action.

      Young Living Essential Oils, LC

      Date: 05/14/2024

      Hello ******, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by your recent interactions with our company.Your feedback is incredibly valuable to us, and we take it very seriously. We strive to provide a seamless and transparent shopping experience for all our customers.We're actively investigating the issues you've raised, particularly regarding our checkout process and communication practices. We understand your concerns and appreciate your suggestion regarding the use of virtual burner cards. While we work to address the root causes of your experience, we encourage you to reach out to our customer support team if you require any further assistance or clarification.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your trust in Young Living.Warm Regards,

    • Jennifer L

      Date: 04/24/2024

      I would give negative stars if I could. This company is the absolute worst I have ever dealt with. Customer service is nonexistent. I have been going back and forth for over a year now! I was a brand partner, the victim of fraud, and never received my last order. They could care less about the fraud that they still refuse to rectify. Due to their poor security, they let 7 orders through of the exact same product totaling $1400.00 from someone across the country. This should have been flagged as they pride themselves on their security but it was not. I never ordered more than a couple hundred dollars at a time and have never lived in the state it was shipped to and received. They did not lift a finger to help. I did more investigation than they did. They refuse to remove the fraud from my account saying they need it for their records. Well, they can keep track on their back end instead. They also assured me on several occasions that someone would reach out to address the fraud - of course this never happened. My points from the missing order were reinstated after a year, but here's the catch - I would have to order 2 months of loyalty orders before I can use those points on the 3rd month! Over a year later, I finally get someone who said for a one time exception I can use my points, not pay for shipping, and charge the remaining amount. However, the next agent said they in fact cannot do that. I then requested for them to just send the order that never arrived and radio silence.

    • Al W

      Date: 04/15/2024

      Al W

      Date: 04/15/2024

      This company is a Ponzi scheme scam at best and a cult at worst. I placed a one-time order just to find out that they had signed me up for a subscription against my will, which they called a "Loyalty Order."It took many emails back and forth to cancel the recurring order and then eventually I learned that they had signed me up to be a brand partner (I had not agreed to this nor seen this anywhere until I communicated with customer service).Email customer service was unable to cancel my account. Their online portal doesn't allow account cancellation. And finally, I had to call a number to work on account cancellation, which they told me on the phone they are not capable of cancelling my account and that I need to email another address for cancellation (************** **** *********** ***** ***), all of which took up valuable time.Their business practices borders on criminal, might actually be criminal (I'm not a lawyer, so someone with legal expertise might want to check into this), and they send out unsolicited emails without an unsubscribe option.Now I am waiting for confirmation that my account has been cancelled.I do not recommend engaging with this business whatsoever.

      Young Living Essential Oils, LC

      Date: 04/18/2024

      Hello *** We appreciate your feedback regarding your recent order, and the monthly order program you were inadvertently enrolled in. We are very sorry to hear that this was a negative experience and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. Thank you.

    • Jay Z

      Date: 04/15/2024

      Jay Z

      Date: 04/15/2024

      I placed a one time order. After a month i have learned that the company placed a "loyalty order" which means that they meant to send me the same order every month.Now i am trying to get the charge cancelled. They said i should be waiting for the order to be delivered, that it is already processing in their warehouse, and that only after i have received it i could return it to them, and then get a refund- a whole process that might take a month.I am furious for the money taken without my permission, and my wasted time, and now that i have $300 missing on my account! Scammers! Beware!

      Young Living Essential Oils, LC

      Date: 04/18/2024

      Hello ***, We appreciate your feedback regarding your recent order, and the monthly order program you were inadvertently enrolled in. We are very sorry to hear that this was a negative experience and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. Thank you.

    Young Living Essential Oils, LC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.