Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund over a month ago and have yet to receive it. The *** herself contacted them last week and I still have nothing. Theyre not even communicating with me by email anymore.

  Business Response

  Date: 04/15/2025

  ******** Please accept our deepest apologies. The service you have received is not up to the high standards we set for ourselves, and we apologize for the delay in processing your refund.
  
  Your refund for $225.00 has been processed today to your card ending 8517. Refunds can take a brief time to process on the card issuers end, but if you contact your card issuer in the next ***** hours, they should be able to confirm that the refund for $225.00 has been issued.
  
  Again, we apologize for the delay you experienced in receiving this refund.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered products from Tranot for over approximately 16 months. When I originally signed on I was told a money back guarantee was in place if product didn't work. I would also need to give it time if I did not see results immediately. I saw results only the first week. After a few months more products were added to my order until all I was doing was drinking and going to the bathroom. In April and May of 2024 there was a BIG sale on bundled products and I ordered a lot because I was told these were good deals and products may be sold out if I waited. Due to shipping delays during this time I did have to wait a few weeks for these products. During that interim of receiving the products I became sick and was advised to discontinue these products for my own personal health and the overall cost becoming excessive in addition to the exhausting volume of fluids powders and pills. Due to other personal issues I was in no hurry thinking I can return products at any given time. My go to person advised today that customer service is very helpful in returning products, so does she even know there is time stamp of returning products? I have never been advised of a time limit nor is it indicated on any paperwork I have received from Tranot for returning products. I am trying to return the products now 11/25/24 and was advised that there is a policy for 10 day return policy, however in looking at their website it actually states 30 days if you goggle search the question on Tranot Returns Policy. How can their be a return policy as such as my go to person is not aware. It takes 6 months for products to work I was advised. In some cases it takes longer so I was advised in my case. I am now stuck with a package of Nourish, Activate, 3 bottles of transform, 1 bottle of glow and 1 Enrich all unopened. In addition to the products I have already opened but discontinued.

  Business Response

  Date: 11/25/2024

  We apologize for any frustration that you have experienced and regret that you feel Tranonts products did not work for you.
  
  Tranonts Return Policy is included on our website ******************************************************** return time period for Associates is limited to 10 days after the products are delivered (30 days for Customers).
  
  ********************** does have an Inventory Repurchase policy for Associates who wish to terminate their accounts and return any excess, unopened/unused inventory they may have. After an Associate resigns their account, they may return unopened/unused inventory they purchased within the past 12 months for a full refund, less a 15% cancellation fee and shipping & handling costs.
  
  If you would like to participate in this Inventory Repurchase option, your Associate account resignation can be sent to us at ************************************* or you can let us know you want to resign in your BBB response. Once your Associate account has terminated, we can initiate Return Merchandise Authorizations (RMA) for you to return the unopened/unused products you have for the full refund, less a 15%cancellation fee and shipping & handling costs.

  Customer Answer

  Date: 12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to resign as an Associate
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 10-22-24 . Put in a return 10- ***** to klarna. Ordered a gas generator when glowzest emailed me the oder was for follow-up animals cages. That's when I tried to stop order no response from glowzest to this date 10-30-24 I want a refund.

  Business Response

  Date: 10/31/2024

  This complaint does not appear to be about Tranont or Tranont products.
  Tranont does not sell gas generators or animal cages.
  We have no record in our Customer database of anyone with the name, address, phone number, or email address that was provided for this individual.
  The company name mentioned in the complaint is glowzest; it appears they may be attempting to submit a complaint for the company **********************

• Initial Complaint

  Date:08/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/2024, I placed an order for their products and subscribed for a shipment to arrive in six months. July 11, I was awoken by a text at 3 oclock in the morning saying that my order was on its way, I immediately reply to cancel shipping and subscription as I did not subscribe to a monthly basis order. Refused package and had local **** return to sender. On 8/9/24 after starting a chat about the status of my credit refund. First they had to check if item had in fact been returned, yes warehouse had it but did not enter that information. Then I was told about all these changes they add if a package is returned and a fee for not having an RMA? When I mentioned that I would be contacting my credit card company, the reply was that if I did that, there would be more fees to pay! Before ending chat I was asked if I wanted to proceed with the refund. I chose to say yes because I just dont want to deal with this place and their tactics. By the way, out of $245.79 the amount theyre going to credit my account is $180 something.

  Business Response

  Date: 08/12/2024

  We apologize for this situation. A full refund of $245.79 has been issued to your card ending 2612. Please allow 5-7 business days for the refund to show on your end.

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted tranont June 26 to cancel subscription prior to shipment. My message read: I thought I canceled my subscription but I received confirmation of an order I didnt place. Please help! I do not want this product Tranont representative responded 7 hours later and canceled the shipment but has retained a 15% fee from my refund amount for the cancellation. I do not agree to this 15% fee when the subscription was cancelled prior to shipment. This is theft. I want all of my money back.

  Business Response

  Date: 07/05/2024

  We apologize for the frustration and dissatisfaction in this situation. We have issued a refund for the 15% cancellation fee. The refund for $59.94 has been issued to your card ending 2838. Please allow 5-7 business days for the refund to process.

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/24 I ordered products from Tranont a company based out of ****. I selected the auto ship program to save money. I requested the next shipment arrive about 8 weeks later, although at the time I considered 12 weeks. On or about 5/20/24 I realized via an email that the next shipment was on its way, one month too early. I promptly contacted them in an email to alert them of their error. After several emails that were indicating the second shipment always comes in one month and the following will be in 8 weeks, I attempted to call and unable to leave a message or speak to anyone. I was told they do nothing wrong but I misunderstood and they will cancel the order but charge me a 15% restocking fee. I replied and told them that I did not authorize the almost $200 charge and I do not authorize the 15% restocking fee either. This is wrong, fraudulent for one to deliberately ask for an every 8 week shipment and their policy to be that they ship the 2nd shipment in 4 weeks. I had not even opened the first shipment yet as I was finishing the use of other products and did not want to waste them. Since they are adamant about the problem with their fraudulent methods, I feel strongly the consumer should be clearly educated on their process before they agree and there should be no charge for their error. The sales rep I work with was equally surprised at this and seemingly unaware. She indicated that the person I was communicating with must be new and she would get to the bottom of it. Thanks for your assistance.

  Business Response

  Date: 05/28/2024

  We apologize for the error that caused the Autoship order to be shipped early, and for the misinformation that was initially provided. A full refund of $192.47 has been issued to your credit card. Please allow 7-10 business days for the refund to show on your credit card.

  Customer Answer

  Date: 05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Providing of course that the refund indeed shows up credited back to me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from this company tranot. It was called zest I used it twice and it made me sick. I returned the product and I sent through email the information as to what happened to me and they still refuse to refund my money. They don't care about what happens when someone uses they're products and get sick. I've tried everything and they just refuse to refund my money.

  Business Response

  Date: 04/22/2024

  We regret that ******* had a negative experience with Tranonts Zest product, and that there was any confusion as our Customer Support team communicated with her about returning and refunding her order.
  
  We have issued her a full refund of $45.99 to the credit card she used to pay for the order.

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would lose weight with this product. It was taken as prescribed for six weeks and I did not lose a pound. I was not told to diet or exercise along with the plan. Im limited in my activity and did not change my eating habits. If you need to do this they should provide some instructions.

  Business Response

  Date: 04/22/2024

  We regret that **** was given misinformation about Tranonts Transform product. Accurate information about Transform is available on the product webpage *************************************************************; If **** will let us know who introduced her to the product and provided her with that misinformation about weight loss, Tranont will conduct additional training with that individual.
  
  We are happy to work with **** on a refund of her order. Our records show that she has not previously contacted Tranont requesting a refund.We will email her with the *** (Return Merchandise Authorization) number and the return instructions.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought product from this company (2 bottles Glow), I tried it for a month. I noticed an reaction and looked at the ingredients in the product and found that, some of the ingredients caused me to go to ER. Since this is the only product I have been taking differently. I did not know that certain ingredients were in the product. I emailed the company, and subsequently called them to explain to them that I wanted to return the product since I was informed early on that there was a money back guaranteed stated to me by one of their representatives. They replied that I was not able to return the unopened 2nd bottle because some time has elapsed. I would like you to help me resolve this issue and get a refund of $143.99

  Business Response

  Date: 04/19/2024

  Tranont is always happy to work with customers who have a health reaction to our products and would like to return the products for a refund.

  
  In this particular situation with *********************, her order for **** was delivered on February 14th, and on February 17th she confirmed to Tranont that she had received the order.

  
  On March 25th, ***** charge for this order was disputed with her credit card company. Tranont lost this dispute, the credit card company issued the reversed funds to **** on April 2nd.

  
  On April 17th, **** called Tranont inquiring about a refund for the Glow product she had purchased as she had realized after consuming one bottle then reading the label that it contains ingredients she cannot have. The Customer Support agent explained *********************** standard return policy, but then explained to **** that she had already received the money back for the order as she had disputed the charge. **** replied that she had told her credit union that she had received the order and had asked them to return the money to Tranont. The Customer Support agent explained that ********************** has not received any money back for her order, and asked **** to email Tranonts ********************* with any details so that they could see what may have become of ***** request to her credit union. The agent provided this email address to ****, including spelling out the email for ****. As of the morning of April 19th, Tranont has not received any funds back for Lynns order, or an email from **** to the *********************.

  
  As **** already received a refund for this order by disputing her credit card charge, Tranont cannot issue her an additional refund. 

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I singed up to be an associate on 1/25/24 and ordered the Health & Beauty Bundle for a total of $653.28 and have not received any of my product yet. They claim products will ship separately, yet I have received nothing! I was told on Feb. 5th some product would ship within 7-10 days, nothing! I was told everything would this past Friday, 2/16, still nothing! They have an incentive to promote within the first 30 days which is very hard to due without the product! I have contact by email and phone, my upline has also reached out on my behave and still nothing! I called today, on hold for over 20 mins, waiting call back. I am requesting a full refund!!! This is terrible business practices and not a company I am comfortable partnering with.

  Business Response

  Date: 04/25/2024

  Unfortunately, Tranont was experiencing a backorder issue at the time of Ms. ******’s order.  Most of the items from her order were delivered on February 28th. Two items were still on backorder; Tranont informed Ms. ****** that the backordered items would be rush shipped as soon as they were available.
  
   
  
  On March 11th, Ms. ****** disputed the full charge for her order with her credit card company. The next day, Ms. ****** emailed Tranont asking when the backordered items would be shipped to her. She was informed that the items would not be shipped to her as she had disputed the charge for those items, as well as for the items she had already received. Ms. ****** stated that she would contact her CC company to reverse the dispute. In April, Ms. ****** returned the items she had received to Tranont. On April 11th, Tranont was able to confirm that Ms. ****** had reversed the CC dispute, and a refund of $641.29 was issued to Ms. ****** in two separate refunds of $530.30 and $110.99.